Comments on (03) 9279 4000

100.00%
Spam Score
15 complaints this year, 23 total complaints

15 complaints this year, 23 total complaints

Comments on (03) 9279 4000


Neil

Posted on February 3, 2023
Caller type: Unknown
Location: Australia
Caller: Aust Post

I know what you mean; just had exactly the same thing.
0 found this comment helpful
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Anonymous

Posted on February 1, 2023
Caller type: Unknown
Location: Australia
what a bunch of cock heads.. they call you then you ring them back and the phone isnt manned.. GREAT WORK AUSTRALIA POST
0 found this comment helpful
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Anonymous

Posted on January 31, 2023
Caller type: Service
Location: Australia
Caller: Australia Post Complaint Services

I had sent in an email complaint to Australia Post one day ago. Their Call Services responded to my concerns
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Anonymous

Posted on November 14, 2022
Caller type: Unknown
Location: Australia
Caller: Australia Post (well that’s who THEY said they were)

About missing parcel didn’t get far with them, they wanted to know what shape of bottle/utensil that was missing and what sort of lid it had etc etc, don’t know how that helps to find it Der!!!!!!!!!!!
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Anonymous

Posted on November 8, 2022
Caller type: Company
Location: Australia
Caller: StarTrack

Legitimate return call that I requested from StarTrack relating to business enquiry.
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Alice

Posted on November 8, 2022
Caller type: Unknown
Location: United States
Caller: AusPost

Harassment calls, hangs up after 2 rings, following up complaint form.

I explicitly flagged as email only but of course they rang, and rang, and rang.

My mail kept being dropped of at train depot despite door to door delivery. Why the frick do we pay for it? How as a disabled client am I expected to drive an hour to and another back, for the collection point? 7th time.
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Great Uncle Bulgaria

Posted on November 2, 2022
Caller type: Unknown
Location: Australia
This may be Australia Post support. Not sure but it's a maybe......
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StephenF

Posted on November 1, 2022
Caller type: Company
Location: Australia
Caller: Aust Post Complaints - apparently

We're told to not answer unknown numbers. I don't answer the call
On this occasion it was Sobiya S from AustPost
Probably about WHY my parcel travelled from Sydney to Brisbane to Cairns to Brisbane and then to me 63K west of Brisbane.
They will follow up by email says I have received the package now. Case Closed. NO! WHY did it take a tour of Qld ????
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Anonymous

Posted on October 27, 2022
Caller type: Unknown
Location: Australia
Australia Post Complaints - Why is this seen as an unknown number? We are told to not answer unknown numbers so why don't they ID themselves, defies any logic. Needs fixing
0 found this comment helpful
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Anonymous

Posted on October 7, 2022
Caller type: Unknown
Location: Australia
Caller: ,supposed to be aust post

the number said Melbourne,caller said she was in brisbane,calling me re an enquiry online,ive enquired online before and no one has ever rung me back,i was worried was a scam caller
0 found this comment helpful
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Anonymous

Posted on September 14, 2022
Caller type: Company
Location: Australia
Caller: AUSTRALIA POST

Called me regarding a complaint while I was on the phone to them
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Melanie

Posted on September 7, 2022
Caller type: Other
Location: Australia
Caller: Australia Post

They were calling about an enquiry I made online about missing item, unfortunately I could not answer in time & Vanessa left a message to advise she will send an email to answer my question. Now I have to await the email.
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Anonymous

Posted on July 29, 2022
Caller type: Unknown
Location: Australia
Caller: Australia Post

Calls only shortly before close of business, and hangs up after two rings. Sounds like australia post to me! They've left me a couple of voicemails regarding a complaint I've filed recently regarding a parcel being close to fifty days overdue.
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Anonymous

Posted on June 9, 2022
Caller type: Other
Location: Australia
Caller: Why Incompetent staff

Because after raised Jan 2022 when you complain to Austpost they have on form if you wish to have them call you or email.

But they ignore request to email, and telephone you instead. Then claim made contact. Shocking.
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GloriaC

Posted on June 3, 2022
Caller type: Unknown
Location: Australia
Caller: Aust post

Follow up call to help and support claim lodged
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Anonymous

Posted on May 6, 2022
Caller type: Unknown
Location: Australia
Caller: aust post

been chasing them for a letter sent 8 weeks ago, has tracking but they said they had lost it
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Ray Dicker

Posted on May 4, 2022
Caller type: Other
Location: Australia
Caller: Hidden name unknown public master from Aust Post

At 4.46pm Thursday 28th April I lodged a letter at the Parafield Gardens Post Office to be sent to my brother in Elsternwick, Melbourne.

As nothing appeared to be happening according to the Aust Post website tracking section then on Sunday 1st May I enquired using the Aust Post site over the internet.

Nothing happened in any way.

At 12.49pm on the 3rd May Aust Post site electronically stamped that I had enquired again because the Aust Post web site records that the letter has been received at Parafield Gardens Post Office and nothing has happened since then. from the web site -

Received by our network
PARAFIELD GARDENS SA
Thu 28 Apr, 4.46pm

Again no response from Aust Post and nothing happening. I printed and signed another letter to go to my brother. I took the letter to the Parafield Gardens Post Office about 4.46 pm on Tuesday 3rd May 2022 and paid for ordinary postage to my brother and verbally advised a young man behind the counter that the Aust Post website showed the other letter as still being at that Post Office. He talked about being "missed", apparently just not electronically recorded.

At 11.16am on the 29th April I had left a note on the website that the people at Parafield Gardens are good people who try to serve in a good way. (I mentioned that they are much better than some previous Aust Post people who tried to burn the shopping centre down.)

At 10.10am this morning a corrupt text SMS advised about "following up your enquiry sent through" but AGAIN this is nothing to do with where the original letter is and if it is still at the Parafield Gardens Post Office. This "follow...up" of my complimentary words about the people shows what Aust Post and other organisations are like - loudly trumpeting about anything possibly good and an amazing silence about problems.

A phone call like this is also notable in being able to have different words claimed to have been said by the "authority" which is what happened to me in my previous employment - what was verbally said in meetings and sometimes over the phone amazingly (!) was different to the later written words claimed to have been said.

This has been a waste of time that I no longer have in my life. I will not constantly ring their number that the staff appear to be so time controlled about.

Ray d*cker.
0 found this comment helpful
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Barry

Posted on April 26, 2022
Caller type: Service
Location: Australia
Caller: Auspost

Follow up call from Auspost due to a service enquiry.
0 found this comment helpful
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Anonymous

Posted on February 18, 2022
Caller type: Unknown
Location: Australia
Caller: 039279400

I answered the call and call was immediately ended. Purpose of it ? Who knows.
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Anonymous

Posted on February 9, 2022
Caller type: Unknown
Location: Australia
Caller: Australia Post

I only know it's Australia Post because of Reverse Australia-because they hung up on me!!!!! I have two missing Australian postage items from January with tracking, that have disappeared from the earth and they told me to wait until the end of February to see if they can find them.
They are useless and have no integrity. They didn't even speak to me but hung up on me-but they will put a note on their system to say they have called me so the next person thinks it has been dealt with so they can delay and defer. A common practice for them.
0 found this comment helpful
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