• Anonymous
    September 24, 2020
    Scam call
    Australia
    Caller: NBN

    Knew details about my NBN connection with Optus. Made the mistake of confirming an appointment with them, including personal info. Spoke with Optus about this, who had no record of this appointment, and confirmed this number IS NOT affiliated with Optus or NBN. Made it clear to Optus they have clearly got a privacy leak occurring, as per other comments above.
  • Anonymous
    October 29, 2020
    Scam call
    Australia
    Caller: Amit - Calling on behalf of NBN

    Yep, I got contacted as well; today at 4:53pm (QLD time).
    He knew my first name and had an Indian accent.
    Call was shocking quality and I only received approx. 10% of his words. I told him that and if he can hear me, to call me back.
    I immediately suspected this was a doggy call and saw the heat this number has been attracting via this website.
    As a comms engineer for MANY years, any communications, in addition to the extensive correspondence I have already had with the ISP/NBN to make the proper arrangements, has already occurred. Therefore, I simply added it to my autoreject list.
    Funnily, the guy did call back and it was automatically rejected; resulting in a voice to text message stating: "Hi this is Amid calling from NBN. On behalf of your Internet provider___ Internet regarding ___".
    VOILA!........How nice for "NBN" to be calling again.....not!
    NBN would NOT be calling a customer with intermittent communications that bad!
    Shame on the Australian Government for letting these grotty little scammers get names amid pending NBN orders and allow them to hide behind the phone number with obscurity!
    If the Australian Government can't deal with this and stand up to these spineless little pricks, how are they going to stand up to "state-based actors"?
  • Anonymous
    September 25, 2020
    Service
    Australia
    NBN Tech confirming appointment. We live in a world of paranoia.
  • Anonymous
    April 12, 2021
    Unknown
    Australia
    There is no reason that NBN should be calling you directly. All installations are managed by your retail provider.
  • Anonymous
    October 14, 2020
    Company
    Australia
    Caller: NBNCo

    Pretty sure this number is legit. They called to confirm an appointment to connect the NBN. If you are wondering why they need to call to do that - because they are NBNCo and that is what they do. Don't confuse disorganisation with a scam. All the advice about not giving access to computers, bank accounts, etc is still good advice, but if you dodge this call they may shift your connection time.
  • Anonymous
    August 18, 2020
    Unsolicited call
    Australia
    Caller: Claim to be from NBN

    I received multiple calls that I let go to voicemail. They knew about the appointment date/time I had arranged with my ISP (how?!) to replace the connection box and wanted me to call them back on 1300 number, so that they could help me connect to the internet over the phone. (Alarms in my head: (1) they can't connect me to the internet over the phone, when I'm missing a NBN hardware component; (2) the 1300 number option they gave although it looks very similar to NBNco's 1800 number - 1300 is NOT toll-free - you will get charged!). Anyway these calls went on for multiple days. My ISP was not helpful when I called them about this unsolicited call, and could only suggest this number "may" be from NBN technician, as they are actually the ones coming to my house. The NBNco number was not helpful either - as the options I selected on the phone most relevant to this issue led to recorded voice recordings.. Anyway after several days of getting these voicemails, I finally decided to return the call on 93683253, and got through to a lady with sub indian continental accent. It all seemed legitimate at first as she asked me for some SPN? number (presumably a reference number).. I didn't have one - she asked for my address instead which I gave (I probably shouldn't have in hindsight).. Anyway it was all sounding legitimate - until she said she would get another colleague to call me back.. I told her - your colleague left me a voicemail to call you back; I have now called back - why does she have to call me back again? I also said if her colleague is calling me purely to confirm an appointment - then I am confirming it over this call ; so again there is no need for her to call me back.. Anyway the operator made some random excuses why her colleague must be the one to call me back... I just said OK bye.. hung up and never picked up any of their calls (and their were plenty more of them up until the day of appointment). The NBN appointment happened as expected, and technician got my internet working after replacing hardware component.. My conclusion from this long story: this number is a SCAM - specially don't ring back a 1300 number; and don't give your details (who know's what they can do with it)..
  • National Broadband Network
    June 26, 2020
    Company
    Australia
    National Broadband Network calling me about sales
  • youcancallme steve
    January 7, 2021
    Company
    Australia
    Caller: NBN confirmed

    Nope, not shonky. I was wrong.... Got another call from this number the following day, sounded like a domestic call and was to confirm another NBN appointment. Also got an SMS confirmation from 0429 709 861. Technician arrived today 7.1.21 and completed connection to new service. All working ok at this stage.

    Got caught up in the paranoia i spose..
  • Anonymous
    July 20, 2020
    Scam call
    Australia
    Caller: CLAIMS TO NBM

    LIKELY SCAMMERS TRYING TO OBTAIN PERSONAL INFORMATION BEWARE !!!!
  • Anonymous
    December 3, 2021
    Unknown
    Europe
    Recently called my internet provider about NBN dropping out 3 or 4 times in about 30 minutes. The Indian man asked for my router MAC address and its make and model.. Received message later that my complaint was elevated to the service provider. Received call from this number (02) 9368 3253 via message bank and it was an Indian whose grasp of english was non existent. Also the NBN phoneline was very poor. If this is the service that is supposed too fix my service I suggest very strongly they fix their problems first. I can't believe this is an NBN service. My internet is working so i blocked the number. Scam?, I don't know.
  • Anonymous
    November 17, 2021
    Unknown
    Australia
    Caller: NBNco

    Damn, I can only get 20% of what she is saying on the phone. This is heaviest Indian accent I have ever heard in my life.

    Probably my bad English listening skill and I am not native English speaker as well.
  • Anonymous
    November 11, 2021
    Service
    Australia
    Caller: NBN

    This is definitely legit NBN, call was expected. They were organising a technician to fix a line fault. But whoever is on the other end hardly knows how to operate a telephone.
  • Anonymous
    November 3, 2021
    Company
    Australia
    Caller: NBNCo

    They are legit, I have NBN with Telstra, the service is currently down and a Technician has been arranged via Tesltra.They (NBNCo) rang just to confirm the appointment date.
    Don't let the Indian call centre worry you about SPAM callers, all company call centres are now located in India.
  • Frank
    November 1, 2021
    Unknown
    Australia
    Caller: Don’t know

    I don’t know if it was a scammer or not as they wouldn’t talk. It was like dining the Mrs on a Saturday night to come collect me.
  • Anonymous
    October 26, 2021
    Scam call
    Australia
    Be aware. This is a scam number and those defending this number must be either scammed without knowing, or scammers themselves. I got the calls from this number so many times and threatened me to upgrade my NBN to 5G (by installing a new socket), otherwise the internet would be cut off in 7 days. Somehow they got all my personal details, which was super weird. I called my internet provider and they told me there was so such thing and I should report this number. I don't know why they want to install a new socket, but it is super fishy. To those who got their service, if all of your internet connection goes through a dodgy device, they can get your all data (if not encrypted) and if you have a home phone, they can intercept it, so be aware
  • Shelley
    October 23, 2021
    Unknown
    Australia
    Caller: NBN

    Don’t give out any personal information like full name DOB Address! I’ve already texted back to confirm the appointment! And today an Indian accent guy called me saying he has to confirm and instead of asking if I’m xx, they requested me to provide my name and address! How ridiculous! If you are from NBN, you should have all my details!
  • Anonymous
    October 12, 2021
    Service
    Australia
    Caller: National Broadband

    Cool the paranoia guys! It's the company that manages NBN appointments for technicians. Your service provider does not connect you to the NBN or do service calls, NBN techies do that. The network monitoring detected a fault on my Telstra box, switched it to mobile and arranged for a techie. The caller was just calling to confirm that I was OK with the time. Yes he was Indian and yes he called from a call centre. I could hear very clearly what he was saying. It's the 21st century-that's what happens.
  • Chris B
    October 12, 2021
    Call centre
    Australia
    Caller: NBN appointments team

    This is NOT a scam caller. It is NBN. I had an engineer booked for two days and they were offering me an earlier appointment. He had all my details and did not ask for anything, other than if it would be convenient to bring the appointment forwards. I said it wasn't and he thanked me and said he would leave it as arranged.
  • Anonymous
    October 11, 2021
    Unknown
    Australia
    Its the NBN not a scam. You can answer the call
  • Anonymous
    October 7, 2021
    Call centre
    Australia
    Caller: NBN Co

    This is a legit call. It's NBN confirming connection appointments if you've organised yr connection thru a provider. They organise a date/time to connect to your dwelling. You will also get SMSs from the tech advising his arrival and maybe even a reschedule if needed.

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