cold caller Genuine Telstra number / employee, just doing his/her job.. This number phoned three times in quick succession and hung up each time I answered. Constant calls with no message left. Caller: Telstra Tech or someone supposedly tech oriented
WHAT IS WRONG WITH ACTUALLY LEAVING A MESSAGE? SOMETHING LIKE... THE PHONE RINGS.... NO ONE ANSWERS... THE LITTLE RECORDER POPS ON.... INSTEAD OF HANGING UP, SAY "HI... THIS IS (PLACE DECYPHERABLE NAME HERE) FROM TELSTRA. I'M SORRY WE MISSED YOU. WE ARE RETURNING YOUR CALL AND WILL TRY BACK AT (PLACE RESONABLE CALL BACK TIME HERE) AND WILL CONTINUE TO TRY UNTIL 6PM THIS EVENING. IF THIS IS NOT CONVENIENT, PLEASE TEXT OR CALL AND LEAVE A MESSAGE AT (PLACE REAL LIVE PHONE NUMBER HERE) AND TELL US WHEN WOULD BE MOST CONVENIENT FOR YOU. THANK YOU FOR CHOOSING TELSTRA. WE APPRECIATE YOUR PATIENCE."
this is telstra complaints department checking to see if a recent problem was resolved keeps ringing Strange I was making an inquiry on my Telstra Bill. Once the call had ended up i.e. they would not change the overcharge. I said I would gladly complete the survey at the end of call. They then did not transfer to the survey, rather they put me on hold for a few minutes and then transferred me to the survey. While the survey was being actioned Telstra called me from the above number, no message left. Poor service again. Caller: Telstra support
The call was a follow up from Telstra support to see whether an NBN problem had been resolved - essentially checking to see whether they could close the cas.
Caller: VIOP // THEN TELSTRA conduit
.,., tie up resources by loading up any telephone line. Ah.,., the modern world .
As usual got a call which I missed tried to ring back but only got a message that they would try again Why don't people leave a return number that calls them back any more it is so annoying to keep getting these calls just leave you name and calling number as I asked and I will call you back!
Its not incompetence, they actually train this apparent incompetence into their call centre operators. Its deliberate misinformation, misdirection and pretending to loose background on issues so they dont have to resolve them. This applies to any issues where they owe you money. It is fraud in my opinion. You can resolve it by continually asking to speak to their manager, then they do something constructive. Yes it was from Telstra, we are trying to sort out problems, NBN land line - phone dropping out. - with my Dad's phone - he's 86 and couldn't understand the first women caller, this was a man and he then Dad, problem wasn't fixed but he has another number to ring and a reference code to quote Caller: Telstra
Called in relation to my submission of name change request. It was a Philippines call centre though, but a legitimate call.
called me on landline and mobile ;left a message on landline saying telstra and you are having problems with landline, mmm no you rang on it . left a number to call back 1800 834 273 Caller: Maybe Telstra or NBNCo?
Female operator rang twice, wouldn't leave a message, just kept on saying "hello?". Accent from overseas. Reading the other entries makes me think it was either Telstra or NBNCo as I contacted them last week when my net dropped out. However usually Telstra and NBNCo send texts and emails, so I dunno.
If she left a message that would've helped.
Caller: claimed they were telstratelstra
Was repeatedly called after I made a complaint about customer service ..I was told I would be wise to drop my complaint as it could affect my connection if I didn't ..It was a different person each time and each time I requested a call back from an Australian which resulted in them hanging up ..Just after that I was plagued with calls from cold call centres trying to sell me everything from solar panels to Bitcoin trading apps..Testes has a huge issue with privacy leaks.
telstra Caller: 'Jay'
Sept 2018 .. Call from the Philippines. I had a similar call from a different number about six weeks ago too. They kept calling and calling. Both times have happened after problems with the NBN!!
The calls stopped abruptly when I told them I was contacting Telstra etc about them
Got a call from this number at 6am today. why would Telstra call at 6 am?
13 complaints this year
114 total complaints
Anonymous on (02) 6290 6004
Taxation office saying there is a warrant for your arrest
Anonymous on (02) 1253 3437
Got phone don’t who
Anonymous on 0480 199 287
This is a hijacked mobile number with Indians on the other end!!!!
Anonymous on (03) 8840 1600
Idiots called twice but didn’t leave a msg could hear others in background talking like in a call...
I Called Back on (02) 8025 0951
I returned a call from this number (02) 8025 0951 but no one answered the call