Comments on (02) 9174 3000

100.00%
Spam Score
55 complaints this year, 55 total complaints

55 complaints this year, 55 total complaints

Comments on (02) 9174 3000


Anonymous

Posted on January 30, 2023
Caller type: Scam call
Location: Australia
Caller: “optus”

Lady with extremely bad english pronunciation calling stating she was from optus and repeated my full name and said they want to make sure us valued customers are getting the best deal. i said “yes that’s okay” and she was so confused as if i never answered her. i had to get her to repeat herself cause she was just mumbling in the phone and i could hear other people talking in the background which usually means call centre scam. don’t provide them with any information.
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Anonymous

Posted on January 28, 2023
Caller type: Unknown
Location: United States
Caller: Supposedly "optus"

Yeah I don't like this. They should be calling from an official number that shows up as optus on my phone, otherwise it looks like scammers!

I didn't do any security questions and said I'd call them back later to discuss my bill (via the official optus number!). No way am I telling some random Indian my security details over the phone after losing all my details in the security breach!!
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Anonymous

Posted on January 24, 2023
Caller type: Unsolicited call
Location: Australia
Caller: Claiming to be Optus

Not sure if its legit - My caller asked me for all sorts of Identification data, who gives that to a cold caller? - would not tell me reason for call until I provided identity for myself but they could not prove to me that they were Optus - this is a scammer's number.
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Mark

Posted on January 24, 2023
Caller type: Silent call
Location: Australia
Several calls a day from this number. No message but I can hear a call centre environment in the background. For everyone saying it's Optus, I seriously doubt that they'll be conducting cold calling after their recent debacle. Blocked and reported.
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Anonymous

Posted on January 23, 2023
Caller type: Scam call
Location: Australia
Don't answer, takes too long to connect to be legit.I tried calling back and it syas its Optus service. They call almost every day and don't leave a message. If it were Optus, they could contact you via email or send a letter to at least describe the nature of the call if it were so important. I was hacked so that doesn't help.
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Anonymous

Posted on January 23, 2023
Caller type: Service
Location: Australia
Caller: Optus customer centre

Optus customer centre. request calling.
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Madrid

Posted on January 21, 2023
Caller type: Unknown
Location: Australia
Do not reply or open any message or link on this number, it is scary and open fraud, just put it on the block. The answer means the files were hacked and you will be in a dark spot too.
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Anonymous

Posted on January 20, 2023
Caller type: Unknown
Location: Australia
Caller: Jen - Optus? (or Chen?)

Received a call - apparently Jen from Optus. I asked to leave me her number and XX would call her back. This completely threw her off from what felt a scripted conversation. She gave me ph: 133937 to call (which may very well be a legitimate number for Optus but it just didn't feel right) and when I asked what the call was about it was a non-confident "re Account health check for XX". Doubt very much this is legitimate, so won't be phoning back.
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Anonymous

Posted on January 18, 2023
Caller type: Scam call
Location: Netherlands
Just block it.
0 found this comment helpful
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Anonymous

Posted on January 18, 2023
Caller type: Unknown
Location: Australia
This number left a voice message of 1 minute and 50 seconds of dead air so I don't know who it was. If it were a genuine caller, I doubt they would leave a dead air voicemail.

With that said, a number of reports on this number claim it's legitimately Optus, and a number of others claim it's a scam. Please protect yourself and be aware that it could be both. Scammers may be spoofing a genuine optus number in order to have you believe it's Optus calling you. Do not provide any information to them. If it's genuinely Optus, they will have other ways of working around this issue.
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Josh

Posted on January 16, 2023
Caller type: Unknown
Location: Australia
I was literally on the phone to optus and missed a call from this number.
0 found this comment helpful
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Anonymous

Posted on January 13, 2023
Caller type: Unknown
Location: Australia
Caller: Optus hacker

Scam call. don’t answer
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Anonymous

Posted on January 12, 2023
Caller type: Unknown
Location: Australia
Just received a call from this number purporting to be from Optus, calling for our valued customers and to let me know that I might be eligible for an upgrade of my handset. I said I wasn't interested and they just hung up, rather than saying anything else. Absolute SCAM caller
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Anonymous

Posted on January 12, 2023
Caller type: Unknown
Location: Australia
(02) 9174 3000. Called and immmediately hung up. Presumed they are amping up BS to roll out future efforts or else just scammers. Dont give them any information.
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Peter

Posted on January 11, 2023
Caller type: Company
Location: Australia
Caller: Optus

After call to tech assistance with Optus who unable to fix NBN outage I was told to expect a call from a level up. After a few minutes, got 3 calls from (02) 9174 3000. On 1st 2 calls I was unable to hear atything and said 'sorry can't hear you'. On the third call it was indeed an Optus fixer. NBN to be fixed tomorrow .,. Fingers crossed !
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Anonymous

Posted on January 9, 2023
Caller type: Unknown
Location: Australia
Suspicious call claimed from Optus, call outside normal business hours

Blocked
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Anonymous

Posted on December 24, 2022
Caller type: Unknown
Location: Australia
Caller: Could be Optus, could be a scammer.

It is possible that Optus's marketing team have decided to use techniques that scammers use to increase there market reach.
Scammers will often try to get you to confirm your identification and then send you a one-time pin. This technique is used regularly to obtained additional details of a possible target and to reset/re-assign account passwords or phone numbers (stealing phone numbers through e-sims etc). The one-time pin could be associated with accounts such as your bank, google account, or even your phone number. If you get sent a one-time pin it should be from a legitimate company that you have contacted and not one that has contacted you. Never give it to someone over the phone or internet as they can use it to reset your password or log into your account.

Optus, being a large Australian based telecommunications company, are likely to be based in Australia with a really good line quality. If you don't feel that the person on the other end of the line is in Australia or the line quality is really bad then that is also a major red flag.
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Anonymous

Posted on December 22, 2022
Caller type: Unknown
Location: Australia
Caller: Optus?

Lady calling claiming that she worked for optus and was trying to offer me an upgrade to my phone / plan. After I said if I want to do this I will go into a local optus store she was pushing for me to do this over the phone and to provide her details linked to my account. Ended the call
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Anonymous

Posted on December 22, 2022
Caller type: Unknown
Location: Australia
I'm Getty Ng so many unknown numbers. I reject most of them. The ones I do pick up end up being a scam and hang up. And a number that's from a different state that I'm in. No. Decline.
0 found this comment helpful
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Anonymous

Posted on December 21, 2022
Caller type: Unknown
Location: Australia
I messaged them on Facebook and they could not confirm the number is theirs...I've lost too much in this BS to want to deal with them
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