• Nigel
    July 19, 2013
    Unknown
    Sydney, Australia
    This is a scam. I do not even have a Telstra account. I made up fake details when asked to verify my account. I dragged the whole call out to about 15 minutes because I was driving my car and had time on my hands. I was told that I had outstanding accounts and could pay them over the phone. I pretended to be surprised that Telstra hadn't simply cut off my phone. I was sweet as pie all along. When it came time to give my CC details I simply said I can't do that while I'm driving but would pay my next bill on time in full and then hung up on them.

    GOOD ADVICE: If any bank, phone company, or utility calls you and asks you to confirm your ID please do not. Instead, apologise politely and call back using the advertised phone number for that company. I've done this on several occasions when unusual transaction have triggered a call from Visa or Amex and both companies fully understand and have policies in place to permit this. Do not feel bad or worry what they might think. Always err on the side of caution.
  • Heather
    May 18, 2015
    Unknown
    Brisbane, Australia
    Had a call after another Telstra call so think they were genuine but when she wanted my drivers licence number and medicare number as well as other identification to send me a satchel to return a modem I said that they had our account number and address and why would they want any more ID? I am not happy about giving out more ID
  • Naomi
    February 19, 2013
    Unknown
    Hawthorn, Australia
    They have rang twice in a day but left no message.
  • Andrew
    May 1, 2017
    Unknown
    Fitzroy, Australia
    Most definitely a scam. A long winded explanation about verifying people authorised to access my account details. I told the woman I don't give out personal information over the phone and she suggested calling Telstra directly on their usual line... unless I wanted the "direct line" on 1800 928 214/">1800 928 214. I later got a message, "Hi from Telstra, we are calling to check that we have the correct details on your Telstra account. Please call 1800 928 214 Mon-Fri 9:00am ??? [sic] 7:00pm AEDT". This phone number doesn't appear to show up anywhere when googled (except this page regard 0294... ha!)
  • Rocky
    January 27, 2017
    Scam
    Narangba, Australia
    Its a scam, they are fishing for account information or some sort of identity stealing. Don't tell them anything. Ring Telstra direct on their advertised contact number if you need to. This is not how Telstra operates, they will send a letter in the mail. Once again - don't tell them anything!
  • Toni
    August 16, 2016
    Unknown
    Queensland, Australia
    I've received a few calls from this number. Immediately after the last one, there was an SMS from Telstra advising they were wanting to check that our details are correct on our account.
  • Paul
    June 9, 2015
    Unknown
    Mount Gravatt, Australia
    Was the Telstra moving team. They were definitely legit. She didn't ask for any of my details (apart from confirming my name), and then talked about issues I had sent them in an email. I got $200 off my moving fee, so it was definitely worth answering (in my case at least)
  • Chris
    January 19, 2017
    Unknown
    Rivervale, Australia
    Rang at 6:30am in the blooming morning! Immediately looked up number on here to see most people say it's a legitimate Telstra number. What legitimate number for Telstra rings at THAT time of the morning!!
  • Craig
    May 21, 2015
    Unknown
    Buderim, Australia
    Call was from Telstra moves team about a service I cancelled 4 months ago - genuine call but they are obviously not good with their information.
  • Anonymous
    May 14, 2015
    SMS
    Sydney, Australia
  • Mr Nikon
    March 13, 2015
    Scam
    Adelaide, Australia
    Missed call when rang back get continuous music ??? Scammers
  • Emma
    June 5, 2013
    Unknown
    Sydney, Australia
    Just called me today - left no message. Tried to call back after reading elsewhere that this is a Telstra service provider. They had no idea who the account holder was for the phone I was ringing from - sounds very dodgy. If this is supposed to be a legitimate Telstra service provider, then they are crap at their jobs or have access to crap information and Telstra should ditch them.
  • Greg
    November 20, 2012
    Unknown
    Bassendean, Australia
    They call leave a message to call Telstra credit management on a 1800 number, you ring them back, and afetr being transfered all over the place for 20 mins they finally say, we dont know why you were called, your account isnt due till ...... later in the month. The person calling and the ones I spoke to were all of indian descent. Well thats what you get when companies outsource jobs overseas.
  • Pam
    June 23, 2017
    Unknown
    Tumut, Australia
    I had a message come through to my phone today saying that someone from Telstra would be calling me today.
    Someone did call me, and she wanted to confirm my name, address, date of birth...I told her to call me back later. How many poor people are going to cop this?!
  • Greg
    June 13, 2017
    Unknown
    Raymond Terrace, Australia
    This number is legitimate. I received an SMS text message out of the blue that was supposedly from Telstra, stating they were going to call me to verify some account issues. I ignored it but then within a few days received a call from (02) 9478 2500. The questions they asked me left me suspicious about a scam, so I told them that I will call the Telstra 132200 number to verify what notes had been recorded on my account.

    The Telstra operator I spoke to confirmed the appropriate notes were recorded, so the enquiry is legitimate.
  • Anonymous
    June 12, 2017
    Event Reminder
    Melbourne, Australia
    Telstra call. Ok
  • shane
    June 5, 2017
    Unknown
    Fitzroy, Australia
    was telstra business & was genuine
  • telstra ok
    May 31, 2017
    Unknown
    Doolandella, Australia
    ok
  • Kirsten
    May 31, 2017
    Unknown
    Brisbane, Australia
    Thanks for all the comments. I just had 3 missed calls from this number. Appreciate all the comments as yesterday I put a complaint into Telstra so normally would have responded back to them. Glad for the heads up & am not responding or giving any details.
  • Anonymous
    May 26, 2017
    Unknown
    Panania, Australia
    Telstra

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34 complaints this year

84 total complaints

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