• Coles Financial Service
    July 10, 2019
    Company
    Australia
    I called back number (02) 9296 5684 reached IVR for Coles Financial Service.
  • Anonymous
    August 13, 2019
    Financial services
    Australia
    Caller: Coles Financial Services

    This was a legitimate call from Coles Financial Services. I am an existing customer and the consultant had all my account details to hand. He confirmed my identity before discussing the offer, which was actually advantageous to me. The consultant sounded as though he was not a native English speaker, but he was very articulate, if a little long-winded. He was clearly well trained, efficient and friendly. Our call was disconnected (I don’t know why or at which end) before I had received confirmation of new arrangement to which I had agreed. When I rang the number back I received a recorded message advising that Coles Financial Services had tried to call me but that it wasn’t urgent and that someone would call me back. As this was after 8 pm on a weekday, I imagine that their call centre had closed for the evening.
  • kmwa
    October 24, 2019
    Telemarketer
    Australia
    Caller: Coles promotional team

    After reading previous comments, I contacted Coles Live Chat via their website, and they confirmed that it was their promotional team...
    Me: Why are you calling my mobile from (02) 9296 5684 ?
    Coles Live Chat: It didn't show here any specific notes about the call
    Coles Live Chat: But a possibility is that it came from our promotions team
    Coles Live Chat: The information shows that you can take advantage of this what we call Fixed Payment Option. This is where we can let you use your available credit remaining in a form of cash advance and send it to you as a paper cheque. The good thing is that you can repay it in installment between 1 - 3 years at a lower interest rate compared to the standard cash advance fee on your account.
    Coles Live Chat: The offer on your account shows an interest rate of 10.9%.
    Me: I DO NOT WANT TO RECEIVE ANY PROMOTIONS. I WANT YOU TO TAKE ME OFF YOUR CALLING LIST.
    Me: I want your assurance that you will not call me again.
    Coles Live Chat: I understand, and I am sorry about that
    Coles Live Chat: one moment, please
    Coles Live Chat: That has definitely been turned off for you, along with mail, sms and email. All have been turned off
    Coles Live Chat: anything else I may assist you with?
    Me: Thank you. Bye.
  • Anonymous
    August 16, 2019
    Unsolicited call
    Australia
    Female said she was calling for Coles Financial Services. She said my name. I have a Coles account, so that caught my attention. She asked me to state the first four letters of my email address to verify my details. I said, "tell me what this is about and if I am interested you can send a verification code to the email address you have on file for me." She immediately ended the call.
  • Anonymous
    August 19, 2019
    Unknown
    Australia
    Ahh so it's CFS. I didn't answer..waiting for a message to be left. None made. Thanks for the above comments.
  • Anonymous
    September 6, 2019
    Unknown
    Australia
    I received two phone calls from this number, but doesn’t leave a message.
  • Anonymous
    August 6, 2019
    Unknown
    Australia
    Coles financial called using my first name and offering low interest quick cash. Kept emphasizing low interest. Then asked for the first 4 letters of my email account to verify identity. I said no and hung up. If it is genuine they can stop the hard sell!
  • Bill S
    September 24, 2019
    Call centre
    Australia
    Caller: Coles FS

    it is just another money lending scheme. Now credit card lenders have to be more vigilant about who they lend to etc, this is a new way for CFS to lend you money while not directly on your card. The idea is to novate some of your CC debt to a new structure to leave you more credit limit, so you can spend more on your Credit Card. At best this is bending the rules, clear breach of the credit laws in my mind.
  • Anonymous
    July 23, 2019
    Unknown
    Australia
    At 12:42pm Tue 23jul19, telephone call from (02) 9296 5684. Voicemail message received: operator was transferring this call to my number. Caller Unknown was speaking, could not understand most words said, until he identified .... he was terminating this call
  • Geoff
    November 10, 2020
    Telemarketer
    Australia
    Caller: Coles Financial Services

    We are on the Do not call Register and yet were contacted by this number. I rang Coles Customer feedback line to remind them that their Financial Services arm are in breach of telecommunications law if they continue this practice.
  • Anonymous
    September 5, 2019
    Unknown
    Australia
    Caller: “Coles financial services”

    Missed the call. Called coles number back and they had no record of the contact on file which she said was not how they operate
  • Dilhan
    January 30, 2020
    Company
    Australia
    She said Coles Financial Service
  • Anonymous
    July 28, 2021
    Unknown
    Australia
    (02) 9296 5684 called- did not answer. did not leave a message. glad i looked it up.
  • GK
    May 27, 2021
    Unknown
    Australia
    They keep trying to call me, have them on block so just shows a missed call. Never leave a message.
  • Anonymous
    March 26, 2021
    Telemarketer
    Australia
    Took a call from this number – male with an “Indian” sounding voice – spoke my name & said he was from Coles Mastercard – did not give his name - the voice was muffled and the volume low and seemed it was internet based - I could not make out a word of what he was saying – suggested he hang-up and call again on another connection – said he would but 24 hours later in had not heard from him. At the time, the call seemed a scam but now it seems it might have been genuine. I never do business over the phone so he is wasting his (and mine) time.
  • Potato
    February 2, 2021
    Unknown
    Australia
    Caller: Coles Financial Services

    After Coles Financial was taken over by Citigroup, they have become terrible nags. They are constantly offering for me to not pay off my credit card in a lump sum but instalments. They also offer to lend money at high interest rates. I get texts all the time, sometimes at 1am. They used to ring often. I became reluctant to answer my phone unless I knew who it was.
  • Anonymous
    December 5, 2019
    Unknown
    Australia
    Caller: I rang back and the message said was Coles Financial services and its not important.

    Seems a lot of people have had the same call.
    The worrying thing for us all is if it is a scam how did they know we are Coles customers and how did they get our numbers?
  • Anonymous
    October 4, 2019
    Financial services
    Australia
    Caller: Claimed to be Coles Financial Service

    it was a rude and arrogant guy who was talking in a funny tone (seemed that he had blocked nose), when I said I don't answer questions over the phone and they can contact me via email, he got upset and said "sure I will get someone else to call you to confirm my identity bla bla bla", I ended call. He said he wanted to inform me some promotions, and i said i am not interested.
  • Anonymous
    September 3, 2019
    Unknown
    Australia
    Caller: Coles I guess

    Called at 6.45pm
  • Anonymous
    August 6, 2019
    Unknown
    Australia
    Said they were Coles Financial Services but I suspect not. 10 seconds in to the call they said they couldnt hear me and hung up

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31 complaints this year

107 total complaints

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