Comments on (02) 9174 3000

100.00%
Spam Score
82 complaints this year, 175 total complaints

82 complaints this year, 175 total complaints

Comments on (02) 9174 3000


Debs

Posted on December 5, 2023
Caller type: Company
Location: Australia
Caller: 24/7 on behalf of Optus.

Subcontractor of Optus who persist in calling and not leaving voicemail. When I initially contacted Optus, I specifically asked not to be phoned and to be contacted via email. They never take any notice. I don't answer unknown numbers, as I'm sick and t owed of fending of scam calls since being caught up in the Optus data breach.
1 found this comment helpful
1

Anonymous

Posted on July 4, 2023
Caller type: Unknown
Location: Australia
Caller: Said they were Optus

Checked with Optus and (07) 9174 3000 was not one of there numbers and said to disregard the number
1 found this comment helpful
1

Anonymous

Posted on October 11, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is legit related to my complaint regarding their data breach
1 found this comment helpful
1

Anonymous

Posted on October 5, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is a legit Optus number. I have been having issues with my NBN (pre-cyber attack) and Optus case management just phoned to let me know there is an outage with NBN affecting 36 customers and they will be monitoring my services. I have also just received an SMS to say the above.
1 found this comment helpful
1

Anonymous

Posted on September 12, 2022
Caller type: Unknown
Location: Australia
Did not leave a message.
Possible scam.
1 found this comment helpful
1

Anonymous

Posted on March 23, 2024
Caller type: Service
Location: Australia
Caller: Offshore IT Support Team from Optus

Doubted this call in the vert beginning as they tried to call me twice in one minute. As much as it sounded like a scammer calling, the caller was actually calling from a call centre in India on behalf of Optus, following up on a technical issue I have with their service. The caller asked for my Last Name and Postcode, before sending me a one-time code to confirm my identity. The caller's instructions were occasionally hard to follow because of the accent and the background noise, but with some patience they got my issue fully resolved.
0 found this comment helpful
0

Miffed

Posted on March 23, 2024
Caller type: Scam call
Location: Australia
Caller: As with the other comments so called Optus representatives

Poor accent, muffled originator. Optus mentioned. Demands my name and DOB. Refused. Called them scammers. They followed up with many SMSs over the past week. Checked out with staff at Optus store who confirmed that it’s NOT their number. Confirming scam. Just hang up and block these scum.
0 found this comment helpful
0

Anonymous

Posted on March 18, 2024
Caller type: Unknown
Location: Australia
Caller: (02) 9174 3000

Missed call from this number. No voicemail. Guessing it may be an optus person as I have recently switched from them to vodaphone for the cheaper plans.
0 found this comment helpful
0

Anonymous

Posted on March 12, 2024
Caller type: Service
Location: Australia
Caller: Optus

It was a legit Optus service person following up an issue I had raised - and spoke to them with earlier. If they use a (same) generic number - probably should let us know. :-)
0 found this comment helpful
0

Anonymous

Posted on March 12, 2024
Caller type: Scam call
Location: Australia
I called Optus 1800 550 395 to enquire about plans. It was silent on the other end then the line hung up. Almost immediately this number called me, when I picked up it was silent on the other end.
0 found this comment helpful
0

Anonymous

Posted on March 7, 2024
Caller type: Unknown
Location: Australia
I had just finished cancelling a plan and updating my billing address with Optus that I called. Then few minutes later after hanging up and starting a new call, missed call from this number. No message left.
0 found this comment helpful
0

Anonymous

Posted on March 7, 2024
Caller type: Unknown
Location: Australia
Phone rang and I it stopped before I could pick up the phone . Assumed it was a scam. I have been in rouch with Optus this week so presumably it was their contractor as per other posts. Not going to ring them back.
0 found this comment helpful
0

Anonymous

Posted on March 4, 2024
Caller type: Unknown
Location: Australia
Caller: Mel

Calling daily claiming he’s from Optus and asking for codes, claiming that he needs the code to avoid charging 2 fees that he couldn’t even say what they were for or how much. complete bs
0 found this comment helpful
0

Anonymous

Posted on February 29, 2024
Caller type: Unknown
Location: Australia
I lodged an Optus complaint a couple of hours ago regarding my data being hacked in 2022. I lodged a complaint via their online form. I just received two text messages from Optus regarding a number to call plus a mobile call at the same time from this number (02) 9174 3000.

UNSAFE: Since receiving those two texts plus mobile phone call, my mobile phone is now repeatedly turning itself on and off. How can anyone trust any communication received from Optus under these circumstances?

OPTUS, if you're reading this, it appears your website security is also compromised because all of this occurred immediately after simply using your Optus online form to lodge my complaint, which means I can't securely go direct to Optus to tell them about this.
0 found this comment helpful
0

Anonymous

Posted on February 9, 2024
Caller type: Company
Location: Australia
Caller: Optus

This is Optus' sales team. I confirmed it with the Optus service department. They should do better in identifying the number, but it was legitimate.
0 found this comment helpful
0

Jen

Posted on February 8, 2024
Caller type: Company
Location: Australia
Caller: Optus

This is a legitimate call from an Optus Case Manager, following up with an issue I was having with my NBN service.
0 found this comment helpful
0

Anonymous

Posted on February 2, 2024
Caller type: Unknown
Location: Australia
Caller: (02) 9174 3000

I just had this call come through but wasn't sure to answer it but after reading these comments on here lucky I didn't answer
0 found this comment helpful
0

Anonymous

Posted on January 30, 2024
Caller type: Call centre
Location: Australia
Caller: Optus

I can confirm that this is a number that Optus uses... as I called them first and the same fellow who assisted me initially is calling me back on this number. That said, considering what tech can do these days; I wouldn't recommend trusting any calls unless you called the person yourself in the first instance. I specifically have a silent landline in the hopes that it can not be hacked and if they have to follow up, they are to call me on that.
0 found this comment helpful
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Anonymous

Posted on January 24, 2024
Caller type: Unknown
Location: Australia
I had 2 missed calls from this number but no message sent, reading the above makes it an obvious scam because I have never had any account with Optus in my life - the number rang has been mine for over 20 years??
0 found this comment helpful
0

Anonymous

Posted on January 24, 2024
Caller type: Unknown
Location: United States
Caller: Hung up when I answered

Call came in .. I answered .. they hung up. After checking the number .. found these comments. Thanks for the heads up. Have blocked the number now.
0 found this comment helpful
0

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