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  • Jim
    June 20, 2017
    Unknown
    Australia
    38
    It's a legit number. This is the number Optus calls you from if they need to talk to you. I was on a live chat with a Optus Representative and they asked me to give them a number for them to call me back on.
  • Anonymous
    May 3, 2022
    Unknown
    Australia
    32
    May 2022

    I received a voicemail stating that there was an issue to discuss about my Optus account and asked me to call back.

    My prepaid number (no package deal attached) was transferred to Telstra some time ago.

    It does not make sense and block the number.
  • Anonymous
    May 4, 2022
    Unknown
    Australia
    15
    2022

    I got a missed call SMS and called back by using a different phone number (ie. not the one received SMS and with a different service provider on different device).
    The number (02) 8049 2850 was disconnected (same day message received).
    The missed call message came with the instruction to retrieve the voicemail by dialling 101. My service provider does not use this number for the voicemail service.

    After viewing over 8 pages of conflicting comments here, my understanding is as follow

    1) Scammers maybe hide in the shadow of Optus business (including agents / contractors) therefore conflicting comments were posted here.

    2) A company will not allow or use a disconnected number to run it's business in the normal circumstance. It is not an acceptable customer service on silence / hang up when the call is connected. Customers are contacted on reasonable business hours.

    2) In 2022, large Australia-wide companies have their Australian customer services number starting with 13 or 1300 for customer convenience. When required, the call will be forwarded to the designated customer services team, in Australia or overseas. Limitation on state-restricted services are removed or minimised on particular local phone number.

    3) Persons visited this web usually with the concern or feeling something is not right. This is human nature. Someone may take advantage to abuse the situation.

    4) Anyone can access this web site and posted comments, with honest intention to alert others or from scammers to cover up their tracks.

    5) Majority of the comments on this number were posted pre 2019, which was the peak period of migration to NBN.

    6) Voice message on 13 number instruction, this maybe the follow up action taken on the scam / spam call issues.

    For consideration, when in doubt:

    Try using other device to call back the main customer service number 13+ / 1300+. Let them forwarding your call to designated customer services team when required. DO NOT CALL THE NUMBER provided to minimise the risk as this number maybe contaminated.

    Hope the above information is useful.

    PS. I call this number again days later. There is a voice message instruction to call 13+ number instead.
  • Nicky
    July 14, 2017
    Scam
    Australia
    13
    This number called me, disconnected my mobile and hacked into my phone. They withdrew all our money from all accounts. Under investigation by police and bank. Contact police if this happens to you and block all internet banking ASAP.
  • Mike
    December 29, 2016
    Unknown
    Australia
    10
    Had a missed call from (02) 8049 2850. Called back and got: "Optus advises the number you have called has been disconnected"
  • Anonymous
    August 18, 2018
    Unknown
    Australia
    6
    Called today on behalf of Optus, ask for my details said I'm not giving you my details, if you are really Optus you should have that infront of you, they they hung up. These people need to behind bars its criminal what they are doing.
  • Bill
    December 2, 2016
    Scam
    Australia
    6
    Been calling me for the last three days, either hangs up when I answer or silence. Tried calling back but "Optus advises the number you have called has been disconnected"
  • Kris
    April 19, 2019
    Unknown
    Australia
    5
    Thanks to your site I know now who calls from this number I was using chat with Optus and the agent was a fool. I gave him a crap review and now I am getting constant calls from this number with "no one" there. Time wasting fools I am going to have to block this number
  • Richard
    March 20, 2020
    Company
    Australia
    4
    Caller: Optus

    It was Optus sales, calling regarding an order I had placed
  • Anonymous
    February 17, 2019
    Unknown
    Australia
    4
    If it is Optus, the CEO of Optus should be very concerned that the call centre operators they hire are being flagged as scammers.
  • Philip
    April 26, 2018
    Scam call
    Australia
    4
    This is a scam and not Optus calling you. Do not pick up and do not respond. They simply want access to your phone. Do not call back
  • Lou
    August 12, 2017
    Unknown
    Australia
    4
    I was complaining to optus about my high data usage. Then hung up and got call from this number. They did not speak and hung up after a couple of seconds.
  • Terry
    April 4, 2017
    Unknown
    Australia
    4
    Rang At 1am said it was Optus and I owed them money asking me to pay. I said no and to ring back the next day. They said they would ring back the next morning. My phone way illegal ported the next day
  • Anonymous
    November 3, 2016
    Telemarketer
    Australia
    3
    Optus
  • Anonymous
    October 21, 2018
    Call centre
    Australia
    2
    Caller: (02) 8049 2850

    Legit call from Optus to confirm my preorder.
  • Anonymous
    May 18, 2018
    Call centre
    Australia
    2
    Caller: Definitely optus

    This is quite strange, I got a missed call and called the number back, says "Optus advises that the number you have dialled is disconnected etc etc"

    They called back this evening and I answered, turns out it's one of the Optus counterparts I've been working with on a project for a client next week. This is from Optus Malaysia, weirder thing is when I answered it the caller ID then changed to possibly his actual extension - I don't know wether this is because I'm on Optus too?

    So I'd say if you've answered and they've asked for some personal information just say you'll call back a verified optus number - I wouldn't be comfortable just giving my details to anyone that calls.
  • Damian
    January 18, 2017
    Telemarketer
    Australia
    2
    This is definitely Optus.
  • Optus
    April 19, 2016
    Telemarketer
    Australia
    2
    I called back number (02) 8049 2850 reached IVR for a company called Optus.
  • Anonymous
    May 4, 2022
    Unknown
    Australia
    1
    Spam call

    Silence when answered

    Blocked and deleted
  • Anonymous
    June 8, 2020
    Unknown
    Australia
    1
    Optus has been hacked on their yes app because I had somebody else's phone number attached inside my account details inside my account details and it was also sent via my google mail account.The google browser that brings both the mail and the advertising from optus has cookies attached from other advertising company's that hijack your mail and browser search to the point of when you push on either optus site request or optus advertising or open Optus mail it is redirected to other sites and advertising!

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Spam Report Card
Spam Score
100.00%

30 complaints this year

141 total complaints

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