• Nigel
    July 19, 2013
    Sydney, Australia
    This is a scam. I do not even have a Telstra account. I made up fake details when asked to verify my account. I dragged the whole call out to about 15 minutes because I was driving my car and had time on my hands. I was told that I had outstanding accounts and could pay them over the phone. I pretended to be surprised that Telstra hadn't simply cut off my phone. I was sweet as pie all along. When it came time to give my CC details I simply said I can't do that while I'm driving but would pay my next bill on time in full and then hung up on them.

    GOOD ADVICE: If any bank, phone company, or utility calls you and asks you to confirm your ID please do not. Instead, apologise politely and call back using the advertised phone number for that company. I've done this on several occasions when unusual transaction have triggered a call from Visa or Amex and both companies fully understand and have policies in place to permit this. Do not feel bad or worry what they might think. Always err on the side of caution.
  • Naomi
    February 19, 2013
    Hawthorn, Australia
    They have rang twice in a day but left no message.
  • Heather
    May 18, 2015
    Brisbane, Australia
    Had a call after another Telstra call so think they were genuine but when she wanted my drivers licence number and medicare number as well as other identification to send me a satchel to return a modem I said that they had our account number and address and why would they want any more ID? I am not happy about giving out more ID
  • Toni
    August 16, 2016
    Queensland, Australia
    I've received a few calls from this number. Immediately after the last one, there was an SMS from Telstra advising they were wanting to check that our details are correct on our account.
  • Paul
    June 9, 2015
    Mount Gravatt, Australia
    Was the Telstra moving team. They were definitely legit. She didn't ask for any of my details (apart from confirming my name), and then talked about issues I had sent them in an email. I got $200 off my moving fee, so it was definitely worth answering (in my case at least)
  • Rocky
    January 27, 2017
    Narangba, Australia
    Its a scam, they are fishing for account information or some sort of identity stealing. Don't tell them anything. Ring Telstra direct on their advertised contact number if you need to. This is not how Telstra operates, they will send a letter in the mail. Once again - don't tell them anything!
  • Chris
    January 19, 2017
    Rivervale, Australia
    Rang at 6:30am in the blooming morning! Immediately looked up number on here to see most people say it's a legitimate Telstra number. What legitimate number for Telstra rings at THAT time of the morning!!
  • Craig
    May 21, 2015
    Buderim, Australia
    Call was from Telstra moves team about a service I cancelled 4 months ago - genuine call but they are obviously not good with their information.
  • Anonymous
    May 14, 2015
    Sydney, Australia
  • Mr Nikon
    March 13, 2015
    Adelaide, Australia
    Missed call when rang back get continuous music ??? Scammers
  • Emma
    June 5, 2013
    Sydney, Australia
    Just called me today - left no message. Tried to call back after reading elsewhere that this is a Telstra service provider. They had no idea who the account holder was for the phone I was ringing from - sounds very dodgy. If this is supposed to be a legitimate Telstra service provider, then they are crap at their jobs or have access to crap information and Telstra should ditch them.
  • Greg
    November 20, 2012
    Bassendean, Australia
    They call leave a message to call Telstra credit management on a 1800 number, you ring them back, and afetr being transfered all over the place for 20 mins they finally say, we dont know why you were called, your account isnt due till ...... later in the month. The person calling and the ones I spoke to were all of indian descent. Well thats what you get when companies outsource jobs overseas.
  • Fred (not really but they check this site)
    March 21, 2017
    Traralgon, Australia
    Jude from Telstra rang but could not give me any details about himself, his Telstra ID or any of my details. When I asked what number he'd called from he could not tell me but later and earlier left 1800 870 456 as the number
  • Susie
    March 8, 2017
    Bondi, Australia
    It is a SCAM! They are so clever that they send you a txt pretending to be telstra and when you call the 1800 870 456 the phone is disconnected. What set my alarm bells was when they said I had to tell them my last name. They also said that I had 4 people on my account. When I asked who they were they wouldn't tell me because of "privacy reasons" I phoned Telstra direct and they said that they have having lots of calls about these numbers.
  • Robert
    March 8, 2017
    Victoria, Australia
    Just had a call from this number and said he was from Telstra and just wanted to verify some details of my account I immediately suspected a scam but went along, when he asked for my name and birth date I gave him a bodgie one to which he replied that's not what I've got on my details so I said what have you got on your details and he said I haven't got them in front of me I then said well how do you know they're wrong and he said I can't talk about your details over the phone, I said well either can I gave him a mouthful of abuse and hung up, he tried to call back which I think was probably to abuse me back but I didn't answer, PS. be fore he rang he sent a text saying to expect a call from Telstra soon to confirm some details of your account. SCAM
  • Anonymous
    February 21, 2017
    Collingwood, Australia
    call from Telstra ok
  • Anonymous
    February 13, 2017
    Perth, Australia
    legitimate call from telstra
  • Pissedd Off Telstra Customer
    December 16, 2016
    Salisbury, Australia
    Yeh same I'm on the phone to Telstra, on hold actually it's been over an hour, and I get a call.
    Googled the number while on hold and came to this page.

    f*ck Telstra and their stupid call center staff in Manila and whatever other third world sh*t hole.
  • Jasmin
    December 16, 2016
    Brunswick East, Australia
    I received an SMS from Telstra advising they would call shortly to verify my account details, and this is the number they called me on but left 1800 928 214 as return number
  • LG
    December 15, 2016
    Darwin, Australia
    Received multiple calls but no messages left. Number is now blocked.

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28 complaints this year

72 total complaints

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