This is a scam. I do not even have a Telstra account. I made up fake details when asked to verify my account. I dragged the whole call out to about 15 minutes because I was driving my car and had time on my hands. I was told that I had outstanding accounts and could pay them over the phone. I pretended to be surprised that Telstra hadn't simply cut off my phone. I was sweet as pie all along. When it came time to give my CC details I simply said I can't do that while I'm driving but would pay my next bill on time in full and then hung up on them.
GOOD ADVICE: If any bank, phone company, or utility calls you and asks you to confirm your ID please do not. Instead, apologise politely and call back using the advertised phone number for that company. I've done this on several occasions when unusual transaction have triggered a call from Visa or Amex and both companies fully understand and have policies in place to permit this. Do not feel bad or worry what they might think. Always err on the side of caution.
They have rang twice in a day but left no message. Had a call after another Telstra call so think they were genuine but when she wanted my drivers licence number and medicare number as well as other identification to send me a satchel to return a modem I said that they had our account number and address and why would they want any more ID? I am not happy about giving out more ID Its a scam, they are fishing for account information or some sort of identity stealing. Don't tell them anything. Ring Telstra direct on their advertised contact number if you need to. This is not how Telstra operates, they will send a letter in the mail. Once again - don't tell them anything! I've received a few calls from this number. Immediately after the last one, there was an SMS from Telstra advising they were wanting to check that our details are correct on our account. Was the Telstra moving team. They were definitely legit. She didn't ask for any of my details (apart from confirming my name), and then talked about issues I had sent them in an email. I got $200 off my moving fee, so it was definitely worth answering (in my case at least) Most definitely a scam. A long winded explanation about verifying people authorised to access my account details. I told the woman I don't give out personal information over the phone and she suggested calling Telstra directly on their usual line... unless I wanted the "direct line" on 1800 928 214/">1800 928 214. I later got a message, "Hi from Telstra, we are calling to check that we have the correct details on your Telstra account. Please call 1800 928 214 Mon-Fri 9:00am ??? [sic] 7:00pm AEDT". This phone number doesn't appear to show up anywhere when googled (except this page regard 0294... ha!) Rang at 6:30am in the blooming morning! Immediately looked up number on here to see most people say it's a legitimate Telstra number. What legitimate number for Telstra rings at THAT time of the morning!! Call was from Telstra moves team about a service I cancelled 4 months ago - genuine call but they are obviously not good with their information. Missed call when rang back get continuous music ??? Scammers Just called me today - left no message. Tried to call back after reading elsewhere that this is a Telstra service provider. They had no idea who the account holder was for the phone I was ringing from - sounds very dodgy. If this is supposed to be a legitimate Telstra service provider, then they are crap at their jobs or have access to crap information and Telstra should ditch them. They call leave a message to call Telstra credit management on a 1800 number, you ring them back, and afetr being transfered all over the place for 20 mins they finally say, we dont know why you were called, your account isnt due till ...... later in the month. The person calling and the ones I spoke to were all of indian descent. Well thats what you get when companies outsource jobs overseas. got a call from this number today, was an Indian guy asking for my name , date of birth and other personal details, and I told him i dont have time for this call, this very same number then called me twice in the middle of the night and hang up, i think telstra should at least do something about this? Ok continuing on from my previous comment...i received the call back from Telstra. It's definitely legit. Was just a health check to make sure all my details were still correct. I had 2 missed calls from (02) 9478 2500 then a voicemail saying they were from Telstra and want to confirm account details. I also got 2 text messages saying
Hi from Telstra, we need to confirm we have the correct details for your account. Please call us on 1800 870 456 between 9am-7pm Monday to Friday AEDT.
Hi, we have just called about your Telstra account. Please call us back on 1800 870 456 between 9am-7pm Monday to Friday AEDT
I called their normal line 132200 and the lady said there's nothing wrong with my account but knew who was trying to call me, she said their queue was long so will get them to call me back... still sounds a little sus to me considering I know my account isn't overdue but will answer their call when they ring me and see what they say.
If they have some information about you then it must be people connected with Telstra call centres overseas. Of course there would be some who want to make a few dollars on the side. Scammers!! Same as the rest. Sent a text saying it's Telstra and they will call me to confirm my details. Telstra DOES NOT operate in this manner. Genuine call from Telstra admin team.
I declined to provide information requested & stated that I preferred to call them back on the main switch line - called Telstra direct on 132200 & the person I spoke to confirmed that it was a Telstra representative who rang & put me through to their department
I had 6 missed calls from this number in 2 days. Thought I'd google it and can see all the above comments. I very recently had a Internet issue and communication happening with Telstra and now this???? Interesting......
35 complaints this year
81 total complaints
Lee on (02) 8355 9974
Identified his company as Road Safe and said he was calling about a minor accident that happened...
No on (07) 8429 0878
Sends an text message about having a photo message at URL. No doubt SPAM.
Aussielady on 0447 394 411
La Trobe Financial called at 6:47 on a Sunday Night? WTF!
Reachtel Do Not... on (02) 8004 3511
Travis B on (03) 8658 8011
I just received a call from a very pushy sales person from this number, apparently from Simply...