I called back number (02) 9296 5684 reached IVR for Coles Financial Service. Caller: Coles Financial Services
This was a legitimate call from Coles Financial Services. I am an existing customer and the consultant had all my account details to hand. He confirmed my identity before discussing the offer, which was actually advantageous to me. The consultant sounded as though he was not a native English speaker, but he was very articulate, if a little long-winded. He was clearly well trained, efficient and friendly. Our call was disconnected (I don’t know why or at which end) before I had received confirmation of new arrangement to which I had agreed. When I rang the number back I received a recorded message advising that Coles Financial Services had tried to call me but that it wasn’t urgent and that someone would call me back. As this was after 8 pm on a weekday, I imagine that their call centre had closed for the evening.
Female said she was calling for Coles Financial Services. She said my name. I have a Coles account, so that caught my attention. She asked me to state the first four letters of my email address to verify my details. I said, "tell me what this is about and if I am interested you can send a verification code to the email address you have on file for me." She immediately ended the call. Caller: Coles promotional team
After reading previous comments, I contacted Coles Live Chat via their website, and they confirmed that it was their promotional team...
Me: Why are you calling my mobile from (02) 9296 5684 ?
Coles Live Chat: It didn't show here any specific notes about the call
Coles Live Chat: But a possibility is that it came from our promotions team
Coles Live Chat: The information shows that you can take advantage of this what we call Fixed Payment Option. This is where we can let you use your available credit remaining in a form of cash advance and send it to you as a paper cheque. The good thing is that you can repay it in installment between 1 - 3 years at a lower interest rate compared to the standard cash advance fee on your account.
Coles Live Chat: The offer on your account shows an interest rate of 10.9%.
Me: I DO NOT WANT TO RECEIVE ANY PROMOTIONS. I WANT YOU TO TAKE ME OFF YOUR CALLING LIST.
Me: I want your assurance that you will not call me again.
Coles Live Chat: I understand, and I am sorry about that
Coles Live Chat: one moment, please
Coles Live Chat: That has definitely been turned off for you, along with mail, sms and email. All have been turned off
Coles Live Chat: anything else I may assist you with?
Me: Thank you. Bye.
Ahh so it's CFS. I didn't answer..waiting for a message to be left. None made. Thanks for the above comments. I received two phone calls from this number, but doesn’t leave a message. Coles financial called using my first name and offering low interest quick cash. Kept emphasizing low interest. Then asked for the first 4 letters of my email account to verify identity. I said no and hung up. If it is genuine they can stop the hard sell! At 12:42pm Tue 23jul19, telephone call from (02) 9296 5684. Voicemail message received: operator was transferring this call to my number. Caller Unknown was speaking, could not understand most words said, until he identified .... he was terminating this call Caller: Coles FS
it is just another money lending scheme. Now credit card lenders have to be more vigilant about who they lend to etc, this is a new way for CFS to lend you money while not directly on your card. The idea is to novate some of your CC debt to a new structure to leave you more credit limit, so you can spend more on your Credit Card. At best this is bending the rules, clear breach of the credit laws in my mind.
Caller: “Coles financial services”
Missed the call. Called coles number back and they had no record of the contact on file which she said was not how they operate
Caller: Claimed to be Coles Financial Service
it was a rude and arrogant guy who was talking in a funny tone (seemed that he had blocked nose), when I said I don't answer questions over the phone and they can contact me via email, he got upset and said "sure I will get someone else to call you to confirm my identity bla bla bla", I ended call. He said he wanted to inform me some promotions, and i said i am not interested.
Caller: Coles I guess
Called at 6.45pm
Said they were Coles Financial Services but I suspect not. 10 seconds in to the call they said they couldnt hear me and hung up Caller: I rang back and the message said was Coles Financial services and its not important.
Seems a lot of people have had the same call.
The worrying thing for us all is if it is a scam how did they know we are Coles customers and how did they get our numbers?
Coles Mastercard. Very hard to understand.
Some Filipino strong accent
Caller: Coles Financial Services
Caller: through this page I have discovered it's Coles Financial Services.
Have had 4 calls from this number this week. I do not answer numbers I don't recognise. If it's important and they need to speak to me I figure they'll leave a message. This number never does.
Caller: Coles Financial Services
I am on the DNC register, I have reported them at least 6 times... they are still calling!!
Caller: Weird voice claiming to be from Coles Financial Services
Weird voiced woman had some relevant details on me wanting me to do something. Sounded very dodgy to me so I terminated the call.
If Coles are trying to sell more services to people they are going about it the wrong way!!!!!
Did not leave a message
48 complaints this year
48 total complaints
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