• Anonymous
    April 12, 2018
    Call centre
    Australia
    Cancelled my insurance with them and they just keep sms and calling me. I've blocked their number.
  • Anonymous
    July 31, 2018
    Unknown
    Australia
    Caller: Bupa

    When I answered they were silent, then hung up. I called back the number and it was Bupa customer care (hold) line. I hung up.

    I have recently changed to Medibank who are dealing with the transfer on my behalf. Bupa have since been sending me text messages trying to get me to call them to explain my cancellation. Recently, without any interaction or consent from me, they emailed me a bill for a "new" premium policy to be paid quarterly, and due in two weeks, and threatened that my coverage would stop if I didn't pay. Strange given that I've already transferred to Medibank! I thought this was highly unethical and I reported it to the Government Ombudsman who is following up the issue.
  • Anonymous
    April 12, 2018
    Unknown
    Australia
    The caller is BUPA customer care
  • Anonymous
    April 17, 2018
    Unknown
    Australia
    I also cancelled my insurance with these rip-off merchants. They keep stalking me.
  • Anonymous
    April 10, 2018
    Nuisance call
    Australia
    Keeps calling and does not leave a message on the answering machine
  • Anonymous
    March 15, 2019
    Unknown
    Australia
    Caller: Bupa

    They simply will not take no for an answer it's almost telephone stalking
  • Anonymous
    February 8, 2019
    Unknown
    Australia
    Caller: Bupa - apparently

    Keeps calling - leaves no message.
    I've cancelled my policy with them and it seems this is now reason to stalk me.
    I've not had as many emails for phone calls from them in the entire 10 years I've been with them. Only to tell me my policy was going up in cost or decreasing in services.
  • David
    January 26, 2019
    Company
    Australia
    Caller: Believed to be Bupa

    On 14 January 2019, I transferred my health insurance to another company having been a member of Bupa (and previously MBF) since 1987.

    Since this date, I have now received one phone call after another with no messages left on any of them. I have also received separate sms messages urging me to contact them to 'discuss' my account.

    I am advised by my new health insurance company that when I joined them they would automatically port my membership across, and cancel my Bupa membership. There was nothing more I needed to do. I was warned that Bupa my try contact me and retain my membership.

    Having basically never heart from Bupa over the past 30 years, it's strange that they are now interested in my membership. Too little, too late.

    I love caller number display and messagebank.

    If a company cannot be bothered to leave a message, don't expect me to answer or call back. Bye Bye Bupa.
  • gela2737
    September 3, 2018
    Unknown
    Australia
    Caller: claimed to be bupa

    called me (after initially texting) to discuss my recent "cancellation" of bupa cover, except i hadn't cancelled anything. they asked for personal info to confirm my id, i refused and said i would contact bupa to follow up and they gave me a 1800 number which was different to the 1800 number on the bupa website which i used. i was informed that no traffic had occurred on my account, no one from bupa had contacted me and i should block the number. they are still calling every second day. very weird and totally suspect. then again, bupa? scammers? what's the diff?
  • D
    August 14, 2018
    Unknown
    Australia
    Caller: Presuming BUPA

    If this is Bupa, why on earth would they not leave a voicemail? I refuse to believe it's important if they don't do this.
  • Anonymous
    September 5, 2019
    Unknown
    Australia
    Caller: Presumably BUPA

    Payment was cancelled yesterday - first call off them ever, today. No message, nothing.
  • Anonymous
    July 16, 2019
    Unknown
    Australia
    Caller: Bupa Customer Care, I believe

    Recently switched insur provider. Keep getting calls &/or txt. I monitor calls & pickup only if I kno it's legit. My Msg Bank very directly tells any caller to leave msg or very likely I will not ring back. Going to block now - every tiny bit of time wasted check'g Caller id adds up.
  • Anonymous
    July 15, 2019
    Unknown
    Australia
    Interesting - I'm having the same thing this week. I will report too.
  • Anonymous
    July 9, 2019
    Unknown
    Australia
    Caller: BUPA

    recieved text messages and phonecalls after i changed my health insurance, the cost of their insurance is so high with such little cover
  • Anonymous
    June 11, 2019
    Unknown
    Australia
    Caller: bupa

    cancelled bupa
  • Anonymous
    June 10, 2019
    Unknown
    Australia
    Caller: BUPA

    Recently changed my private insurance.
  • Chazley
    June 7, 2019
    Telemarketer
    Australia
    Caller: BUPA

    I changed over to them then realised that the amount they wanted me to pay fortnightly was close to what I am currently contributing monthly. I cancelled it straight away and spoke to my regular insurer who resumed my policy. Now its emails and calls from BUPA to discuss the cancellation despite the fact I have a copy of the termination notice.. Please just refund my money and source your market share elsewhere. No means no.-stop wasting everyones time and looking like annoying marketers who everyone will simply block Just my humble......
  • Donna
    June 3, 2019
    Company
    Australia
    Caller: Bupa

    I got exactly the same thing!! I am in the process of changing over to Suncorp and now the calls are happening and then the emails with premiums due for the next quarter.... Never had so much attention from them - until you leave. :)
  • Anonymous
    February 25, 2019
    Unknown
    Australia
    Caller: BUPA

    Same story as everyone else - transferred to a different health fund who handled the transfer for me. BUPA now calls me every single day (including Saturday and Sunday!!) I have blocked the number but I still get notifications that I have missed a call from them even if it doesn't ring.
  • Anonymous
    February 11, 2019
    Unknown
    Australia
    Caller: Assume its Bupa

    I to have cancelled my health insurance with Bupa as I wanted to go to a members only policy where my money stays in Australia within the company and doesn,t pay for some executives next meal. The provider I have gone with did all the cancelling for me and told me I wound'nt have to do anything but that Bupa would probably try and call and text to get me back on the phone.
    I am getting about two phone calls a day, they don't leave a message.
    Blocking number now.

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8 complaints this year

29 total complaints

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