- JimJune 20, 2017UnknownAustralia
It's a legit number. This is the number Optus calls you from if they need to talk to you. I was on a live chat with a Optus Representative and they asked me to give them a number for them to call me back on. - AnonymousMay 3, 2022UnknownAustralia
May 2022
I received a voicemail stating that there was an issue to discuss about my Optus account and asked me to call back.
My prepaid number (no package deal attached) was transferred to Telstra some time ago.
It does not make sense and block the number. - AnonymousMay 4, 2022UnknownAustralia
2022
I got a missed call SMS and called back by using a different phone number (ie. not the one received SMS and with a different service provider on different device).
The number (02) 8049 2850 was disconnected (same day message received).
The missed call message came with the instruction to retrieve the voicemail by dialling 101. My service provider does not use this number for the voicemail service.
After viewing over 8 pages of conflicting comments here, my understanding is as follow
1) Scammers maybe hide in the shadow of Optus business (including agents / contractors) therefore conflicting comments were posted here.
2) A company will not allow or use a disconnected number to run it's business in the normal circumstance. It is not an acceptable customer service on silence / hang up when the call is connected. Customers are contacted on reasonable business hours.
2) In 2022, large Australia-wide companies have their Australian customer services number starting with 13 or 1300 for customer convenience. When required, the call will be forwarded to the designated customer services team, in Australia or overseas. Limitation on state-restricted services are removed or minimised on particular local phone number.
3) Persons visited this web usually with the concern or feeling something is not right. This is human nature. Someone may take advantage to abuse the situation.
4) Anyone can access this web site and posted comments, with honest intention to alert others or from scammers to cover up their tracks.
5) Majority of the comments on this number were posted pre 2019, which was the peak period of migration to NBN.
6) Voice message on 13 number instruction, this maybe the follow up action taken on the scam / spam call issues.
For consideration, when in doubt:
Try using other device to call back the main customer service number 13+ / 1300+. Let them forwarding your call to designated customer services team when required. DO NOT CALL THE NUMBER provided to minimise the risk as this number maybe contaminated.
Hope the above information is useful.
PS. I call this number again days later. There is a voice message instruction to call 13+ number instead. - NickyJuly 14, 2017ScamAustralia
This number called me, disconnected my mobile and hacked into my phone. They withdrew all our money from all accounts. Under investigation by police and bank. Contact police if this happens to you and block all internet banking ASAP. - MikeDecember 29, 2016UnknownAustralia
Had a missed call from (02) 8049 2850. Called back and got: "Optus advises the number you have called has been disconnected" - AnonymousAugust 18, 2018UnknownAustralia
Called today on behalf of Optus, ask for my details said I'm not giving you my details, if you are really Optus you should have that infront of you, they they hung up. These people need to behind bars its criminal what they are doing. - BillDecember 2, 2016ScamAustralia
Been calling me for the last three days, either hangs up when I answer or silence. Tried calling back but "Optus advises the number you have called has been disconnected" - KrisApril 19, 2019UnknownAustralia
Thanks to your site I know now who calls from this number I was using chat with Optus and the agent was a fool. I gave him a crap review and now I am getting constant calls from this number with "no one" there. Time wasting fools I am going to have to block this number - RichardMarch 20, 2020CompanyAustralia
Caller: Optus
It was Optus sales, calling regarding an order I had placed - AnonymousFebruary 17, 2019UnknownAustralia
If it is Optus, the CEO of Optus should be very concerned that the call centre operators they hire are being flagged as scammers. - PhilipApril 26, 2018Scam callAustralia
This is a scam and not Optus calling you. Do not pick up and do not respond. They simply want access to your phone. Do not call back - LouAugust 12, 2017UnknownAustralia
I was complaining to optus about my high data usage. Then hung up and got call from this number. They did not speak and hung up after a couple of seconds. - TerryApril 4, 2017UnknownAustralia
Rang At 1am said it was Optus and I owed them money asking me to pay. I said no and to ring back the next day. They said they would ring back the next morning. My phone way illegal ported the next day - AnonymousNovember 3, 2016TelemarketerAustralia
Optus - AnonymousOctober 21, 2018Call centreAustralia
Caller: (02) 8049 2850
Legit call from Optus to confirm my preorder. - AnonymousMay 18, 2018Call centreAustralia
Caller: Definitely optus
This is quite strange, I got a missed call and called the number back, says "Optus advises that the number you have dialled is disconnected etc etc"
They called back this evening and I answered, turns out it's one of the Optus counterparts I've been working with on a project for a client next week. This is from Optus Malaysia, weirder thing is when I answered it the caller ID then changed to possibly his actual extension - I don't know wether this is because I'm on Optus too?
So I'd say if you've answered and they've asked for some personal information just say you'll call back a verified optus number - I wouldn't be comfortable just giving my details to anyone that calls. - DamianJanuary 18, 2017TelemarketerAustralia
This is definitely Optus. - OptusApril 19, 2016TelemarketerAustralia
I called back number (02) 8049 2850 reached IVR for a company called Optus. - AnonymousMay 4, 2022UnknownAustralia
Spam call
Silence when answered
Blocked and deleted - AnonymousJune 8, 2020UnknownAustralia
Optus has been hacked on their yes app because I had somebody else's phone number attached inside my account details inside my account details and it was also sent via my google mail account.The google browser that brings both the mail and the advertising from optus has cookies attached from other advertising company's that hijack your mail and browser search to the point of when you push on either optus site request or optus advertising or open Optus mail it is redirected to other sites and advertising!
Spam Score
100.00%
100.00%
30 complaints this year
141 total complaints
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Anonymous on (08) 7092 2588
Called and left no message scammers -
Anonymous on 0422 760 990
Calling about broadband to be disconnected in 24hours press 1 to speak to an operator, all BS ,... -
Anonymous on (03) 8400 6759
Nuisance call. -
I Called Back on (02) 4340 1564
I rang back the number (02) 4340 1564, spoke with someone who hung up right away -
Anonymous on 0448 304 087
“Your ApplePay has been suspended”
No, it hasn’t. Go
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