I called back number (02) 8291 1000 reached IVR of telstra Telstra!!! 11pm A call from the phillipines call centre, unfortunately the dont realise our time zone is different. The result of shipping jobs off shore... Rang them on my friends home phone number regarding my Father's home number being cut off during their 1 month stuff up of NBN being connected through Telstra. Such a mess. 21 calls later at one hour plus phone calls to them and me giving my mobile number as the landline wasnt mine they ring consistingly on my friends landline to contact me but we looked up the number and it was listed here. Telstra and their NBN are a absolute discrace. Overseas customer service DOES NOT WORK. it has been tbe WORST EXPERIENCE. SHAME SHAME SHAME This is undoubtedly a Telstra number. The problem in my case is different from the others. I've been waiting for ten days for the resolution of a problem, but the level of incompetence of the Telstra system is so bad that I've yet to have a conversation with the right specialist. The only people I've spoken to can't help and refer me into elsewhere where connections are never made. I think a scam would provide a better experience than this I received 2 calls from this number and was told they were from technical support Telstra... Wanted me to give them access to my computer to fix "internet errors"... I told them to FO... I phoned Telstra and they said I was not contacted from their Technical Support Team and should NEVER ALLOW ANYONE TO GET ACCESS. They will not call the client for technical issues... The client will call Telstra!!!!!!!!!!!!! BE AWARE Called to say they were upgrading my download allowance, but wanted to verify my details with name and DOB. Sorry but you called me and I dont know who you are. Why do you need those details just to tell me that. She said they would send an email. WTF So why did you call me? this is an Australian so why are we having to talk to someone in the Philippines or Indonesia.
It's not a scam!!! I gt 2 calls this morning but no message left on machine no ideas what its about This number rang me at 3.30 am, missed the call and they did not leave a message, they ring at least once a day but never say anything or leave messages, but 3.30am is ridiculous. Female Indian's accent was too thick and male friend assisted. I was to surrender my computer control to them. all ok this was really Telstra Yes it is Telstra's complaint service....took days of trying all the different ways to get through to complaints and once I managed to get to the Australian complaints service the Phillipines started calling non-stop....clearly because they know that I manage to make contact with an Australian complaints customer service employee.. Nine days of trying to get through to complaints in Phillipines..they just kept saying they could not transfer me and sending me in circles. Hopeless service in the Phillipines Yes, it was Telstra. They called me at 1230am. Caller: Informed it’s telstra
Rang to discuss my complaint lodged on Sunday re: charging me for the 2 Telstra bills sent via email ie paperless.
Will reimburse me for the last 2 paperless Telstra bills in my next bill.
Genuine call from Telstra.
Caller: Presumably Telstra
Have lodged a complaint with telstra regarding their NBN service. I presume this number is their attempts to contact me.
Since it is after 7pm, it cannot be an Australian calling me, so I am not going to answer.
I’d rather go to the trouble of reporting them to the ombudsman for not addressing my complaint, than give their overseas employees the work.
At 7pm I have better things to be doing than listen to someone who can’t speak proper English, and who will likely expect me to repeat all the troubleshooting steps already checked before I lodged the complaint.
Rings and doesn't leave a message. Will ring up to half a dozen times, one after the other. I have no idea who they are or what they want,but they are a nuisance. Calling back after I requested a call back. Caller: Telstra?
Got a call, they left a message saying they are going to charge me for an adsl
Im not even a telstra customer...
45 complaints this year
76 total complaints
I Called Back on (02) 8595 8076
I called back number (02) 8595 8076 spoke to a woman but did not say for what company.
Anonymous on 0420 091 978
One of many calls from "Product Testing Group" whose aim is to gather your email address.
I Called Back on (03) 9012 5286
I called back number (03) 9012 5286 rang once then gets disconnected automatically.
Anonymous on (08) 9476 2405
dept of housing
Anonymous on 0417 857 292