• JD
    September 2, 2015
    Unknown
    Australia
    Well I just called energy Aust and they said it is one of their numbers, so either the calls are legit or bad ppl are misusing their work time.
    The scariest one was the lady who got visited at home by someone using this number. Unfortunately I think I accidentally got the guy in trouble, because it was his laughing at saying If you could give me your credit card details that made me uneasy enough to google, and find all this. I feel safer now.
  • nicole
    December 5, 2016
    Unknown
    Australia
    keep getting private numbers which i dont answer...then i got a call from (03) 9422 2400...they let a message just saying "please call us back on 1800 366 611'..they didnt say who they were or give any ref number to refer to when i call back...if its legit at least say who you are..
  • Jess
    July 11, 2012
    Unknown
    Australia
    Same voice message as above. I am being called every day - it's been 2 weeks. I've been calling TruEngery but they're being rude about it and don't care.
    Driving me crazy!!
  • Erika
    August 31, 2011
    Unknown
    Australia
    They sent me a text message claiming to be about an unpaid account from Tru Energy. They quoted my correct Tru Energy account number, but the account isn't unpaid. When I called I just got a recorded message with an Indian accent telling me all operators are busy, etc. It worries me that these scammers clearly have access to personal information.
  • Anonymous
    April 27, 2018
    Unknown
    Australia
    word for word - regarding your energy account please call us back on 1800 336 611 thank you in australian accent. @Mon 23 april 2.12pm. Your energy company do not call you they will send you something in the mail.
  • Aga
    May 4, 2017
    Scam
    Australia
    received a call from (03) 9422 7791. They left a voicemail saying I was changing my account and to contact a 1800 number. I called energy Australia directly via the number on my bill. I didnt change anything, I assume they were trying to get my account information details. avoid.
  • Hannah
    March 29, 2017
    Scam
    Australia
    IGNORE THESE SCAMMERS
    I don't even have an energy bill (I live with my parents) yet they leave a message telling me that my bill is overdue.
    Nice try, sad people. Get a real job.
  • Dave
    April 24, 2015
    Scam
    Australia
    I got a call on my mobile from a Private Number, as is always with Private Numbers I let it go through to voicemail. The voicemail advised that the call was from Energy Australia and was asked to ring 1800 336 611. That number doesn't exist onEnergy Australia's website. They even used Siri to dictate my address. Nice try scammer.
  • David
    April 20, 2012
    SMS
    Australia
    Recently I received a call to my mobile from a Private number with a prerecorded message claiming to be from TRU energy, quoting an address I was not familiar with. I hung up, and moments later a text message with a reference number, and the phone number 1800 336 611. I call TRU energy (using phone number on their website) and they don't recognise the reference number.
  • Phill
    January 25, 2011
    Debt Collector
    Australia
    TruEnergy credit department. Leaves automatic computer generated calls on voice mail, requesting an "Urgent call from the account holder", and when you call back you get diverted to a call centre in India. WARNING - NEVER CALL 1800 OR 13 NUMBERS LEFT ON YOUR PHONE. GO TO VENDOR'S WEBSITE AND USE THE PUBLISHED NUMBER.
  • Robyn
    May 4, 2021
    Scam call
    Australia
    Caller: Scammer

    Same scammer still around .. Energy Australia urgent to return call 1800 33 66 11.. reported to Telstra using the 77 option
  • Anonymous
    November 28, 2020
    Unknown
    Australia
    Just triplecheck before you write these off as a scam. I accidently underpaid a legitimate energy bill and didn't realise I still owed some of it. Due to a family emergency I didn't check mail/email for several days so missed the reminder the energy company sent me. During that time they also followed up with a very similar automated message to call them, but not realising I did owe anything and being cynical about all the scam calls I get, I checked this and other websites and dismissed it a scam call. It wasn't until today I was going back over old paperwork and realised that call had been a real one. So DEFINITELY stay cynical about scam calls, but if the message just may be real always doublecheck directly with your real provider.
  • Anonymous
    September 2, 2019
    Robocall
    Australia
    Caller: Energy Australia

    Concerned that they had my name
  • Anonymous
    February 14, 2019
    Unsolicited call
    Australia
    Twice today (14/2/19) received automated voice calls on our message bank with 'an important message from Energy Australia'. The message sounded like a scam call but I did try calling the number they left - 1800 33 66 11 and my call was answered by auto-voice and a request made in a different voice (also auto) to leave my account number. I then hung up.
  • Anonymous
    October 25, 2018
    Scam call
    Australia
    Caller: Unknown Caller ID

    Received a voice message on the main phone line in my office from an unknown caller ID. The voice message was a robot calling from Energy Australia using my colleagues full name telling us to urgently call 1800 336 611 with no reason why. Highly suspicious and assuming is a scam call.
  • Anonymous
    October 24, 2018
    Unknown
    Australia
    They called me on my work number,which is not known to Energy Australia and asked for my surname and first name. I didn't confirm my name,and then they asked me to call them back on 1800 336 611. I called this number and same voice answered Energy Australia. I hang up and went on google to find out who are these scams.
  • R
    October 8, 2018
    Unknown
    Australia
    NEVER GET INTO A CONVERSATION WITH THEM, AND NEVER PHONE THEM BACK,!!!
    ENERGY WILL "ALWAYS" CONTACT YOU VIA MAIL!!!!!!!!!!!!!!!!!!
  • Anonymous
    September 13, 2018
    Unknown
    Australia
    Another scam but slightly more sophisticated. They call from private number then eventually left a message asking me to call back this number. Sounded official. I called back and a nicely spoken asian(?) voice babbled on about numbers and amounts that I owe. I went as far as confirming my name and D.O.B. (silly me) then I raised my suspicions with the caller. None of it made sense. I explained that my bills are automatically deducted. He babbled on that I needed to set up a deduction and pleaded with me to do it. Finally, I hung up but nearly sucked in.
  • Anonymous
    April 17, 2018
    Unknown
    Australia
    I say to these moron scammers -by all means, keep calling me since I won't ever take yr calls, and your constant and confusing misrepresentation of being from my energy provider just gives me a basis for extending due payments with my real energy provider who may also be trying to contact me. I mean, if the co. getting defrauded won't do anything about it, they are going to have to put up with late payments as I sort out which call is real and which isn't. So thanks to the scammers!! DO NOT TAKE THESE CALLS!
  • Liz
    January 12, 2018
    Scam call
    Australia
    Got multiple calls today from an incomplete number (private number in other words) in which all of I left for voicemail. An automated voice stated the call was from energy Australia and it was an urgent call for me. When they stated my voice, it sounded even more automated. Nice try scammers, if this was legit, I’d be hearing a human voice, even better being and Australian accent and a real non private phone number.

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Spam Report Card
Spam Score
57.50%

2 complaints this year

61 total complaints

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