• Anonymous
    September 24, 2020
    Scam call
    Australia
    Caller: NBN

    Knew details about my NBN connection with Optus. Made the mistake of confirming an appointment with them, including personal info. Spoke with Optus about this, who had no record of this appointment, and confirmed this number IS NOT affiliated with Optus or NBN. Made it clear to Optus they have clearly got a privacy leak occurring, as per other comments above.
  • Anonymous
    October 14, 2020
    Company
    Australia
    Caller: NBNCo

    Pretty sure this number is legit. They called to confirm an appointment to connect the NBN. If you are wondering why they need to call to do that - because they are NBNCo and that is what they do. Don't confuse disorganisation with a scam. All the advice about not giving access to computers, bank accounts, etc is still good advice, but if you dodge this call they may shift your connection time.
  • Anonymous
    October 29, 2020
    Scam call
    Australia
    Caller: Amit - Calling on behalf of NBN

    Yep, I got contacted as well; today at 4:53pm (QLD time).
    He knew my first name and had an Indian accent.
    Call was shocking quality and I only received approx. 10% of his words. I told him that and if he can hear me, to call me back.
    I immediately suspected this was a doggy call and saw the heat this number has been attracting via this website.
    As a comms engineer for MANY years, any communications, in addition to the extensive correspondence I have already had with the ISP/NBN to make the proper arrangements, has already occurred. Therefore, I simply added it to my autoreject list.
    Funnily, the guy did call back and it was automatically rejected; resulting in a voice to text message stating: "Hi this is Amid calling from NBN. On behalf of your Internet provider___ Internet regarding ___".
    VOILA!........How nice for "NBN" to be calling again.....not!
    NBN would NOT be calling a customer with intermittent communications that bad!
    Shame on the Australian Government for letting these grotty little scammers get names amid pending NBN orders and allow them to hide behind the phone number with obscurity!
    If the Australian Government can't deal with this and stand up to these spineless little pricks, how are they going to stand up to "state-based actors"?
  • National Broadband Network
    June 26, 2020
    Company
    Australia
    National Broadband Network calling me about sales
  • youcancallme steve
    January 7, 2021
    Company
    Australia
    Caller: NBN confirmed

    Nope, not shonky. I was wrong.... Got another call from this number the following day, sounded like a domestic call and was to confirm another NBN appointment. Also got an SMS confirmation from 0429 709 861. Technician arrived today 7.1.21 and completed connection to new service. All working ok at this stage.

    Got caught up in the paranoia i spose..
  • Anonymous
    September 25, 2020
    Service
    Australia
    NBN Tech confirming appointment. We live in a world of paranoia.
  • Anonymous
    July 20, 2020
    Scam call
    Australia
    Caller: CLAIMS TO NBM

    LIKELY SCAMMERS TRYING TO OBTAIN PERSONAL INFORMATION BEWARE !!!!
  • Anonymous
    April 12, 2021
    Unknown
    Australia
    There is no reason that NBN should be calling you directly. All installations are managed by your retail provider.
  • Sophie
    April 7, 2021
    Company
    Australia
    Caller: NBN genuine call

    Don't be silly guys, it's NBN scheduling or re-scheduling an appointment. They had the right info and didn't ask anything personal. I applied for an NBN connection with dodo, they sell and outsource the service to NBN. Then NBN sends a contactor to your house to make a connection. Same for Optus and other providers, don't listen the the comment from Anonymous on 24 sept 2020 >> ignorant 🤦
    The call comes from overseas, strong accent and poor connection but 100% genuine.
  • Anonymous
    April 7, 2021
    Company
    Australia
    Caller: NBN - OPTUS Service

    Optus person who organizing or confirming the booking for the NBN box installation.
  • Anonymous
    April 1, 2021
    Scam call
    Australia
    Same deal here - heavily accented Indian caller from "Optus NBN" just before 7pm Good Friday eve. Very suss. Like the other poster here who got a call late on New Year's Eve, when everything will be closed for a few days so you can't check. They knew the time and date of my NBN technician appointment, my name and address, and said they wanted to help me get connected to the NBN. The appointment had already been confirmed earlier in the day by an SMS from the NBN and the day before by my ISP (Spintel). The big question is how did they get this information? There are 4 main probabilities for this leak:

    1. NBN
    2. Spintel
    3. My mobile has been hacked
    4. My email and calendar appointments or (scarier) my computer have been hacked

    Given all calls from (02) 9368 3253 have been about the NBN, that really narrows it down to 1 or 2, and I don't know for sure, but my money on Spintel. I've called their "call centre" about NBN problems, and the operator has been drowned out by chickens in the background. When outsourced villagers paid peanuts have access to client records, it only takes one rogue for a disaster waiting to happen.
  • Anonymous
    April 1, 2021
    Company
    Australia
    Caller: NBNCo

    Googled and called NBN Co, this is NOT a scam, legitimate nbn service call, for connection request made by my internet provider. Internet provider arranged for connection.
  • Jono
    March 30, 2021
    Scam call
    Australia
    Indian claiming to be from nbn. He had my
    * address,
    * service call time,
    * service provider details.

    He seemed to want to help me set up my connection but gave up when I wasn't at the premises.

    He didn't know the difference between a modem and a router or what I meant by 3 blue lights. 80 % scam call. nbn should protect my privacy a bit better.
  • Anonymous
    March 18, 2021
    Unknown
    Australia
    Caller: Nbn

    Definitely nbn calling about a technician attending my property for connection
  • Thomas
    March 3, 2021
    Service
    Australia
    Caller: NBN Co

    NBNco confirming appointment. Not a scam as most are saying.
  • Noushin
    February 25, 2021
    Unknown
    Australia
    Caller: NBN?

    This is scam! they called me and they try to collect some personal information. They told me they are from NBN optus, but I am not using optus services at all.
  • AB
    February 11, 2021
    Company
    Australia
    Caller: NBN Co.

    It is legit, one of NBN's numbers when calling about connections or faults.
    There were problems with my connection, my ISP organised an NBN tech to come and check the cable, NBN then call me regularly (leading up to the technician appointment) to either confirm still needed, try various other options to get the connection working etc..

    Sure, some of their people are unintelligible (the joy of international outsourced call centres), and they call a lot, but I balance that against other organisations that tell you they will do something and then you hear nothing for months..
  • Anonymous
    January 15, 2021
    Unknown
    Australia
    Caller: Stanton- NBNCO?

    Multiple phone calls and unintelligible and muffled voicemail audio with thick male accent. Can't make out what is being said in voicemail messages. Optus have confirmed my appointment for NBN connect on scheduled date. Just find it funny that what you can make out about "Connecting over the phone to Internet".. Hello first thing I made Optus put on the file was the fact had no NBN black box to go to fibre optic line phone line so that is why a technician is needed duh!
  • youcancallme steve
    January 4, 2021
    Unknown
    Australia
    Caller: NBN ??

    Poor connection and seems to be a distant overseas connection rather than from Sydney. Dodgy caller who had my name and address and date of (now recently passed & failed) NBN connection appointment. I asked a few questions which weren’t really answered was then referred to the NBNCo helpless line - 1800 687 626 but made no other appointment to complete work. My ISP unable to verify if legitimate or not, so enquiries continuing, but seems shonky to me at this stage.
  • Anonymous
    December 31, 2020
    Scam call
    Australia
    I don’t think nbn would be calling at 8pm on New Years eave asking to set up nbn
    When I have already got a technician booked in from Optus to set up

    She could not speak a straight sentence and sounded very much scripted as I assume she was relaying from notes

    100% scam wouldn’t trust it especially calling at 8pm on New Year’s Eve big give away idiots

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38 complaints this year

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