• Anonymous
    September 2, 2019
    Unknown
    Australia
    They know my name and keep asking me to confirm my address and other details to confirm my energy bill. I dont want to give any details and they keep saying they just need 2 min to discuss my bill but wont tell me what exactly it is without me confirming my personal information. I checked my AGL account, i dont owe anything..... wth
  • Anonymous
    October 4, 2019
    Unsolicited call
    Australia
    i checked with AGL (using their chat function) and they confiormed that this is NOT their number. Thus this is a SCAM!
  • AGL Energy
    May 28, 2019
    Company
    Australia
    I called back the number (03) 8613 9353 and reached vm that said I reached AGL Energy
  • Anonymous
    July 16, 2019
    Company
    Australia
    Caller: AGL

    it was AGL. I just don't know why they don't leave you a voice mail saying they called. It's so annoying.
  • Anonymous
    September 11, 2020
    Unknown
    Australia
    Caller: Apparently agl

    Persistent calls from this number without voicemails being left - annoying at best. Concurrently SMS’s from agl telling me by Bill is overdue - first ever overdue bill as I’m in Melbourne in the middle of the stage 4 pandemic restrictions and these Toe Jams persist in harassing me even though I’ve authorised them to do the payment again (their computer isn’t capable apparently of processing that request - advises via sms. Ffs).

    Time to switch providers.
  • Alex
    December 4, 2019
    Debt collector
    Australia
    Caller: AGL

    Chasing overdue bills, even if you have paid or you have payment plans.
    The moment a bill is past due it seems to go to a debt collection team, sometimes outsourced.
    They have many different but similar numbers sometimes auto-dialing from outside Australia so the number or caller seems like a scam.

    I have had a bill go a few days overdue, then I paid it, but then had their debt collection people calling be 3 times a day for about a week and a half. Was told "Sorry, sometimes there are delays in our records being updated from AGL's.."
    Which is why it seems that they outsource some of this...
  • Anonymous
    October 14, 2019
    Unknown
    Australia
    Caller: Agl

    Rang back. Really rude AGL agent.

    Couldn’t be bothered confirming details or getting into call after how rude the were
  • Anonymous
    August 7, 2019
    Unknown
    Australia
    AGL Chasing money lol
  • Anonymous
    September 22, 2020
    Scam call
    Australia
    Caller: Claimed to be AGL

    Rude woman claimed to be from AGL. Rudely demanded details, I refused,. Said she'd send email to my registered email address, which is pointless as scammers often know this and the name of the intended victim. Very dodgy email arrived with no content except adodgy attached file. She was argumentative and rude. I'm tired of these idiots and their harrassing calls. Not the first time.
  • Chilling out ☮️
    March 16, 2020
    Unknown
    Australia
    Caller: Unknown person , ready to give me there employees number

    Keep getting these calls love playing with them , try it as a form of de-stressing, have made up names ready and see how correct their information about you is 😝 🤣
  • Anonymous
    June 7, 2019
    Company
    Australia
    Caller: ALG Energy

    ALG Energy wanting the account paid
  • Mart
    February 27, 2020
    Call centre
    Australia
    Aggressive Filipino call centre chasing up 2 day overdue AGL account . Why doesn’t AGL not send follow up overdue email ? Time to switch suppliers that can communicate better.
  • Sparkie
    January 8, 2020
    Scam call
    Australia
    It's a scam...
    These scammers know that alot of people go away on the xmas/new year holidays and that's also when gas and electrical bills are issued, meaning that by the time people come back home, there's unpaid bills sitting there waiting for them.
    Scammers take this opportunity to call people to gather personal details and/or harass them for money due to the high percentage of people who would genuinely be running late on their bills.
    The actual utility companies know that people will be late with their bills on the new year, they aren't going to ring millions of customers who are a week or two late on their bills...
  • Anonymous
    June 27, 2019
    Call centre
    Australia
    my phone rings, i answer it , and they dont reply straight away, sounds like they are calling from an o/s call centra. I said my name 2 times, then i put my phone down and i heard " if you dont speak now i will end the call... by the time i picked the phone up, they hung up. quite annoying.
  • Anonymous
    May 17, 2021
    Unknown
    Australia
    Indian scammers
  • Anonymous
    May 6, 2021
    Unknown
    Australia
    Said it was Telstra, “you’re internet connection will be disconnected.”
    We’re not with Telstra... but we are with AGL .... I’m over these calls!!
  • Anonymous
    May 3, 2021
    Unknown
    Australia
    SCAM!!!! ......this is NOT AGL
  • Anonymous
    April 13, 2021
    Unknown
    Australia
    Caller: Saying they were AGL

    Rang this number back and I was told it was AGL, I told her my name and started questioning her and she said they rang to say that my account was good...
    SCAM!
  • Anonymous
    April 9, 2021
    Unknown
    Australia
    Caller: AGL

    Gave them my email address and they sent a copy of my electricity bill, looks identical to the one received via post. I offered to pay through BPAY but they insist on me making the payment using my credit card. Decided not to proceed.
  • Anonymous
    April 8, 2021
    Unknown
    Australia
    I called them back, and the dude on the are there ended the call sounded as shifty as anything!

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41 complaints this year

62 total complaints

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