• Maria
    February 29, 2016
    Unknown
    Australia
    NOT a scam! I also received a Westpac Alert message from this no. this morning and was highly suspicious of it as I've been frauded before so I didn't reply. I then checked net banking and the transaction was identical to that noted on the message.

    Still being suspicious of the unknown no. I called up Westpac directly and they verified that they had put a stop to the suspicious transaction.

    If you receive this message. Do not ignore it. Call Westpac immediately.
  • ATTENTION ALL CONCERNED INDIVIDUALS
    March 22, 2016
    SMS
    Australia
    If you receive anything from a half-arsed text message like the ones being discussed in these posts....DO NOT reply to them ever! Call your banking institution during regular business hours to dismiss any disconcerting alerts or messages. Going online to seek an answer is lazy and will only take you deeper into the rabbit hole, where the would be scammers are waiting for you. This forum is exactly my point!
    Most of the posts in this forum are from the scammers themselves, they know people will reach for Google as their first attempt to understand why they received such an alert. The posts written here are bleedingly obvious they are from the scammers. This is their way of legitimising the alerts and messages sent to your devices, so that people may actually buy into them. If you carry out what the message is saying to do, then you are one step closer to literally putting your financial assets at jeopardy.
    Take my advice, I have worked as a security engineer for 12 years, I've heard it all.
    BE CAUTIOUS. STAY AWAY. THINK SMART.
  • ??????
    September 24, 2016
    Unknown
    Australia
    if it was from westpac why did you call st george
  • Liz
    January 13, 2016
    Unknown
    Australia
    I received this today and called Westpac and it was in fact a real text. If you ever receive a text that is suspicious, you need to ring the source to confirm.
  • Ted Nugent
    April 20, 2017
    SMS
    Australia
    THIS IS A SCAM. DO NOT REPLY TO THE TEXT MESSAGE.

    DO NOT BELIEVE THE PEOPLE ON THIS BOARD SAYING IT IS NOT A SCAM. BECAUSE THEY ARE THE SCAMMERS THEMSELVES.
  • Anonymous
    October 11, 2020
    Other
    Australia
    It's an 04 number and not exactly a nice-looking one at that, so I too thought it must've been a scam, but when I checked my account, the transaction was genuinely there, just as the message made out.

    My suggestion is, sign into your St. George or Westpac account and check if there's any fraudulent transaction. If there is, call your bank DIRECTLY through the number on the bank's obviously official website (e.g. 13 33 30 for St. George).

    There is a small but existant chance that this is a scammer. If you shop online, you've probably given plenty of people your debit card information and your phone number. Any of these people can fraudulently charge you and then SMS you this message. After you reply to the initial message, they call you within the next hour. I wouldn't pick this call up. If it's a scam, they could call St. George's fraud line and route it through to you, listening in to you as you verify your account information. You could leave that call thinking you've just fixed the whole problem, but a week later you could be a victim of identity theft.

    TL;DR: Check your bank account, you've probably got a fraud transaction. If you do, call your bank through their normal customer support number. Don't contact this number.
  • Tj
    February 1, 2016
    Unknown
    Australia
    I'm confused how can the same number be linked with both legitimate text from St George, and scam saying from Westpac? it sounds like a scam but in the cases where it's legitimate, it's actually them that tried to withdraw the money and they probably need mobile number to get the code to get it approved. I got this text saying from St George and I won't be responding back. I smell a giant rat
  • Anonymous
    May 22, 2020
    Scam call
    Australia
    SCAM. I got this and I don't bank with Westpac.
  • Jason
    May 30, 2018
    Unknown
    Australia
    Caller: Westpac - 0429 933 739

    I called Westpac back directly on the 132032 customer service number and after passing my verification process was advised that this text message was correct and that I had a block on my card for a transaction that was for $0.00 (Apparently this is what they call a test transaction to see if the card gets cancelled before using it again). The text from this mobile number purporting to be Westpac is legitimate, but I would still suggest calling Westpac on the normal inquiries number if in any doubt, but it most certainly is legitimate.
  • Anonymous
    November 29, 2016
    SMS
    Australia
    This is a notification if your Credit Card has been hacked. Not a scam.
  • Matt
    June 20, 2016
    Unknown
    Australia
    Received a "Westpac Alert" text message this morning that looked a little suspicious. I called St George immediately and it was all legitimate - my card had been skimmed and was being used at ATMs in western Sydney. Immediately cancelled and sorted out with the St George fraud team. Great service.
  • Another Kiwi
    January 10, 2016
    Unknown
    Australia
    Scammers pretending to be Westpac. Message received was "Westpac Alert: Transaction blocked on card ending 3460 at 'HEARTH INN #1254511586' for $12.84 at 9:34. If Genuine, reply 'Yes'. If Fraud reply 'No'.

    Don't respond to this. Westpac don't call on mobiles.
  • Anonymous
    December 26, 2021
    Other
    Australia
    SCAM TEXT ON Boxing Day. They want you to reply - DONT. I will call westpac when they open again.
  • Anonymous
    June 25, 2020
    Unknown
    Australia
    Caller: St George

    Got the text msg about a card that hasn’t been used in about 5 months, replied “no”, instant reply stated that a fraud investigator will contact me in the next 60 minutes, I purposely didn’t answer the call when the did ring and was left a voice mail where they stated they were from st george, my full name and asked me to contact them on the number on the back of my card.
    There was fraudulent transactions, card has been cancelled.
    Don’t give out personal info on inbound calls, always ring the bank.
  • Luke
    March 11, 2020
    Scam call
    Australia
    It's fraudulent. They send through a fake transaction on your internet banking to make the text look genuine.
    Westpac (the real one) may call you and tell you there's been suspicious activity and ask if you want to reverse the transaction, they'll then send you a new card.

    If in doubt, call westpac through the number found on their website or go into a branch.

    THIS NUMBER IS FRAUDULENT.
  • JR
    December 24, 2019
    Other
    Australia
    Caller: St George

    I called St George to check if this alert was legit and they told me their fraud squad issues the alerts. Westpac group controls a few different banks which is why the same number is contacting customers of St George, Westpac etc. It's not a scam.
  • MDP
    August 22, 2017
    SMS
    Australia
    Not a scam. Called Westpac on 1300 651 089 to verify and a transaction was found. Unauthorised. I didn't SMS back, just called Westpac. Would suggest that you call Westpac up if your card has been targeted. I still wouldn't text back as sorting over the phone gives me more assurance, but not a scam.
  • Anonymous
    January 21, 2022
    SMS
    Australia
    It is legit. Got a text from St George to say that there was fraudulent transactions on my card. Upon checking my account, yes there was.
  • Chris
    January 20, 2022
    Company
    Australia
    Caller: Westpac

    NOT as scam. Westpac and St George are the same bank as Westpac owns St George. I had a string of messages from this number just politely informing me about genuine transactions and that no reply was needed if I was the one who made them. But then one came up that I definitely didn’t make, and the Westpac fraud team intercepted it. I logged into my online banking and my credit card was wiped out by these fraudulent payments.

    If you get this message and you are still unsure, at least log into your internet banking and check. Chances are that the transaction mentioned in the SMS will be on your list of pending transactions, and your available balance will be much lower.
  • David
    January 12, 2022
    Service
    Australia
    Caller: Bank Fraud department

    Texts from this number are from a anti-fraud company that works for many credit card companies. I tested this by texting some gibberish to the number, I received a reply that said "Unfortunately we are unable to process your request, please contact us by using the number on the back of your card" I then texted "no" and received a reply "thank you for your response a block has been placed on your card a fraud officer will contact you by telephone within the next 60 Minutes". If you do not trust this you should block your credit cards on your banking app and contact you bank asap.

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