• Edi
    January 12, 2016
    Unknown
    Australia
    Said they were from Citibank Credit Card Centre and there was suspicious activity on my wife's credit card. Tried to call them back and message returned "Number is not connected"
  • Citibank customer
    October 8, 2016
    Unknown
    Australia
    It's legitimate. Card security querying an unauthorized overseas transaction.
  • Anonymous
    September 12, 2018
    Unknown
    Australia
    Most likely a SCAM.

    Received a missed call from this number claiming to be from Citibank regarding a security concern. I tried calling back (which wasn't a smart move) and number was engaged. I then called the actual Citibank number on the back of my card and spoke with customer service who checked my account and said there was no record of me having been contacted earlier by Citibank. He also said security alerts are generally sent by SMS and to never give out personal info to anyone claiming to be Citibank over the phone (common sense but sometimes we get caught up and forget).

    I have a feeling the comments on here claiming that this number is legitimate is left by the scammers themselves.
  • Geoff
    July 6, 2017
    Unknown
    Australia
    Said they were from Citibank Credit card and needed the 3 digit number on back of card. I was busy and said I'd call back to tell them to stop scamming but "number not connected".
  • Anonymous
    March 1, 2017
    Unknown
    Australia
    I received a call from this number on both my mobile and landline and a text message on my mobile. I didn't answer either but called Citibank on their public number to enquire. It is a legitimate Citbank number (credit dad fraud section). They called to report three fraudulent transactions on my credit card but I had already seen them and reported them to Citibank who had already tagged them as suspicious. Well done Citibank but it's just sad that we are all so suspicious of any phone calls now.
  • Sandy
    October 20, 2017
    Financial services
    Australia
    I got a call from this number. I had applied for a Qantas credit card which Citibank is the issuer of. The caller knew the details I had posted on my application and didn't ask for any personal information. She just wanted to follow up on some information I had provided and I got a text from Qantas 5 minutes afterwards advising my credit card application was successful.
  • Anonymous
    August 3, 2018
    Unknown
    Australia
    virgin money because I submitted an CC application
  • melissa christensan
    January 20, 2016
    Unknown
    Australia
    claimed they were from the Bank of QLD. I spent ages trying to connect but no answer. I spent hours checking my accounts and yet all is in order. I am very nervous about their suspect behaviour.
  • Anonymous
    June 1, 2018
    Scam call
    Australia
    Caller: They claimed Diners card

    I got a call from this number today claiming to be diners club. I’ve never had a diners club card. Scammer.
  • Anonymous
    January 18, 2018
    Unknown
    Australia
    Left a voicemail saying they were from Diners card security and called in regards to some suspicious activity on my account. I never had a Diners card in the first place.
  • Anonymous
    December 4, 2017
    Company
    Australia
    it is a legitimate call from Citibank.
  • Anonymous
    November 30, 2017
    Unknown
    Australia
    spam
  • telemarketers
    December 20, 2016
    Unknown
    Australia
    they call all hours of the night. just had a call at 9pm at night
  • Anonymous
    July 9, 2019
    Unknown
    Australia
    Caller: Fraud investigations

    These calls are legitimate.

    There is fraud analytics reviewing all transactions for suspicious behaviour, this is called modelling.

    Sometimes a company's data can be compromised causing a breach (think Apple or Netflix and the amount of Credit Card information they would have stored in their database and imagine that got hacked). It is a legal requirement for the company that has had the data leak to advise the relevant authorities or governing bodies within 24hrs of them becoming aware. That info is provided to the Financial Institutions (FI's); ie CBA, NAB, ANZ etc...

    Massive penalties are imposed if they're a data breach's that could have been avoided if these companies followed the security recommendations that are made by the FI's
  • Anonymous
    June 14, 2019
    Unknown
    Australia
    Caller: Scam

    Wanted my credit card details. A lot of noise in the back ground, like an Indian call centre. Also said they wanted to come to Australia so they could make a lot of money and be able to bring over all their relatives, including their cousin, who they were going to marry one day.
  • Anonymous
    June 11, 2019
    SMS
    Australia
    Caller: Coles Mastercard Security

    scammers.... we have no account with Coles...
  • Anonymous
    June 7, 2019
    Nuisance call
    Australia
    Same as yesterday- called left no message. Engaged when u called back. Blocked this number yesterday. Still came thru. Wrote a comment yesterday about this number and can’t see it.
  • Anonymous
    June 6, 2019
    Unknown
    Australia
    Caller: Dubious

    Bit confused about this number - I have applied for a QF CC through Point Hacks and Citi was the card issuer like some other users on this thread, however when I called the number back it was engaged. Dubious.
  • Anonymous
    June 6, 2019
    Unknown
    Australia
    called and said they were from BOQ and that my account had been frozen as suspicious overseas transaction had been attempted
  • Anonymous
    April 30, 2019
    Unknown
    Australia
    Not a scam - Legitimate call.

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42 complaints this year

70 total complaints

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