I called back number (02) 9296 5684 reached IVR for Coles Financial Service.

Caller: Coles Financial Services

This was a legitimate call from Coles Financial Services. I am an existing customer and the consultant had all my account details to hand. He confirmed my identity before discussing the offer, which was actually advantageous to me. The consultant sounded as though he was not a native English speaker, but he was very articulate, if a little long-winded. He was clearly well trained, efficient and friendly. Our call was disconnected (I don’t know why or at which end) before I had received confirmation of new arrangement to which I had agreed. When I rang the number back I received a recorded message advising that Coles Financial Services had tried to call me but that it wasn’t urgent and that someone would call me back. As this was after 8 pm on a weekday, I imagine that their call centre had closed for the evening.

Caller: Coles promotional team

After reading previous comments, I contacted Coles Live Chat via their website, and they confirmed that it was their promotional team...
Me: Why are you calling my mobile from (02) 9296 5684 ?
Coles Live Chat: It didn't show here any specific notes about the call
Coles Live Chat: But a possibility is that it came from our promotions team
Coles Live Chat: The information shows that you can take advantage of this what we call Fixed Payment Option. This is where we can let you use your available credit remaining in a form of cash advance and send it to you as a paper cheque. The good thing is that you can repay it in installment between 1 - 3 years at a lower interest rate compared to the standard cash advance fee on your account.
Coles Live Chat: The offer on your account shows an interest rate of 10.9%.
Me: I DO NOT WANT TO RECEIVE ANY PROMOTIONS. I WANT YOU TO TAKE ME OFF YOUR CALLING LIST.
Me: I want your assurance that you will not call me again.
Coles Live Chat: I understand, and I am sorry about that
Coles Live Chat: one moment, please
Coles Live Chat: That has definitely been turned off for you, along with mail, sms and email. All have been turned off
Coles Live Chat: anything else I may assist you with?
Me: Thank you. Bye.

Female said she was calling for Coles Financial Services. She said my name. I have a Coles account, so that caught my attention. She asked me to state the first four letters of my email address to verify my details. I said, "tell me what this is about and if I am interested you can send a verification code to the email address you have on file for me." She immediately ended the call.

Ahh so it's CFS. I didn't answer..waiting for a message to be left. None made. Thanks for the above comments.

I received two phone calls from this number, but doesn’t leave a message.

Coles financial called using my first name and offering low interest quick cash. Kept emphasizing low interest. Then asked for the first 4 letters of my email account to verify identity. I said no and hung up. If it is genuine they can stop the hard sell!

Caller: Coles FS

it is just another money lending scheme. Now credit card lenders have to be more vigilant about who they lend to etc, this is a new way for CFS to lend you money while not directly on your card. The idea is to novate some of your CC debt to a new structure to leave you more credit limit, so you can spend more on your Credit Card. At best this is bending the rules, clear breach of the credit laws in my mind.

At 12:42pm Tue 23jul19, telephone call from (02) 9296 5684. Voicemail message received: operator was transferring this call to my number. Caller Unknown was speaking, could not understand most words said, until he identified .... he was terminating this call

Caller: Coles Financial Services

We are on the Do not call Register and yet were contacted by this number. I rang Coles Customer feedback line to remind them that their Financial Services arm are in breach of telecommunications law if they continue this practice.

Caller: “Coles financial services”

Missed the call. Called coles number back and they had no record of the contact on file which she said was not how they operate

She said Coles Financial Service

Caller: They said they were Coles Financial Services

They knew my name and was offering a lower interest rate. Then to verify me they asked for my suburb. I declined to answer as I said I did not know who I was speaking to. They replied that is fine but proceeded to ask me my suburb again. I replied "You just asked me the same question. I do not provide private information on the phone to someone I cannot be sure of who they are. Why don't you post me the information so I can have it in writing?" They said "We can not post the information. Okay, I can not provide you with the information you wanted" I said " You called me. I did not ask for this information" and we both ended the call. Very suspicious if they are unwilling to sent the information in writing.

(02) 9296 5684 called- did not answer. did not leave a message. glad i looked it up.

They keep trying to call me, have them on block so just shows a missed call. Never leave a message.

Took a call from this number – male with an “Indian” sounding voice – spoke my name & said he was from Coles Mastercard – did not give his name - the voice was muffled and the volume low and seemed it was internet based - I could not make out a word of what he was saying – suggested he hang-up and call again on another connection – said he would but 24 hours later in had not heard from him. At the time, the call seemed a scam but now it seems it might have been genuine. I never do business over the phone so he is wasting his (and mine) time.

Caller: Coles Financial Services

After Coles Financial was taken over by Citigroup, they have become terrible nags. They are constantly offering for me to not pay off my credit card in a lump sum but instalments. They also offer to lend money at high interest rates. I get texts all the time, sometimes at 1am. They used to ring often. I became reluctant to answer my phone unless I knew who it was.

Caller: I rang back and the message said was Coles Financial services and its not important.

Seems a lot of people have had the same call.
The worrying thing for us all is if it is a scam how did they know we are Coles customers and how did they get our numbers?

Caller: Claimed to be Coles Financial Service

it was a rude and arrogant guy who was talking in a funny tone (seemed that he had blocked nose), when I said I don't answer questions over the phone and they can contact me via email, he got upset and said "sure I will get someone else to call you to confirm my identity bla bla bla", I ended call. He said he wanted to inform me some promotions, and i said i am not interested.

Caller: Coles I guess

Called at 6.45pm