• Wentao Liang
    March 20, 2018
    Unknown
    Australia
    She claimed she is from Commonwealth Bank. She asked me to provide personal details for updating their file. A little bit suspective, but I cooperate with her anyway.
  • Anonymous
    June 8, 2019
    Company
    Australia
    Caller: I missed it

    However I received an email from CBA said they attempted to contact me to collect some information: Source of funds and Source of wealth,they need to update it.
    they asked me to call back 1300 077 141(option 1).looks no problems.
  • Anonymous
    August 31, 2018
    Scam call
    Australia
    Claimed to be Jay from the Commonwealth Bank. Knew my first name, but strange, I don't have any accounts with the CBA. Must be using CBA like some scammers use Telstra, thinking that most people will have an account.
  • Anonymous
    October 24, 2018
    Unknown
    Australia
    claimed to be calling from CBA, asking me about my name, address and source of income. I fell suspicious, and confronted him how do I know he is calling from CBA, apparently he became nervous. better not to cooperate next time.
  • helen
    August 1, 2018
    Unknown
    Australia
    Told me he was from the commonwealth bank and wanted to update my accounts. I ask them give me a phone number to call back. Then they give me the number1300 077 141, but I can not find the number in commonwealth bank web.
  • Dean
    June 11, 2019
    Financial services
    Australia
    Caller: J from Commonwealth Bank

    Got a call from J from Commonwealth Bank on (02) 8055 4001. Requested an email be sent to me from them to confirm they were whom they say they were.

    I didn't provide my email address to the caller... but they had it. Email that came to me was from a @cba.com.au email address.

    Called them back via the phone number provided... 100% legitimate. To those here saying it's a scam, visit here... https://www.commbank.com.au/support/faqs/1265.html

    Not sure why the number shown at this link is (02) 8055 4002 (and not (02) 8055 4001).
  • Christine
    April 2, 2019
    Company
    Australia
    Caller: Commbank

    this number is legit, is a customer verification branch for new accounts at Commbank
  • Anonymous
    March 24, 2020
    Financial services
    Australia
    This is legitimate, they are calling from Commonwealth Bank - KYC (Know Your Customer) Which is based around getting to know their customers better, unsure why they need this information as everything is already monitored by them anyway but it is legitimate.
  • Anonymous
    July 30, 2019
    Unknown
    Australia
    He Call me and said that he working for CBA .
    Requested personal Commonwealth bank Detail. But it was seems like scam so I asked him send me information to my Email.
    I was shocked that he know my email but after I got email by him. I knew that is fking scam . Suck a professional thief.
  • Anonymous
    May 29, 2019
    Unknown
    Australia
    Caller: Claim to be CBA

    The legitimate number according to the CBA's website is (02) 8055 4002, not 0 2 8055 4001, the suspective similarity between these to numbers made me 100% sure it's a scammer,
  • Anonymous
    May 21, 2019
    Unknown
    Australia
    Caller: Indian accent

    Don‘t answer! Scam!
  • Anonymous
    March 11, 2019
    Unknown
    Australia
    Caller: (02) 8005 4001

    Guy who is name is J he said calling from Commonwealth Bank.
    Requested my personal detail.
    So I requested back his sir name and employee ID then he refused.
    I suggested improvement their scamming skills.
    I never get any phone call from bank even if I lost $1000 by scammers.
    They are so busy , they don’t have time for callecting and updating your personal informations.
    Good luck!
  • Commonwealth Bank
    November 10, 2016
    Telemarketer
    Australia
    I called back number (02) 8055 4001 reached IVR for a company called Commonwealth Bank.
  • Anon
    October 21, 2020
    Unknown
    Canada
    This number called me asking me to verify personal details over the phone. In particular my profile. I told them I don’t have a CBA account and he said it was it was just a profile. Sent me an email And also a very urgent text message saying they needed a response. If it is CBA they have no right to pressure in this way. I have no account with them. I’m treating it as a scam call.
  • Anonymous
    October 21, 2020
    Unknown
    Australia
    Now it is Mary this time ... interesting ... Why would the commonwealth bank call me and ask for personal information?
  • Anonymous
    October 9, 2020
    Unknown
    Australia
    scam
  • Anonymous
    September 28, 2020
    Unknown
    Australia
    Caller: (02) 8055 4001

    Commonwealth bank saying they need me to update personal info including source of funds and income or account will be restricted. Weird 🤷🏼‍♀️
  • Anonymous
    September 23, 2020
    Unknown
    Australia
    Why do they need to know Source of funds and source of wealth??
    Scam!!!
  • Karen
    September 22, 2020
    Unknown
    Australia
    Caller: Bankwest

    Got a missed call from Bankwest on this number, which we have accounts. Weird that majority of people are saying CBA.
  • Carol
    September 18, 2020
    Other
    Australia
    Caller: Commonwealth Bank Verification Team

    This is Legit CBA phone number

    I opened a new Business Bank Account 2 weeks ago and CBA using (02) 8055 4001 tried to reach me but failed.

    I called back (02) 8055 4001 and unfortunately the first person who answered was in Individual Bank account team, not Business Bank account team, didn't know what was going on either.

    After about 15 minutes, he transferred me to Business Banking team, and they again wanted to verify my
    - full name
    - residential address
    - date of birth

    I raised my concerns and they sent a private message to my NetBank inbox. I login my NetBank > Messages > Inbox sure enough there is a message asking to verify my details so I can start using Business Bank account.

    Overall I wouldn't use CBA services again if I could help it. In total I had to make 4 phone calls and 1 local branch visit to set up Business Bank account whereby NAB could do everything in few minutes.

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Spam Score
92.50%

10 complaints this year

28 total complaints

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