• Andrew Murn
    February 8, 2018
    Service
    Australia
    Yesterday I visited a Telstra Office - so I was not surprised to receive a follow up call - but I missed answering. I didn't recognise the number, so checked this listing. Almost certainly legitimate. I returned the call, and there was a message saying they would call back soon. All good.
  • Fay
    February 3, 2018
    Company
    Australia
    Genuine Telstra call occurred when NBN dropped out for few hours. When 'net back on, no landline so phoned Telstra from mobile . Very pleasant girl in Phillipines managed to get landline up and running, and in so doing rang the landline using the above number. I do get and hate scam calls but this was a genuine number. Of course, maybe Telstra have some scammers on staff, but this was not my case.o
  • John
    January 23, 2018
    Call centre
    Australia
    Just received a call (Tuesday) that a problem I reported last Saturday would prompt a call from Telstra Faults within 24 hours.
    Was unable to reply as caller rang off before I could.
    Problem was fixed yesterday (Monday).
    @#$%^&*
  • Anonymous
    January 21, 2018
    Unknown
    Australia
    Telstra ringing back like the said they would. Not spam
  • Buddha
    January 20, 2018
    Call centre
    Australia
    Telstra's trained monkeys. WHO CAN UNDERSTAND WTF THE MONKEYS ARE JABBERING ABOUT.
  • Lynette
    January 19, 2018
    Unknown
    Australia
    They've rung 3 times in the last couple of hours. I checked message bank and there was no message. Just each call had fuzzy silence until I hung up.
    If this is genuine Telstra then they should leave a message. I refuse to answer calls when I don't know the number. Fed up with the harrassment from telemarketers and scammers. When do our rights not to be harrassed morning, noon or night get acknowledged and something is done about it.
  • Anonymous
    January 2, 2018
    Unknown
    Australia
    I have 10 missed called from this number. All over the space of 40 minutes. I'm sure this must count as some form of embarrassment.
  • Anonymous
    January 2, 2018
    Unknown
    Australia
    Called to advise the time a technician would visit to fix my landline phone problem.
  • Anonymous
    December 30, 2017
    Unknown
    Australia
    It's scam calls, don't anwser it.
  • Chris
    December 18, 2017
    Company
    Australia
    Genuine Telstra number. I thought it was a nuisance call when there were two missed calls from this number with no message left. I returned the call, reached Telstra, and was told they didn't have a record of anyone calling me. But I've just answered the third call from this number and it was a Telstra technician responding to a landline/NBN fault I reported yesterday.
  • Annoyed
    December 15, 2017
    Call centre
    Australia
    This is not the first call from this number, which one would think originates in Sydney given the area code.

    It is seriously dishonest of Telstra to represent the call originating somewhere in Australia but is clearly coming from an overseas call centre.

    I have no problem with someone overseas having and doing their job, my irritation is Telstra's dishonesty.

    If the call originate overseas, show it as such.

    Moreover, dishonesty is one thing, racism is another.

    I consider Telstra and all companies who use overseas call centres where the staff are forced to use a "Christian" or "anglo-saxon" name rather than their birth name as engaging in racist activity.

    Oh that poor white Australian will never be able to pronounce Suhendra, let's call him Ted.

    What is even more offensive is that this action by Telstra and other companies making staff use name other than their birth name is the reinforcement of racist stereotypes, an institutional embedding of white Western over all other.

    Beyond that, people I do not know wanting me to confirm personal details and record my voice for "training purposes"! No thanks, security comes before someone else's job tasks.

    And, the recordings are for liability reasons, just be honest!

    Imagine the shear number of calls Telstra record. Does anyone really think that are all use for "training purposes"?

    Seriously Annoyed
  • Anonymous
    December 7, 2017
    Company
    Australia
    Not a scam. Actually listen to the person before assuming it is a spam call. They Called to let me know about changes to my download limit (increased to unlimited). did not ask my personal details and said I should have an email from Telstra to confirm (which I had last week).
  • Jim
    December 6, 2017
    Scam call
    Australia
    They call and hang up...hoping you will call back.
  • Anonymous
    December 5, 2017
    Scam call
    Australia
    asked me for my name and date of birth ,advised them if they were telstra they would have this then requested access to my computer , advised them not my computer but my husbands , he told me they would cut my internet if I didnt access a computer , told him no , he swore at me and hung up , called Telstra straight away and was told they DO NOT call randomly with technical issues , that this is a scam and to NOT GIVE ANY INFORMATION.
  • Anonymous
    December 4, 2017
    Unknown
    Australia
    Just tell em to £UCK OFF!!👍
  • Anonymous
    November 30, 2017
    Unknown
    Australia
    Just had a call from that number. We have a Gaurdian Phone from Telstra, it didn't get through as they couldn't follow simple instructions to register the call. So I gather that it was a scam. Let's face it if any one from any company asks for your details, there is some wrong.
  • Anonymous
    November 30, 2017
    Unknown
    Australia
    They rang once then hung up.
  • Anonymous
    November 29, 2017
    Unknown
    Australia
    Missed a call from (02) 8291 1000 and when I called back it had a recorded message telling me that the number was not in service??
  • Anonymous
    November 29, 2017
    Unknown
    Australia
    Rang my personal mobile and said they were from Telstra. Wanted to confirm that I was the account holder. I asked her to tell me who the name of the account holder was and she said she couldn't tell me. I got frustrated with her as she has rung me and then expects me to give my details to her. I said it was stupid to think that I would talk to a stranger on the phone. I hung up.
  • Anonymous
    November 28, 2017
    Unknown
    Australia
    Perhaps we should all tell Telstra we will no longer accept calls from o/seas we want jobs in Australia. Ridiculous that we are training people from overseas in Australia to take our jobs. Go figure

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33 complaints this year

98 total complaints

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