Comments on (03) 9279 4000

100.00%
Spam Score
15 complaints this year, 26 total complaints

15 complaints this year, 26 total complaints

Comments on (03) 9279 4000


Jenny

Posted on April 15, 2014
Caller type: Unknown
Location: Australia
This is Aust Post. Most likely follow up service customer from a complaint made.
108 found this comment helpful
108

Dee

Posted on September 2, 2015
Caller type: Unknown
Location: Australia
Australia Post SUCKS
53 found this comment helpful
53

Anonymous

Posted on January 27, 2021
Caller type: Unknown
Location: Australia
Caller: Australia POST

Unfortunately I missed this call by a second (I live in Sydney and this is a Melbourne number doesn't help when I get soooo many scam calls). Of course if you call back you get the option to call the 1300 number and be mocked by the robot automation.... Reason for your call? I'm sorry I cant help with that and so on until you simply give up....
The only reason I got the call in the first place was because the delivery guy from Aust post tried to deliver the parcel - not by actually knocking on the door - then marking it as delivered without leaving any card or anything - just the email saying your parcel has been "delivered"... Then the parcel went to not so local post office- one far out of the way and of course the parcel was a tv so it won't fit in the car I have. Fixing this kind of problem that should never have been a problem in the first place... Priceless. Last time I ever buy anything from Australia post.
19 found this comment helpful
19

Cr

Posted on May 6, 2015
Caller type: Unknown
Location: Australia
Just got 2 calls from Australian post. They hanged up before i could even pick up the call. Funny enough that was one of my complaints with them is that no one ever leaves a voice messages
19 found this comment helpful
19

Julie_T

Posted on July 17, 2018
Caller type: Unknown
Location: Australia
I scratch my head over follow up call from Australia Post received today 16/07/2018! I really can't remember which complaint they would be following up because I find dealing with them is an ongoing issue and have made quite a few complaints this year alone. I would however love to know why my local Post Office is still in operation after so many bad experiences.
15 found this comment helpful
15

Anonymous

Posted on December 22, 2022
Caller type: Unknown
Location: Australia
Caller: Australia Post

Australia Post calling me (despite me choosing email contact only option) to tell me that my parcels, which were stolen from the front of my house because the driver left them in plain sight, full view of the footpath and the road (not what any reasonable person would deem a 'Safe place'), are not their responsibility and they are not liable and that I should contact the sellers to have the parcels replaced by the sellers. Why the sellers have to be responsible for Australia Post's failure is beyond me.
11 found this comment helpful
11

AZ

Posted on January 27, 2023
Caller type: Survey
Location: Australia
Caller: Australia Post

Not sure why people are angry that Australia Post is calling you to sort out your complaints. I answered and received fantastic customer service. Yes, I had requested they email me but they call if they feel it's urgent enough. 100% legit call and my complaint was resolved.
7 found this comment helpful
7

Crystal Catt

Posted on January 18, 2016
Caller type: Unknown
Location: Australia
Legit call from Australia post after making a complaint .
6 found this comment helpful
6

Lisa

Posted on October 12, 2021
Caller type: Service
Location: Australia
Caller: Australia Post

Returned a missed call re: complaint of missing parcell from weeks ago. Recording said we have just tried to call you re: complaint then redirects me to the usual endless circle of trying to then find the person who called me to address the issue. What a mess. You're customer service is a joke Australia Post in every aspect of every department of your business.
3 found this comment helpful
3

Anonymous

Posted on December 7, 2017
Caller type: Unknown
Location: Australia
Aus Post complaint follow up.
2 found this comment helpful
2

I Called Back Again & Again

Posted on February 22, 2016
Caller type: Event Reminder
Location: Australia
I called back this number TWELVE times. I'm so forgetful lately. God I'm a d*ckhead.
2 found this comment helpful
2

Anonymous

Posted on January 19, 2024
Caller type: Company
Location: Australia
Caller: Australia Post

Agent hung up as I answered on the first ring, clearly don't like having to talk to customers about their complaints and an easy way to mark down as an attempt to contact the customer
1 found this comment helpful
1

Anonymous

Posted on December 12, 2023
Caller type: Unknown
Location: Australia
Caller: Assuming AustPost

Based on all the comments here I assume it’s Australia Post about a complaint I made. Except, I answered and no one spoke. I repeated hello a few times over about 20 seconds and nothing, so I hung up
1 found this comment helpful
1

Anonymous

Posted on March 30, 2023
Caller type: Unknown
Location: Australia
I had the same issued. After going through repeated email enquiries with AP they admitted that they delivered my parcel to the wrong address and would try an get it back! Next email from someone else said I should just contact the seller as AP deemed it lost! Such crap service. I'm taking the issue to the next level as this just isn't good enough
1 found this comment helpful
1

Anonymous

Posted on February 16, 2023
Caller type: Call centre
Location: Australia
Caller: Australia Post

Call from Australia Post contact centre - Investigations team for missing parcel. Refunded me my postage fees.
1 found this comment helpful
1

Australia Post

Posted on March 22, 2018
Caller type: Unknown
Location: Australia
I called back number (03) 9279 4000 reached IVR for Australia Post
1 found this comment helpful
1

Fred

Posted on July 3, 2014
Caller type: Unknown
Location: Australia
I just got a call from this number...Same same, rang twice and hang up...

Aust Post are looking for people to sack... Here we have a person being paid a wage to call and talk to Aust Post customers. The only record of them doing their job will be call registers of out going calls. So they dial your number and hang up, the call is recorded and they get paid.

I for one am off now to Aust Post web site to complain and if we all do that, we just might get this person sacked.
1 found this comment helpful
1

Anonymous

Posted on June 27, 2024
Caller type: Service
Location: Australia
Caller: Australia Post

Australia Post responding to a complaint I made.
As is the way of the times, I didn't recognize the number, so I didn't answer.
They did leave a message saying that they would follow up via email instead. Caller in this case was concise and polite - I'm ok with that.
0 found this comment helpful
0

Anonymous

Posted on June 13, 2024
Caller type: Unknown
Location: Australia
Genuine call from Australia Post
0 found this comment helpful
0

Anonymous

Posted on May 24, 2024
Caller type: Unknown
Location: Australia
Caller: AusPost

They called me, and after 3 rings they hung up. I had no hope of getting to the phone in such a short timeframe.

Fortunately, they also emailed me so at least I knew who the unknown caller was.
0 found this comment helpful
0

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