WestNet WA

From WestNet WA

it's iiNet - no need for spell check :)

Now I know it is iinet but I have not requested a service call.My phone is working fine because I never use it...just internet (adsl) and won't get NBN as we only have wireless here in a country town that is already congested with everyone complaining.Installation is too expensive for my pension as well. I received a call last week at 4 am and previously have had many calls between 12.30 am and 5 am in the morning, I am 73 years old.My do not call button is turned on at 5 pm so I can eat my dinner in peace and is turned off at 8 am in the morning.If I want nbn I will ask for it...why don't they understand. I am on the Do Not Call Register and have a silent number so should not be getting these calls.

You are correct, the number belongs to iiNet

iinet customer services

iinet customer support and not spam.

Caller: iiNet

Turkeys............I specifically asked them to reply via email..................3 missed calls later one directly after the other too mind you; they didn't even leave a message.
Getting harder to deal with lately!!!

Caller: iinet

A missed call from this number, trying to get in touch to make an appt for an NBN technician over a broken fibre cable. Always have had good service from these guys.

Iinet

Called super early in the morning. Not impressed we were asleep

Westnet continues it diabolical service - calling when there is no need and not calling when there is. But outsourcing will sooner or rather drive customers away.

i was called from this number after 8pm & when i answered they hung up.

iinet

(08) 6263 6363 called 3 times after 12 pm. No idea who called, just heard sound of typing when I picked up the message. Creepy

This number keeps calliing me but doesnt leave a message. If you want to speak with me leave a message, if you dont I will presume its not important and you dont wish me to call back.

Caller: IINET

I have my landline purely for Internet reasons and all calls are blocked and my mobile is all I use.

I pay to show call numbers received and rang this number and it was IINET. I rang on my mobile and the useless support staff said nobody called and this was not their number. They don't seem to have a clue what is going on even though I have changed my contact numbers online they still insist on using my landline to try and contact me. They can't seem to comprehend that I do not use my landline anymore for calls... just my mobile. Their solution was to either transfer all my calls to my mobile number (Sheesh) or make my line a silent number at a cost, (double sheesh). They couldn't comprehend that I DO NOT WANT TO USE MY LANDLINE NUMBER FOR CALLS.

As for technical support... what a joke. A problem that should have been fixed in 10 minutes took hours because of their totally inept technical people. I fixed it myself in the end. I'm not going to waste more time by going through the gory details.

I have been with them for ten years and told them that I wasn't happy. Their solution. Would you like to cancel the service.

Rule No. 1 in any support service. Don't suggest cancelling off the bat. It is like drawing a line in the sand. It's a lose lose situation but I think I will changes ISPs due to this appalling approach.

They were good... but are now abysmal. Worse support I've had the misfortune to come across.

Called me at 2am WTF!!!!
I am a iinet customer but no reason at all for them to be calling me let alone at 2am!!!! About to call them back and ask WTF!!!!

Caller: (08) 6263 6363

Turned out to be a genuine call back from iinet to me. Two techs in different locations were working on the same problem I logged, unknown to one another until the second guy rang me. I'll call iiNet and raise it with them. I've never had any issues with their service, so let see if they know this is happening, and can tighten up their procedures.

Caller: iiNet Sales

After receiving many prank calls (3 rings or less), I contacted iiNet via their support website (I am an iiNet customer). They initially denied that the calls were from iiNet, but I persisted, and they have now admitted that the calls came from iiNet Sales, supposedly trying to contact me about the fact that NBN is now available at my address.

WTF?? - Since when is persistent pranking an acceptable method of contacting customers???

What about people who don't have Calling Number Display and maybe don't even know about *10# ? - How are they supposed to know someone wants them to call back? And why should customers even have to call back (and get stuck in a queue) just to be given information that they probably didn't want in the first place?

I used to like Netspace - then they got taken over by iiNet and the service went downhill - then iiNet got taken over by TPG, and the service is now in the gutter.....