• Anonymous
    July 20, 2020
    Scam call
    Australia
    Caller: CLAIMS TO NBM

    LIKELY SCAMMERS TRYING TO OBTAIN PERSONAL INFORMATION BEWARE !!!!
  • National Broadband Network
    June 26, 2020
    Company
    Australia
    National Broadband Network calling me about sales
  • Anonymous
    September 26, 2020
    Scam call
    Australia
    Strong Indian accent, using NBN as excuse to get personal details. They wanted us to confirm the date but they didn’t know our NBN order number and address. 100% Scammer! We just hang up !
  • Anonymous
    September 25, 2020
    Service
    Australia
    NBN Tech confirming appointment. We live in a world of paranoia.
  • Anonymous
    September 24, 2020
    Scam call
    Australia
    Caller: Said they were from NBN

    Had an issue with the home phone not working. Rang Telstra the day before and issue was solved for the time being. Next day this lady rang and wanted to HELP ME CONNECT THE INTERNET. I had an appointment for the technician to come and do that for me ,so I don't understand why she was ringing me. I didn't think it was a scam, but after reading alll of these complaints, NOW I KNOW IT IS!!!!!
    Thanks to everyone who takes the time to let us know.
  • Alan
    September 24, 2020
    Scam call
    Australia
    Caller: SCAMMERS pretending to be NBN

    Scammers pretending to be the NBN!!! My ISP and the NBN confirmed. Somehow they knew my appointment time for my NBN installation. I’ve reported this to my ISP, really not happy this information was leaked! DONT give them any personal details and DONT give them access to your computer or laptop!! After the first phone call where I stupidly gave them my address thinking it was legitimate they kept trying to call me 3x a day leaving me messages. A sub contractor will be installing your NBN not the actual NBN! Expect a call from a sub contractor to confirm your appointment, not this place! My appointment has passed now and since then I haven’t received anymore calls.
    Be very careful!
  • Anonymous
    September 24, 2020
    Scam call
    Australia
    Caller: NBN

    Knew details about my NBN connection with Optus. Made the mistake of confirming an appointment with them, including personal info. Spoke with Optus about this, who had no record of this appointment, and confirmed this number IS NOT affiliated with Optus or NBN. Made it clear to Optus they have clearly got a privacy leak occurring, as per other comments above.
  • Anonymous
    September 22, 2020
    Unknown
    Australia
    my provider told me do not answer the phone because the information they should know was already provided by them。
  • Anonymous
    September 2, 2020
    Unknown
    Australia
    call from overseas??
  • Anonymous
    August 29, 2020
    Scam call
    Australia
    Caller: Introduced themselves as NBN

    I am changing to NBN through Optus who have made all the arrangements and were very good with all communications. Next, out of the blue, I get these NBN calls wanting to check the equipment supplied by NBN and Optus. I was suspicious of their calls as they were very persistent and I could see no reason why they were directly involved when I was dealing with Optus I tried to ring NBN and Optus to check on the number but that proved impossible. Suspect they were scammers so told them quite firmly and impolitely to not call back. Haven't heard anything for 2 days!!
  • Anonymous
    August 26, 2020
    Unknown
    Australia
    They repeatedly said "hello" "hello" and were working a computer as they tried to keep me on the line. Absolute scammers
  • Anonymous
    August 25, 2020
    Service
    Australia
    Caller: NBN Call centre

    I have no issue with being called by the NBN call centre, I have a great issue with rescheduling an appointment due to being away with work on a certain date, then receiving a call from the call centre ON THAT DATE asking me to confirm information about my home connectivity when I'M NOT THERE. The lady on the phone became really frustrated when I couldn't answer her questions. It wasn't that I didn't want to - I simply couldn't and she couldn't grasp that concept. Not great that our National Broadband provider is using an out-of-country call centre, to be honest - I find that less than impressive
  • Anonymous
    August 19, 2020
    Scam call
    Australia
    Caller: Claimed to be NBN

    Said not selling anything. Wanted to confirm details. Needs to do a speed test on our computer pre NBN install. I asked him to confirm our NBN order number. Could not do it. Scammer???
  • Anonymous
    August 18, 2020
    Unsolicited call
    Australia
    Caller: Claim to be from NBN

    I received multiple calls that I let go to voicemail. They knew about the appointment date/time I had arranged with my ISP (how?!) to replace the connection box and wanted me to call them back on 1300 number, so that they could help me connect to the internet over the phone. (Alarms in my head: (1) they can't connect me to the internet over the phone, when I'm missing a NBN hardware component; (2) the 1300 number option they gave although it looks very similar to NBNco's 1800 number - 1300 is NOT toll-free - you will get charged!). Anyway these calls went on for multiple days. My ISP was not helpful when I called them about this unsolicited call, and could only suggest this number "may" be from NBN technician, as they are actually the ones coming to my house. The NBNco number was not helpful either - as the options I selected on the phone most relevant to this issue led to recorded voice recordings.. Anyway after several days of getting these voicemails, I finally decided to return the call on 93683253, and got through to a lady with sub indian continental accent. It all seemed legitimate at first as she asked me for some SPN? number (presumably a reference number).. I didn't have one - she asked for my address instead which I gave (I probably shouldn't have in hindsight).. Anyway it was all sounding legitimate - until she said she would get another colleague to call me back.. I told her - your colleague left me a voicemail to call you back; I have now called back - why does she have to call me back again? I also said if her colleague is calling me purely to confirm an appointment - then I am confirming it over this call ; so again there is no need for her to call me back.. Anyway the operator made some random excuses why her colleague must be the one to call me back... I just said OK bye.. hung up and never picked up any of their calls (and their were plenty more of them up until the day of appointment). The NBN appointment happened as expected, and technician got my internet working after replacing hardware component.. My conclusion from this long story: this number is a SCAM - specially don't ring back a 1300 number; and don't give your details (who know's what they can do with it)..
  • Anonymous
    August 13, 2020
    Unknown
    Australia
    Scammers regarding NBN connection
  • Anonymous
    July 20, 2020
    Scam call
    Australia
    Caller: Supposed NBN provider

    Didn’t answer, let it go to voicemail. Message was a lady with a sub Indian continent accent. Trying to assist with NBN connection.

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13 complaints this year

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