Caller: scammer

claims to be commonwealth bank but asks for financial details

Caller: CBA

Don't think this is a scam as:

- They were able to send a message via netbank; and
- Their number is on CBA website

Caller: 1300 103 907

Called by (02) 8055 4001 left msg claiming to be CBA sent me an email say contact KYC on 1300 103 907 In email saying I need to updated my details including:
Source of funds and source of wealth
Current occupation and employer
Original ID
In email if I don’t reply by 5th May 2023 I will have my account restricted
Went onto my CBA and their is an email with KYC
Still not sure if still hackers and with how technology is these days nothing is 100% Secure
Have moved my funds to another bank as if it was true they are NOT the ATO and do not need my source of wealth and employment and they are just a bank that holds your money

Caller: KYC

Received text message and email from them ‘KYC’, asking me to update my personal details or my bank account could be restricted.

Caller: CBA

1300 103 907 is CBA. I received a do not reply SMS and email. I deleted the email and then verified it was also listed inside my net-bank. I rang CBA on their general enquiry number and they verified the 1300 number and requested ID verification is legitimate. They also offer that a person visits a local branch to verify ID if you don't feel comfortable over the phone.

Caller: I was asked to call

This is not a scammer. The number is posted on their official website

Caller: CBA

I checked and found out they are genuine. See below, which I copied from CBA website:

KYC Collect
Our KYC Collect team will call you if our records indicate that your personal or business information is either incomplete, incorrect or expired. You may also be asked to visit a branch with your identification documents, so that we can verify your identity.

To contact our KYC Collect Team, please call us on:

1300 103 907 / (02) 8055 4007 (if overseas)
You can contact our KYC Collect team from 9am-5pm, Monday to Friday, your local state time. Or, if you’re overseas, from 9am-5pm, Monday to Friday, Sydney/Melbourne time. Call charges may apply.

Claims to be Commonwealth bank, (did not answer, they left a phone message)
1. got my name wrong
2. text message which usually displays as commbank
3. sent me email which Name came up as KYC not CommBank

Said they were from the Commonwealth Bank and needed to verify account details. I said that I would not do this, and they offered to email me instead which they did (without me providing my email address). The message reiterated that they needed to verify my account information and asked that i call this number which I did not do. I have reported it to the ACCC scamwatch website.

Caller: Commonwealth bank

This phone is mentioned on their official website

Claimed to be Commonwealth bank. Left me a voice message with a reference number to call back. Called me with incorrect name.