Comments on (02) 9174 3000

100.00%
Spam Score
24 complaints this year, 24 total complaints

24 complaints this year, 24 total complaints

Comments on (02) 9174 3000


Anonymous

Posted on September 13, 2022
Caller type: Company
Location: Australia
Caller: Optus

Called back. It has a message adviaing to call the Optus customer servive number
10 found this comment helpful
10

Anonymous

Posted on October 5, 2022
Caller type: Unknown
Location: Australia
Caller: Optus re cyber attack

I told the caller that Optus should have it's name appearing. Expecting customers such as myself who have had their personal data stolen to be answering unknown calls is silly.
8 found this comment helpful
8

Anonymous

Posted on September 30, 2022
Caller type: Unknown
Location: Australia
Was called by this number the gentleman introduced himself as “Gabriel” he claimed to be from Optus and asked me to confirm my details. Felt like a scam and straight after the data breach I refused to confirm any details he said he’d email me instead but never received an email. Well done Optus your incompetence has made every phone call from an unrecognised number a potential scam by your poor customers. Just pathetic.
5 found this comment helpful
5

Anonymous

Posted on September 28, 2022
Caller type: Unknown
Location: Australia
Caller: Optus??

Said they were Optus but the call quality was so bad that they were basically inaudible. Surely Optus’ own offices would have better reception?? Worried it may be a scam following the data breach
3 found this comment helpful
3

Anonymous

Posted on October 26, 2022
Caller type: Unknown
Location: Australia
Caller: suspected scam appeared on my phone -

I firstly received an sms from Gabriel @ optus?? advising me that they will be in contact with me shortly regarding my complaint, I then received a call from a suspected spam number (which i did not answer), the number did not identify that it was from optus regarding my personal data breach complaint. I then received another SMS from Gabriel advising me that he has tried to contact me regarding my complaint but could not make contact and will try again in the coming days.
HEY OPTUS, WHEN DID YOUR COMPANY LOSE THE PLOT - I HAVE BEEN A CUSTOMER FOR MANY MANY MANY YEARS BUT MAY HAVE TO CONSIDER CHANGING TO ANOTHER CARRIER. - YOUR CUSTOMER CARE SERVICE HAS GONE DOWN THE TOILET
2 found this comment helpful
2

Anonymous

Posted on October 11, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is legit related to my complaint regarding their data breach
1 found this comment helpful
1

Anonymous

Posted on September 30, 2022
Caller type: Unknown
Location: Australia
Phone rang once then hung up - very strange
1 found this comment helpful
1

Anonymous

Posted on September 12, 2022
Caller type: Unknown
Location: Australia
Did not leave a message.
Possible scam.
1 found this comment helpful
1

Anonymous

Posted on November 21, 2022
Caller type: Company
Location: Australia
Caller: Optus

This is an Optus number. I agree, it needs a caller ID because it does seem suspicious. I have been dealing with someone from Optus recently and it is always from this particular number. My dealing has been within the NBN department of Optus. Not a scam.
0 found this comment helpful
0

Anonymous

Posted on November 17, 2022
Caller type: Call centre
Location: Australia
Caller: Optus

This is not a scam. This is the Optus complaints team. Just call them back via their customer service number.
0 found this comment helpful
0

Anonymous

Posted on November 16, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Caller definitely legit.
Left a voicemail - was calling about a service provided, asking for feedback.
0 found this comment helpful
0

Anonymous

Posted on November 9, 2022
Caller type: Unknown
Location: United States
Caller: Optus

Legit call from Optus after I had requested an upgrade to my NBN technology
0 found this comment helpful
0

Anonymous

Posted on November 4, 2022
Caller type: Other
Location: Australia
got a number of calls from his number today no msg left
0 found this comment helpful
0

G

Posted on November 4, 2022
Caller type: Company
Location: Australia
Caller: Optus

Legit - I had ordered a new phone online & they were calling to confirm my details, shipping etc., how much was owing on my phone. All legit - they sent me codes to my phone and email for verification.
0 found this comment helpful
0

Anonymous

Posted on October 31, 2022
Caller type: Call centre
Location: Australia
Caller: Optus

Called me regarding my Complaint then messaged me to call back. The only problem I had was the 1300 number I called they didn't talk on the other end. I could hear them breathing and didn't respond to me. After 3 calls later a lady answered and said the guy I needed to talk to had gone on a lunch break.

Not a scam
0 found this comment helpful
0

Anonymous

Posted on October 29, 2022
Caller type: Scam call
Location: Australia
Caller: Scammer impersonating optus

This is a scam call that has now been reported to Optus
0 found this comment helpful
0

Anonymous

Posted on October 29, 2022
Caller type: Unknown
Location: Australia
Exactly
0 found this comment helpful
0

Anonymous

Posted on October 19, 2022
Caller type: Unknown
Location: Australia
exactly
0 found this comment helpful
0

Anonymous

Posted on October 18, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Regarding my complaint to the TIO about the cyber attack that has also affected me. I'm sorry but warning and proof that they are legit would be better than a random number calling!! I will never trust any phone call!! Due to this breach!!
0 found this comment helpful
0

Anonymous

Posted on October 17, 2022
Caller type: Unknown
Location: Australia
This is Optus regarding an issue I have. However as I don't answer unknown numbers I didn't answer. So I now have to wait for them to call back. Tomorrow?
0 found this comment helpful
0

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