• Adrian
    September 23, 2019
    Unknown
    Australia
    Caller: Citibank

    guys I can confirm this number is legit call, they may sound like all other spam calls but this one is legit as I just placed an application with Citibank few days ago.

    If you don't pick up the call, you may find that your credit card application declined.
  • Chelsea
    September 5, 2019
    Call centre
    Australia
    Caller: Unknown

    First said it was Coles Mastercard then called back and it said Citibank?!?!?!?!
  • Queensland girl
    July 31, 2019
    Financial services
    Australia
    Legit. Applied for credit card - virgin. They cannot leave messages etc due to privacy information. Rang back , operater was able to give me the info and what was missing from my application which was correct
  • Anonymous
    July 25, 2019
    Unknown
    Australia
    Caller: citibank/suncorp

    its dodgy - I called my bank and no activity
  • Anonymous
    July 19, 2019
    Call centre
    Australia
    Caller: Scam

    Received a call on my mobile, and then immediately after on my work landline saying my credit card had a fraudulent transaction. I called back on 1300 550 216. I spoke to a person with a muffled but otherwise clear voice, and call centre background noise. He asked for my credit card details so he could clarify the nature of the fraud. I refused to give any information. I called my bank and they verified that the calls WERE NOT FROM THEM. This is a scam call.
  • Anonymous
    July 19, 2019
    Unknown
    Australia
    Legitimate Call. They are a section of CitiBank that deal with the processing of applications for Qantas Money Credit Cards and other flavours that are backed by CitiBank.
  • Steve
    July 18, 2019
    Company
    Australia
    Caller: Card Services

    Legitimate. Called Citibank directly & they said Citibank security had called me due to the security of my credit card had been compromised. They locked the account & sent me a new card
  • Anonymous
    July 9, 2019
    Unknown
    Australia
    Caller: Fraud investigations

    These calls are legitimate.

    There is fraud analytics reviewing all transactions for suspicious behaviour, this is called modelling.

    Sometimes a company's data can be compromised causing a breach (think Apple or Netflix and the amount of Credit Card information they would have stored in their database and imagine that got hacked). It is a legal requirement for the company that has had the data leak to advise the relevant authorities or governing bodies within 24hrs of them becoming aware. That info is provided to the Financial Institutions (FI's); ie CBA, NAB, ANZ etc...

    Massive penalties are imposed if they're a data breach's that could have been avoided if these companies followed the security recommendations that are made by the FI's
  • Anonymous
    June 14, 2019
    Unknown
    Australia
    Caller: Scam

    Wanted my credit card details. A lot of noise in the back ground, like an Indian call centre. Also said they wanted to come to Australia so they could make a lot of money and be able to bring over all their relatives, including their cousin, who they were going to marry one day.
  • Anonymous
    June 11, 2019
    SMS
    Australia
    Caller: Coles Mastercard Security

    scammers.... we have no account with Coles...
  • Anonymous
    June 7, 2019
    Nuisance call
    Australia
    Same as yesterday- called left no message. Engaged when u called back. Blocked this number yesterday. Still came thru. Wrote a comment yesterday about this number and can’t see it.
  • Anonymous
    June 6, 2019
    Unknown
    Australia
    Caller: Dubious

    Bit confused about this number - I have applied for a QF CC through Point Hacks and Citi was the card issuer like some other users on this thread, however when I called the number back it was engaged. Dubious.
  • Anonymous
    June 6, 2019
    Unknown
    Australia
    called and said they were from BOQ and that my account had been frozen as suspicious overseas transaction had been attempted
  • Anonymous
    April 30, 2019
    Unknown
    Australia
    Not a scam - Legitimate call.
  • Anonymous
    April 28, 2019
    Unknown
    Australia
    Caller: Claimed they were from Mastercard

    Heavy Indian accent. Poor english. Claimed been suspicious activity on my card. Didn’t let the conversation get as far as being asked for card details. No problem with my card. Definitely scam call.
  • Anonymous
    April 27, 2019
    Scam call
    Australia
    Caller: Citibank

    Auto message to call about activity on my card no activity as you get sms sent for god sake go and earn a decent bloody living
  • LT
    April 14, 2019
    Unknown
    Australia
    Caller: Don’t know

    Engaged when I tried to call back. Call on a Sunday and didn’t leave a message.
  • Anonymous
    March 26, 2019
    Scam call
    Australia
    Caller: Some Indian

    Called saying they were from BOQ and our card was hacked. Contacted BOQ directly, no record in their file. Concerning how they get our number and association with the specific bank.
  • Bree
    March 21, 2019
    Service
    Anonymous Proxy
    Caller: CItibank

    Legitimate call, Citibank verifying my self-employment for a credit card application I submitted with Qantas.
  • Ray
    March 21, 2019
    Unknown
    Australia
    Caller: Qantas Money/CitiBank

    They called just asking a few verification questions about my credit card application - Legitimate call

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Spam Report Card
Spam Score
82.50%

14 complaints this year

75 total complaints

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