I called back number (02) 9296 5684 reached IVR for Coles Financial Service. Caller: Coles Financial Services
This was a legitimate call from Coles Financial Services. I am an existing customer and the consultant had all my account details to hand. He confirmed my identity before discussing the offer, which was actually advantageous to me. The consultant sounded as though he was not a native English speaker, but he was very articulate, if a little long-winded. He was clearly well trained, efficient and friendly. Our call was disconnected (I don’t know why or at which end) before I had received confirmation of new arrangement to which I had agreed. When I rang the number back I received a recorded message advising that Coles Financial Services had tried to call me but that it wasn’t urgent and that someone would call me back. As this was after 8 pm on a weekday, I imagine that their call centre had closed for the evening.
Caller: Coles promotional team
After reading previous comments, I contacted Coles Live Chat via their website, and they confirmed that it was their promotional team...
Me: Why are you calling my mobile from (02) 9296 5684 ?
Coles Live Chat: It didn't show here any specific notes about the call
Coles Live Chat: But a possibility is that it came from our promotions team
Coles Live Chat: The information shows that you can take advantage of this what we call Fixed Payment Option. This is where we can let you use your available credit remaining in a form of cash advance and send it to you as a paper cheque. The good thing is that you can repay it in installment between 1 - 3 years at a lower interest rate compared to the standard cash advance fee on your account.
Coles Live Chat: The offer on your account shows an interest rate of 10.9%.
Me: I DO NOT WANT TO RECEIVE ANY PROMOTIONS. I WANT YOU TO TAKE ME OFF YOUR CALLING LIST.
Me: I want your assurance that you will not call me again.
Coles Live Chat: I understand, and I am sorry about that
Coles Live Chat: one moment, please
Coles Live Chat: That has definitely been turned off for you, along with mail, sms and email. All have been turned off
Coles Live Chat: anything else I may assist you with?
Me: Thank you. Bye.
Female said she was calling for Coles Financial Services. She said my name. I have a Coles account, so that caught my attention. She asked me to state the first four letters of my email address to verify my details. I said, "tell me what this is about and if I am interested you can send a verification code to the email address you have on file for me." She immediately ended the call. Ahh so it's CFS. I didn't answer..waiting for a message to be left. None made. Thanks for the above comments. I received two phone calls from this number, but doesn’t leave a message. Coles financial called using my first name and offering low interest quick cash. Kept emphasizing low interest. Then asked for the first 4 letters of my email account to verify identity. I said no and hung up. If it is genuine they can stop the hard sell! At 12:42pm Tue 23jul19, telephone call from (02) 9296 5684. Voicemail message received: operator was transferring this call to my number. Caller Unknown was speaking, could not understand most words said, until he identified .... he was terminating this call Caller: Coles FS
it is just another money lending scheme. Now credit card lenders have to be more vigilant about who they lend to etc, this is a new way for CFS to lend you money while not directly on your card. The idea is to novate some of your CC debt to a new structure to leave you more credit limit, so you can spend more on your Credit Card. At best this is bending the rules, clear breach of the credit laws in my mind.
Caller: “Coles financial services”
Missed the call. Called coles number back and they had no record of the contact on file which she said was not how they operate
Caller: Coles Financial Services
We are on the Do not call Register and yet were contacted by this number. I rang Coles Customer feedback line to remind them that their Financial Services arm are in breach of telecommunications law if they continue this practice.
She said Coles Financial Service Caller: Coles Financial Services
After Coles Financial was taken over by Citigroup, they have become terrible nags. They are constantly offering for me to not pay off my credit card in a lump sum but instalments. They also offer to lend money at high interest rates. I get texts all the time, sometimes at 1am. They used to ring often. I became reluctant to answer my phone unless I knew who it was.
Caller: Claimed to be Coles Financial Service
it was a rude and arrogant guy who was talking in a funny tone (seemed that he had blocked nose), when I said I don't answer questions over the phone and they can contact me via email, he got upset and said "sure I will get someone else to call you to confirm my identity bla bla bla", I ended call. He said he wanted to inform me some promotions, and i said i am not interested.
Caller: Coles I guess
Called at 6.45pm
Said they were Coles Financial Services but I suspect not. 10 seconds in to the call they said they couldnt hear me and hung up Took a call from this number – male with an “Indian” sounding voice – spoke my name & said he was from Coles Mastercard – did not give his name - the voice was muffled and the volume low and seemed it was internet based - I could not make out a word of what he was saying – suggested he hang-up and call again on another connection – said he would but 24 hours later in had not heard from him. At the time, the call seemed a scam but now it seems it might have been genuine. I never do business over the phone so he is wasting his (and mine) time. I got a call today from this (02) 8036 2183 they said they were from the bank that someone used my card on ebay its a scam do not give them any bank details hang up and block the number Had a call from this number, very poor english speaker along with very poor reception
hung up and blocked the number on my mobile phone
I received a call from this unknown number. As the number is unknown to me, I let the call go through to the keeper. No message was left by the caller. Must be a scam of some sort.
25 complaints this year
86 total complaints
Amanda on 0487 658 229
Received texts with photos of little clothing iv said they had the wrong person I got called a...
Anonymous on 0480 047 993
My new colleague went through the same. This scammer sent a work email pretending to be the...
Anonymous on 0437 160 028
Seems to be a scam invoking a 'hack' of ATO details.
DFarug on (02) 6342 7406
Scam message, calling on Easter Monday.
Anonymous on 0403 414 711
Phone rang and when I answered they hung up