• Citibank customer
    October 8, 2016
    Unknown
    Australia
    It's legitimate. Card security querying an unauthorized overseas transaction.
  • Edi
    January 12, 2016
    Unknown
    Australia
    Said they were from Citibank Credit Card Centre and there was suspicious activity on my wife's credit card. Tried to call them back and message returned "Number is not connected"
  • Anonymous
    September 12, 2018
    Unknown
    Australia
    Most likely a SCAM.

    Received a missed call from this number claiming to be from Citibank regarding a security concern. I tried calling back (which wasn't a smart move) and number was engaged. I then called the actual Citibank number on the back of my card and spoke with customer service who checked my account and said there was no record of me having been contacted earlier by Citibank. He also said security alerts are generally sent by SMS and to never give out personal info to anyone claiming to be Citibank over the phone (common sense but sometimes we get caught up and forget).

    I have a feeling the comments on here claiming that this number is legitimate is left by the scammers themselves.
  • Anonymous
    March 1, 2017
    Unknown
    Australia
    I received a call from this number on both my mobile and landline and a text message on my mobile. I didn't answer either but called Citibank on their public number to enquire. It is a legitimate Citbank number (credit dad fraud section). They called to report three fraudulent transactions on my credit card but I had already seen them and reported them to Citibank who had already tagged them as suspicious. Well done Citibank but it's just sad that we are all so suspicious of any phone calls now.
  • Geoff
    July 6, 2017
    Unknown
    Australia
    Said they were from Citibank Credit card and needed the 3 digit number on back of card. I was busy and said I'd call back to tell them to stop scamming but "number not connected".
  • Anonymous
    August 3, 2018
    Unknown
    Australia
    virgin money because I submitted an CC application
  • Anonymous
    December 4, 2017
    Company
    Australia
    it is a legitimate call from Citibank.
  • Sandy
    October 20, 2017
    Financial services
    Australia
    I got a call from this number. I had applied for a Qantas credit card which Citibank is the issuer of. The caller knew the details I had posted on my application and didn't ask for any personal information. She just wanted to follow up on some information I had provided and I got a text from Qantas 5 minutes afterwards advising my credit card application was successful.
  • cassie
    September 2, 2020
    Financial services
    Australia
    Caller: Coles Mastercard

    I believe this is a legitimate call, Citibank own Coles Mastercard - (They purchased the Coles Credit Card Portfolio from Wesfarmers Finance in 2018). I rang Coles Mastercard a few days ago to make sure they had my correct address as my card is due to expire soon. They have a promotion at the moment where you can roll up to X amount into 60 months of repayments at a lesser interest rate - the lady on the phone pressured me about it so i said to call me back at a later date as i was at work. i assume this is why they are calling (they left a message saying they were from Coles Mastercard.) I rarely answer unknown calls due to scammers but i do believe this is a legitimate number as it is registered as a fixed finance number if you look it up.

    it's great that so many people are suspicious now. If ever in doubt, don't answer or hang up & call the institution back they claimed they were from. all calls are logged.
  • Anonymous
    June 1, 2018
    Scam call
    Australia
    Caller: They claimed Diners card

    I got a call from this number today claiming to be diners club. I’ve never had a diners club card. Scammer.
  • Anonymous
    November 30, 2017
    Unknown
    Australia
    spam
  • melissa christensan
    January 20, 2016
    Unknown
    Australia
    claimed they were from the Bank of QLD. I spent ages trying to connect but no answer. I spent hours checking my accounts and yet all is in order. I am very nervous about their suspect behaviour.
  • Anonymous
    June 30, 2020
    Unknown
    Australia
    Picked up call from this number at 4th attempt. Said to be Citibank and advised internet banking attempted hack. They offered to reset or to call 132484 general number (back of debit card) which I did. I believe it is a valid number for Citi but recommend you hang up and call the contact centre as a precaution
  • Anonymous
    January 18, 2018
    Unknown
    Australia
    Left a voicemail saying they were from Diners card security and called in regards to some suspicious activity on my account. I never had a Diners card in the first place.
  • telemarketers
    December 20, 2016
    Unknown
    Australia
    they call all hours of the night. just had a call at 9pm at night
  • JM
    May 2, 2021
    Unknown
    Australia
    Caller: Don't know

    Recorded message reported of unusual activity on my account & advised me to call Virgin credit card on 1300 771 634. I logged on to virgin cc website & this isn't the number listed for them. Also logged on to my account & there is no unusual activity
  • Craig
    March 26, 2021
    Robocall
    Australia
    Caller: Qantas Cards

    I can understand why people think it may be fraudulent. I did too. The message said it was Qantas card security. The two numbers they gave me to call back on don't come back to Qantas (or any other bank) when Googled. So I rang them using the number on the card and they confirmed it was them and their had been unusual activity.
    Having said the scammers can spoof any number to appear when they call you. So always make contact directly using known safe numbers.
  • Anonymous
    March 8, 2021
    Unknown
    Australia
    It is legitimate... Suncorp use Citibank for their Visa card. If you phone Suncorp and get put through to Credit Card Services, they confirm that they were trying to phone. Perhaps if you phone Citibank directly, they won't know anything about the call as you have a Suncorp credit card not a citibank credit card. I presume that the Suncorp credit cards are handled by a separate section of Citibank.
  • Anonymous
    March 7, 2021
    Unknown
    Australia
    Just had a call from this number - 2pm on a Sunday afternoon (WA). I didn't answer as it's similar to other numbers that were clearly spam. Who the hell calls from a bank on Sundays? I think it's suss; they did not leave a message and if they really want to speak to me they have my email address.
  • Anonymous
    February 23, 2021
    Unknown
    Australia
    its legit. Applied for a quantas credit card and they called, its Citi bank confirming details

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14 complaints this year

90 total complaints

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