• Anonymous
    December 22, 2017
    Unknown
    Australia
    the number called
    about three rings
    then stopped
  • JE
    December 19, 2017
    Unknown
    Australia
    I did not take the call, but a call to a correct Citibank number confirmed that they had been calling to verify an overseas credit card transaction, which was in fact a legitimate transaction.
  • Maddie
    December 6, 2017
    Call centre
    Australia
    Said they were from BoQ - said that I had activity on my credit card and said wrong type of card. Put me on hold when I asked too many questions and disconnected me. tried to call back on another phone and there was just nothing.
  • PM
    August 17, 2017
    Unknown
    Australia
    Legitimate Call from Virgin Money regarding my account with them.
  • Anon
    August 12, 2017
    Unknown
    Australia
    Received a call from (02) 8027 2000 - regarding my Citibank Card - which incidentally I DO NOT HAVE and never have had. Rang the 1300 550 216 number that was left on the answering machine and when I asked them what this was about and told them I had no account with them and that I would be reporting it to Citibank direct and the police they hung up. This certainly smells like a scam.
  • Anonymous
    August 11, 2017
    Unknown
    Australia
    Virgin Money services
  • Was Citibank
    March 30, 2017
    Unknown
    Australia
    I just moved some money from my Citibank account for the first time and their card centre security phoned on (02) 8027 2000. If you miss the call you can phone them back on 1300 550 216 or 13 24 84 or (02) 8225 0615. Nice to know they have a good security watch going on.
  • Kim
    March 29, 2017
    Unknown
    Australia
    Called virgin and verified it was a legitimate call. If in doubt just call the public customer service numbers and if it's legitimate you can deal with it there.

    Best not to ignore the call entirely.
  • C
    February 28, 2017
    Unknown
    Australia
    Scam
  • Kim
    February 6, 2017
    Scam
    Australia
    They called at 7PM on a Sunday night claiming to be from Citibank Australia. They said there was suspicious activity on my debit card (of which there was none, having checked on my app) and immediately asked for my mother's maiden name - this is quite obviously a scam.

    Don't believe the lies they tell you, saying that they are a 24-hour phone service and that you will get redirected to the same number if you call Citibank. This number is quite obviously a home telephone number, and the text they might send you after that looks automated (saying you have suspicious activity in your account) is quite obviously from a personalised mobile number - Citibank doesn't operate like that.

    Don't listen to any of the below comments saying that they are legitimate - they were probably posted by the scammers themselves, or people who have fallen for their tricks.

    To the scammers - please go make a decent living.
  • Mark
    January 31, 2017
    Unknown
    Australia
    Citibank credit card security seeking to clarify an overseas purchase. What a great service and security. Citi telemarketing often get a bad rap, but this was a pleasure.
  • PH
    January 30, 2017
    Debt Collector
    Australia
    Citibank Debt Collection Department. They call themselves the "Debt Recovery Team". They are on a 12.5% KPI on all debts recovered.
  • Kris
    January 27, 2017
    Unknown
    Australia
    Legitimate. Citibank calling regarding suspicious card transactions. Call the Citibank customer service number on their website.
  • Harry Freaking Potter
    November 30, 2016
    Unknown
    Australia
    Virgin Money Australia, I believe CitiBank is their financer.
  • Jen
    November 16, 2016
    Unknown
    Australia
    Virgin Money credit card services
  • Pixie1459
    November 7, 2016
    Unknown
    Australia
    Had a few calls saying suspicious activity on my card....have no idea why as I haven't activated my card yet.
  • Stevan
    September 24, 2016
    Unknown
    Australia
    Got a call from this number and a voicemail message saying there was suspicious activity on my card. I called the number back and got a message saying the number is not connected.
    I rang the customer service number for my card provider and it turns out there was suspicious activity on my card. My card was cancelled and a new one issued.
  • Anonymous
    September 21, 2016
    Unknown
    Australia
    called the number back and a recorded message stating the number you have called is not connected
  • Anonymous
    July 1, 2016
    Scam
    Australia
    Scam. they are not citbank do not give any details over the phone
  • Anonymous
    June 23, 2016
    Unknown
    Australia
    This number called me but stopped before I answered. I immediately called the number "this number is not connected"

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Spam Report Card
Spam Score
82.50%

14 complaints this year

75 total complaints

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