• Maria
    February 29, 2016
    Unknown
    Australia
    NOT a scam! I also received a Westpac Alert message from this no. this morning and was highly suspicious of it as I've been frauded before so I didn't reply. I then checked net banking and the transaction was identical to that noted on the message.

    Still being suspicious of the unknown no. I called up Westpac directly and they verified that they had put a stop to the suspicious transaction.

    If you receive this message. Do not ignore it. Call Westpac immediately.
  • ATTENTION ALL CONCERNED INDIVIDUALS
    March 22, 2016
    SMS
    Australia
    If you receive anything from a half-arsed text message like the ones being discussed in these posts....DO NOT reply to them ever! Call your banking institution during regular business hours to dismiss any disconcerting alerts or messages. Going online to seek an answer is lazy and will only take you deeper into the rabbit hole, where the would be scammers are waiting for you. This forum is exactly my point!
    Most of the posts in this forum are from the scammers themselves, they know people will reach for Google as their first attempt to understand why they received such an alert. The posts written here are bleedingly obvious they are from the scammers. This is their way of legitimising the alerts and messages sent to your devices, so that people may actually buy into them. If you carry out what the message is saying to do, then you are one step closer to literally putting your financial assets at jeopardy.
    Take my advice, I have worked as a security engineer for 12 years, I've heard it all.
    BE CAUTIOUS. STAY AWAY. THINK SMART.
  • Liz
    January 13, 2016
    Unknown
    Australia
    I received this today and called Westpac and it was in fact a real text. If you ever receive a text that is suspicious, you need to ring the source to confirm.
  • ??????
    September 24, 2016
    Unknown
    Australia
    if it was from westpac why did you call st george
  • Tj
    February 1, 2016
    Unknown
    Australia
    I'm confused how can the same number be linked with both legitimate text from St George, and scam saying from Westpac? it sounds like a scam but in the cases where it's legitimate, it's actually them that tried to withdraw the money and they probably need mobile number to get the code to get it approved. I got this text saying from St George and I won't be responding back. I smell a giant rat
  • Ted Nugent
    April 20, 2017
    SMS
    Australia
    THIS IS A SCAM. DO NOT REPLY TO THE TEXT MESSAGE.

    DO NOT BELIEVE THE PEOPLE ON THIS BOARD SAYING IT IS NOT A SCAM. BECAUSE THEY ARE THE SCAMMERS THEMSELVES.
  • Matt
    June 20, 2016
    Unknown
    Australia
    Received a "Westpac Alert" text message this morning that looked a little suspicious. I called St George immediately and it was all legitimate - my card had been skimmed and was being used at ATMs in western Sydney. Immediately cancelled and sorted out with the St George fraud team. Great service.
  • Jason
    May 30, 2018
    Unknown
    Australia
    Caller: Westpac - 0429 933 739

    I called Westpac back directly on the 132032 customer service number and after passing my verification process was advised that this text message was correct and that I had a block on my card for a transaction that was for $0.00 (Apparently this is what they call a test transaction to see if the card gets cancelled before using it again). The text from this mobile number purporting to be Westpac is legitimate, but I would still suggest calling Westpac on the normal inquiries number if in any doubt, but it most certainly is legitimate.
  • MDP
    August 22, 2017
    SMS
    Australia
    Not a scam. Called Westpac on 1300 651 089 to verify and a transaction was found. Unauthorised. I didn't SMS back, just called Westpac. Would suggest that you call Westpac up if your card has been targeted. I still wouldn't text back as sorting over the phone gives me more assurance, but not a scam.
  • Anonymous
    November 29, 2016
    SMS
    Australia
    This is a notification if your Credit Card has been hacked. Not a scam.
  • Another Kiwi
    January 10, 2016
    Unknown
    Australia
    Scammers pretending to be Westpac. Message received was "Westpac Alert: Transaction blocked on card ending 3460 at 'HEARTH INN #1254511586' for $12.84 at 9:34. If Genuine, reply 'Yes'. If Fraud reply 'No'.

    Don't respond to this. Westpac don't call on mobiles.
  • Lauren
    April 15, 2019
    Other
    Australia
    Caller: Westpac

    I thought it may be a scam too when I got a text from this number re: "block placed on card ending **** for suspicious transaction"
    Called our bank and our credit card had indeed been hacked.
    If you get a text like this and you don't feel comfortable texting "yes" or "no" back (like myself) call your bank just in case!!
  • Belle
    April 12, 2019
    SMS
    Australia
    Caller: SMS from St George

    This is not a scam. I received a text message from St George regarding a potential fraudulent transaction attempted using my card and advising me that my card had been blocked. I confirmed that this transaction had occurred via internet banking and called the bank on the number on their website. St George confirmed that they had sent the text message and temporarily blocked my card as a precaution. They are now issuing me with a new card. If you receive a similar message from St George I would recommend calling them as soon as you can to follow up.
  • Member of the public
    March 27, 2019
    SMS
    Australia
    Caller: Westpac

    This isn’t a scam. It is 100% legitimate text message from Westpac. If you have concerns, look up Westpac’s contact number and call to confirm!
  • Anonymous
    March 19, 2019
    Scam call
    Australia
    yea i called westpac just in case and they said exactly the same.
  • Anonymous
    March 14, 2019
    Financial services
    Australia
    Caller: The Bank: Westpac/St George/Bank SA

    Someone attempted to use my card in the US. After looking here and at another site - because yeah, it looked dodgy - I called the bank via a number that I know to be correct. My Visa card number had been stolen and was attempting to be used at Walmart.com. The bank blocked that and any further transactions from that Visa card number. I will receive a new card next week.

    Note that if it was "skimmed", then the bank refuses to accept that and is attempting to claim that it is my fault for using dodgy websites online - something I do not do. And I have not made any online purchases for a year.
  • John
    March 7, 2019
    Company
    Australia
    Caller: Westpac Notification

    This was a notification to confirm a transaction I had just completed for software on a secure site. It identified the vendor, the amount and card by the last 4 digits. I no action required by me if genuine. If it had been fraud I had to reply "Fraud" nothing else.
  • Anonymous
    February 23, 2019
    Unknown
    Australia
    Caller: Bank

    It’s not a scam. The bank texted that blocked my card after someone tried to use the number in another state. I checked my account online before taking the call. They didn’t ask for any personal details just told me they’d send a new card in 5-7 days.
  • Anonymous
    February 12, 2019
    Unknown
    Australia
    checked with my bank, legitimate # block lifted. Always check with your bank.
  • Anonymous
    January 7, 2019
    Company
    Australia
    Caller: Westpac

    Not a scam, sms from Westpac, called them on their main line to confirm. Had to cancel my card but I didn't lose any money because they flagged it immediately

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7 complaints this year

24 total complaints

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