Caller: It IS NBN, but not as you know it

They aren't scammers, but they might as well be.

Grossly ignorant and incompetent. Why NBN subcontracts work to these clowns is beyond me.

There is a long story behind my situation, but I'll save you the essay.

In a nutshell, it's best not to waste any of your time speaking to them.

Caller: NBN

NOT A SCAM!! Don't let these review scare you! Yes it is an Indian call centre but legit connected to NBN. Didn't ask me to confirm any personal information other than NBN order number and just wanted to confirm if I had received my NBN box and that a technician would be visiting at the time set up with my provider. Asked a few questions to confirm that I had permission from my landlord and strata.

Caller: NBN

This call is legit from the NBN. The audio quality is very bad, pathetic coming from the national NBN... But it's an overseas call centre which I assume they outsource to a separate company.

The NBN is the worst company going around - nothing ever works, changing addresses is like having your cavity searched by a person with large hands.

Caller: Nbn call centre

Got a missed call from this number. When I gave the address lady was able to look up appointment date and time for NBN technician given by Optus.

Their process of gathering info in preparation for tech to come onsite

Caller: NBN

It's all legit. They are indian/foreign customer service reps, but it is for the NBN. They are the "pre-appointment" consultation people, who ring to confirm your appointment, or do pre-appointment checks (check if your device is set up correctly or to see if they can fix the problem over the phone prior to nbn techs coming out). They've called everytime I have an appointment and I've never had any reason to suspect anything suspicious?

Caller: (02) 9368 3253

have had 3 x call from this lot on a bad line to my cell phone - am movong house and they knew a lot about the move to our new place being built - have blocked the number from calling me

Caller: NBN

This is not a scam, no personal info requested. Confirming appointment and that access could be provided on the day to the premises.

Caller: N/A

I Dont even have NBN so I think this is a scam

I had missed calls from this number, shortly followed by follow up text messages regarding NBN installation,
I had recently signed up to an NBN internet plan with aussie broadband and had been shipped an NTD device in the post which I set up and was using myself just fine,
I read all the reviews here and assumed the calls were scammers so never answered them so never found out if they were indeed legit or not, but the status of my nbn installation remained in limbo not proceeding to 'completed' and when I asked aussie broadband about these missed calls and messages they confirmed that NBN had tried to get in touch with me to facilitate 'remote activation' of my service and so it must have been legit,
I guess as a result of my not answering their calls my service ticket got escalated to where they ended up sending a techie over to do the install,
they've just come and gone and swapped my ntd box for another new one and now I've just gotten a text claiming my nbn installation is now completed.

So I guess my advice would be to not ignore these calls, but still keep your wits about you!

Hi - same thing happened to me today.

Got 3 calls from this number after text message from "NBN Install" to be available for pre installation checks. Messages left intellibible and call back said number not available. Called my internet service provider (Not optic like other report) who had no record of NBN Co needing to get in touch and advised me text and phone calls were spam. My worry is only my internet provider knew I was changing to NBN and had my mobile number. I suspected this was a data leak at either NBN Co or Internet service provider level. Internet provider helpline took details and advised I report to Scam Watch. Take home message - NEVER answer even expected calls and always ring back on main number. Only this habit saved me from being trapped by this.

Didn’t leave a message. If legit why is NSW calling about NBN connection in Greater Melbourne Area

Big scam, pretending to be from the NBN. Wanting to confirm my appointment. I hung up on them.

If you go to the NBN website you'll see that they clearly state they will never call you to confirm an appointment.

https://www.nbnco.com.au/learn/protect-yourself-from-scams

Caller: Claims to be NBN

Call at 6.30pm from lady with an Indian accent from NBN working with (long pause while she checks which provider I'm with) ...Telstra. She was giving me a courtesy call to help get my internet working over the phone. I did have an upcoming appointment with Telstra to connect to NBN, which had already been confirmed. Not sure how she was expecting to get my internet working over the phone when hardware not yet installed.

Caller: NBNco

NOT A SCAM ... I have emailed NBNco regarding this number and they have confirmed it belongs to them however their response to my request to have a native English speaking person call their response was they were unable to do that. In other words they don't employ Australians.

I Didn't answer call. Because This number. rang me at 7.30pm.
Had a call earlier in the day at 9.22am from this same number says he is from NBN.(Indian accent)
Started the Covid safety thingy.
Wanted all my personal details.
He sounded lndian accent I asked his name I think his name was f*ckwit from optus nbn. f*ckwit told me his number was 1300 626 873. On my phone f*ckwit's phone number was (02) 9368 3253.. I asked again his phone number, f*ckwit said his number waa 1300 626 873.
I have recorded the call so it would be great if this website allows us to identify these coward thief scammers voice. The NBN is installing there stuff tomorrow so obviously optus has allowed the scammer/hacker my private details. I am Getting calls from the UK, FRANCE, etc... WTF is going on with this optus NBN telecommunication scam???

In 2020, the operating revenue of Optus in Australia was 8.95 billion Australian dollars. (according to search engine)

Caller: Nbnco

Indian lady called to check info on nbn box was right with what they had I wasn’t home so I told her to call me back in the hour.
I didn’t get a call back so I called the number (02) 9368 3253 and a Indian guy answers on a really crappy Line he asks me for my address for the property and puts me on hold I waited a couple of minutes and hung up and called Aussie broadband,rep told me nbn will not contact me directly and will deal only with them as we were talking I get a call from the number I answered and merged the call so Aussie broadband rep could hear it and he’s like end the call it’s a scam. Funny I put him and her on the spot! Don’t answer guys n girls straight up scam!

Caller: Not NBN

Told me they were calling me to see whether they could set up my NBN connection over the phone, despite NBN and my ISP both confirming that this was not possible.

They knew the day, time and address of my upcoming NBN appointment but did not know the suburb or postcode (details already provided to my ISP and NBN) and tried to get me to confirm.

Said that my ISP had requested they call. I asked who my ISP was and they said Dodo (which it is not).

Clearly a spam call, should not be trusted with any information.

Caller: NBN genuine call

Don't be silly guys, it's NBN scheduling or re-scheduling an appointment. They had the right info and didn't ask anything personal. I applied for an NBN connection with dodo, they sell and outsource the service to NBN. Then NBN sends a contactor to your house to make a connection. Same for Optus and other providers, don't listen the the comment from Anonymous on 24 sept 2020 >> ignorant 🤦
The call comes from overseas, strong accent and poor connection but 100% genuine.

Caller: NBN - OPTUS Service

Optus person who organizing or confirming the booking for the NBN box installation.