• Anonymous
    February 8, 2019
    Unknown
    Australia
    Genuine Telstra number / employee, just doing his/her job..
  • Anonymous
    January 22, 2019
    Unknown
    Australia
    This number phoned three times in quick succession and hung up each time I answered.
  • Anonymous
    December 27, 2018
    Unknown
    Australia
    Constant calls with no message left.
  • Anonymous
    December 24, 2018
    Unknown
    Australia
    Caller: Telstra Tech or someone supposedly tech oriented

    WHAT IS WRONG WITH ACTUALLY LEAVING A MESSAGE? SOMETHING LIKE... THE PHONE RINGS.... NO ONE ANSWERS... THE LITTLE RECORDER POPS ON.... INSTEAD OF HANGING UP, SAY "HI... THIS IS (PLACE DECYPHERABLE NAME HERE) FROM TELSTRA. I'M SORRY WE MISSED YOU. WE ARE RETURNING YOUR CALL AND WILL TRY BACK AT (PLACE RESONABLE CALL BACK TIME HERE) AND WILL CONTINUE TO TRY UNTIL 6PM THIS EVENING. IF THIS IS NOT CONVENIENT, PLEASE TEXT OR CALL AND LEAVE A MESSAGE AT (PLACE REAL LIVE PHONE NUMBER HERE) AND TELL US WHEN WOULD BE MOST CONVENIENT FOR YOU. THANK YOU FOR CHOOSING TELSTRA. WE APPRECIATE YOUR PATIENCE."
  • Anonymous
    December 12, 2018
    Unknown
    Australia
    this is telstra complaints department checking to see if a recent problem was resolved
  • Anonymous
    December 12, 2018
    Unknown
    Australia
    keeps ringing
  • Anonymous
    November 18, 2018
    Unknown
    Australia
    Strange I was making an inquiry on my Telstra Bill. Once the call had ended up i.e. they would not change the overcharge. I said I would gladly complete the survey at the end of call. They then did not transfer to the survey, rather they put me on hold for a few minutes and then transferred me to the survey. While the survey was being actioned Telstra called me from the above number, no message left. Poor service again.
  • Anonymous
    November 16, 2018
    Service
    Australia
    Caller: Telstra support

    The call was a follow up from Telstra support to see whether an NBN problem had been resolved - essentially checking to see whether they could close the cas.
  • sido
    November 15, 2018
    Unknown
    Australia
    Caller: VIOP // THEN TELSTRA conduit

    .,., tie up resources by loading up any telephone line. Ah.,., the modern world .
  • Anonymous
    November 15, 2018
    Unknown
    Australia
    Caller: Telstra

    As usual got a call which I missed tried to ring back but only got a message that they would try again Why don't people leave a return number that calls them back any more it is so annoying to keep getting these calls just leave you name and calling number as I asked and I will call you back!
  • Anonymous
    November 7, 2018
    Unknown
    Australia
    Its not incompetence, they actually train this apparent incompetence into their call centre operators. Its deliberate misinformation, misdirection and pretending to loose background on issues so they dont have to resolve them. This applies to any issues where they owe you money. It is fraud in my opinion. You can resolve it by continually asking to speak to their manager, then they do something constructive.
  • Jane
    October 19, 2018
    Unknown
    Australia
    Yes it was from Telstra, we are trying to sort out problems, NBN land line - phone dropping out. - with my Dad's phone - he's 86 and couldn't understand the first women caller, this was a man and he then Dad, problem wasn't fixed but he has another number to ring and a reference code to quote
  • Kim
    October 12, 2018
    Company
    Australia
    Caller: Telstra

    Called in relation to my submission of name change request. It was a Philippines call centre though, but a legitimate call.
  • Anonymous
    October 7, 2018
    Unsolicited call
    Australia
    called me on landline and mobile ;left a message on landline saying telstra and you are having problems with landline, mmm no you rang on it . left a number to call back 1800 834 273
  • Sandie
    October 5, 2018
    Call centre
    Australia
    Caller: Maybe Telstra or NBNCo?

    Female operator rang twice, wouldn't leave a message, just kept on saying "hello?". Accent from overseas. Reading the other entries makes me think it was either Telstra or NBNCo as I contacted them last week when my net dropped out. However usually Telstra and NBNCo send texts and emails, so I dunno.

    If she left a message that would've helped.
  • Anonymous
    September 19, 2018
    Unknown
    Australia
    Caller: claimed they were telstratelstra

    Was repeatedly called after I made a complaint about customer service ..I was told I would be wise to drop my complaint as it could affect my connection if I didn't ..It was a different person each time and each time I requested a call back from an Australian which resulted in them hanging up ..Just after that I was plagued with calls from cold call centres trying to sell me everything from solar panels to Bitcoin trading apps..Testes has a huge issue with privacy leaks.
  • Anonymous
    September 17, 2018
    Unknown
    Australia
    telstra
  • Anonymous
    September 9, 2018
    Unknown
    Australia
    Caller: 'Jay'

    Scammers!
    Sept 2018 .. Call from the Philippines. I had a similar call from a different number about six weeks ago too. They kept calling and calling. Both times have happened after problems with the NBN!!
    The calls stopped abruptly when I told them I was contacting Telstra etc about them
  • Anonymous
    September 3, 2018
    Unknown
    Australia
    Got a call from this number at 6am today. why would Telstra call at 6 am?
  • Anonymous
    August 21, 2018
    Unknown
    Australia
    Caller: Spoke to Telstra and it is not a telstra number

    Spoke to Telstra, they said it was too long a number to be Telstra. Within days of speaking to the real Telstra this number have called my home and mobile constantly. I respectfully decline to speak to these fools. Official complaint to genuine Telstra to cover all bets. Blocking this number on phone does nothing???

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35 complaints this year

101 total complaints

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