Comments on (02) 9478 2500

50.00%
Spam Score
0 complaints this year, 102 total complaints

0 complaints this year, 102 total complaints

Comments on (02) 9478 2500


Jenny

Posted on August 19, 2016
Caller type: Scam
Location: Australia
The same thing happened to me over the last few days. They keep calling (apparently Telstra) wanting to check my details. Even left messages for me to call them back in a not so friendly tone. They're definitely scammers. They call from (02) 9478 2500 and want to be to called back on a 1800 number. I won't be answering and they will never get any of my personal details. If they were genuine and the call was urgent they would send me a letter in the post.
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Gregory

Posted on June 21, 2016
Caller type: Unknown
Location: Australia
Rang Telstra after becoming suspicious about the call from this number and a call back message to ring a 1800 number. Date of birth confirmation was asked for but the consultant seemed to not really know what I was calling about or had been called about. Rang Telstra on their main number quoting account details for my own business phone that I received the call back message on and they could not confirm that the 1800 number the message said to ring was one of theirs but that the (02) 9478 2500 was one of their departments. There were no notes on my business number file that received the call back message about a call made form telstra to me and this is mandatory for any call made from them to a customer. I asked her to check my private account that has my wife and kids prepaid's on it and she found a notation about a call being made to me to confirm account user details. I was swapped across to another department and they confirmed that the 1800 number was theirs. As they explained access to business accounts is via a password but access to personal accounts is via a date of birth confirmation (seems a bit flimsy really) so even handing out just this info could end up with the security on your account being breached so be careful out there.
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philthyphill

Posted on June 3, 2016
Caller type: Unknown
Location: Australia
had a call from this number identifying themselves as from telstra (this call will be recorded etc.blah blah) asking was I aware that someone had been given access to my account? (this was about a month after combining my wife's separate mobile onto my previous separate business account ) all done in a telstra shop, he got a bit upset when I refused to answer some security questions over the phone and said I would go back to the shop, A bit suss to me
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Vanessa

Posted on May 26, 2016
Caller type: Scam
Location: Australia
My husband had a phone call from this number and it is a huge SCAM. They advised they were Telstra and tried to get his DOB from him to identify him for security reasons. A few hours later (using my husbands name and DOB) a man phoned Telstra and was able to disconnect our SIM cards and get blank SIM cards activated with Telstra over the phone. The bandit then used my husbands SIM card to text me and ask for our creditcard pin numbers. 3 of our business creditcards has fraudulent use. Be very careful.
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Jim

Posted on May 23, 2016
Caller type: Unknown
Location: Australia
Dodgy
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Deanne

Posted on May 2, 2016
Caller type: Unknown
Location: Australia
I had 3 calls from this number today this number today. It was supposed to be from Telstra.
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Roberto

Posted on April 26, 2016
Caller type: Unknown
Location: Australia
It is linked to Telstra, they do it when you have requested a call back via internet chat or an email exchange. Usually its via an international calling system. Very dodgy.
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John

Posted on July 15, 2015
Caller type: Unknown
Location: Australia
Yes - it's the Telstra call-back service... problem sorted with the original consultant a day later - great service, so unlike Telstra!
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Heather

Posted on May 18, 2015
Caller type: Unknown
Location: Australia
Have since had a call from Telstra complaints who said not to give out any ID such as that and to hang up and ring Telstra direct (and hang on the phone for the next two hours:))
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Deb

Posted on May 11, 2015
Caller type: Unknown
Location: Australia
Genuine call from Telstra Case Manager who was giving updates on technical problems
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shanahan

Posted on April 27, 2015
Caller type: Scam
Location: Australia
Scam
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Ashleigh

Posted on April 22, 2015
Caller type: Unknown
Location: Australia
I had 3 calls from them this morning, with two messages telling my they were calling to cancel my Telstra land line, as requested. I don't have a Telstra land line, so certainly haven't requested it be cancelled... Very dodgy!
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Ann

Posted on March 13, 2015
Caller type: Unknown
Location: Australia
Today I received a bill of $45.95 for a call to this number that I never made. I have put in a complaint and am waiting to hear from Telstra.
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Gerry

Posted on March 9, 2015
Caller type: Scam
Location: Australia
Got a call today from this number today. It rang once and then hung up. Rang it back and went straight to on hold music. Don't bother calling it.
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kay

Posted on March 3, 2015
Caller type: Event Reminder
Location: Australia
It is a legitimate number. telstra support/moving etc operate from it. Have unfortunately had to deal with them several times in the last 7 months but can verify it is ok albeit probably philipines outsourced. Still, agree with advice that you shouldn't hand over too much personal information or credit card details etc over the phone to anyone.
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Hmmm

Posted on February 27, 2015
Caller type: Unknown
Location: Australia
Called and asked my name straight away even though this is my partners phone and registered as a business number I pretended the line was bad and kept saying hello who is it and they would never say who they are then when I call back goes straight to some on hold music and never answers
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Leah

Posted on November 26, 2014
Caller type: Unknown
Location: Australia
Rang twice today at 19:51 - left 2 hang up messages on my message bank. I looked up the number so I didn't try to call back.
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Yoyo

Posted on October 23, 2014
Caller type: Unknown
Location: Australia
Dont laugh. Got the phone put on today (mobile) and 1 minute, yes 1 minute i get a call from this number. Its Telstra letting me know that my account was overdue. Cant beat that.... I was still in the shop when it went active... Loving Indian Telstra.
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Kaylene

Posted on September 17, 2014
Caller type: Scam
Location: Australia
called three times no message....thank goodness for this website
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Pelle

Posted on September 8, 2014
Caller type: Debt Collector
Location: Australia
Telstra credit services... Calls when you owe them on your phone bill.
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