• Anonymous
    July 31, 2018
    Unknown
    Australia
    Caller: Bupa

    When I answered they were silent, then hung up. I called back the number and it was Bupa customer care (hold) line. I hung up.

    I have recently changed to Medibank who are dealing with the transfer on my behalf. Bupa have since been sending me text messages trying to get me to call them to explain my cancellation. Recently, without any interaction or consent from me, they emailed me a bill for a "new" premium policy to be paid quarterly, and due in two weeks, and threatened that my coverage would stop if I didn't pay. Strange given that I've already transferred to Medibank! I thought this was highly unethical and I reported it to the Government Ombudsman who is following up the issue.
  • Anonymous
    April 12, 2018
    Call centre
    Australia
    Cancelled my insurance with them and they just keep sms and calling me. I've blocked their number.
  • Anonymous
    April 12, 2018
    Unknown
    Australia
    The caller is BUPA customer care
  • David
    January 26, 2019
    Company
    Australia
    Caller: Believed to be Bupa

    On 14 January 2019, I transferred my health insurance to another company having been a member of Bupa (and previously MBF) since 1987.

    Since this date, I have now received one phone call after another with no messages left on any of them. I have also received separate sms messages urging me to contact them to 'discuss' my account.

    I am advised by my new health insurance company that when I joined them they would automatically port my membership across, and cancel my Bupa membership. There was nothing more I needed to do. I was warned that Bupa my try contact me and retain my membership.

    Having basically never heart from Bupa over the past 30 years, it's strange that they are now interested in my membership. Too little, too late.

    I love caller number display and messagebank.

    If a company cannot be bothered to leave a message, don't expect me to answer or call back. Bye Bye Bupa.
  • Anonymous
    April 17, 2018
    Unknown
    Australia
    I also cancelled my insurance with these rip-off merchants. They keep stalking me.
  • Ash
    March 25, 2021
    Unsolicited call
    Australia
    Caller: Bupa

    When I answered they were silent, then put me on hold music. after reading the comments here its safe to say its Bupa give i recently changed from them to another provider. I hung up.

    I have recently changed to HCF who are dealing with the transfer on my behalf. Bupa have since been sending me text messages trying to get me to call them to explain my cancellation. Recently, without any interaction or consent from me, they emailed me a bill for a "new" premium policy to be paid quarterly, and due in two weeks, and threatened that my coverage would stop if I didn't pay. Strange given that I've already transferred to HCF! I mean the audacity of them trying to sign me up for another policy without my consent and given i have already moved on to a new provider.

    I thought this was highly unethical and I'll be reporting them to the ombudsman.
  • gela2737
    September 3, 2018
    Unknown
    Australia
    Caller: claimed to be bupa

    called me (after initially texting) to discuss my recent "cancellation" of bupa cover, except i hadn't cancelled anything. they asked for personal info to confirm my id, i refused and said i would contact bupa to follow up and they gave me a 1800 number which was different to the 1800 number on the bupa website which i used. i was informed that no traffic had occurred on my account, no one from bupa had contacted me and i should block the number. they are still calling every second day. very weird and totally suspect. then again, bupa? scammers? what's the diff?
  • Anonymous
    April 10, 2018
    Nuisance call
    Australia
    Keeps calling and does not leave a message on the answering machine
  • Anonymous
    July 16, 2019
    Unknown
    Australia
    Caller: Bupa Customer Care, I believe

    Recently switched insur provider. Keep getting calls &/or txt. I monitor calls & pickup only if I kno it's legit. My Msg Bank very directly tells any caller to leave msg or very likely I will not ring back. Going to block now - every tiny bit of time wasted check'g Caller id adds up.
  • Anonymous
    March 15, 2019
    Unknown
    Australia
    Caller: Bupa

    They simply will not take no for an answer it's almost telephone stalking
  • Anonymous
    February 8, 2019
    Unknown
    Australia
    Caller: Bupa - apparently

    Keeps calling - leaves no message.
    I've cancelled my policy with them and it seems this is now reason to stalk me.
    I've not had as many emails for phone calls from them in the entire 10 years I've been with them. Only to tell me my policy was going up in cost or decreasing in services.
  • D
    August 14, 2018
    Unknown
    Australia
    Caller: Presuming BUPA

    If this is Bupa, why on earth would they not leave a voicemail? I refuse to believe it's important if they don't do this.
  • Anonymous
    April 15, 2021
    Unknown
    Australia
    after reading these posts I realise that this is why they are calling me, I too have just changed providers and the other company taking care of the transfer. I have received text messages and now the calls.
  • Anonymous
    April 6, 2021
    Company
    Australia
    Bupa customer care trying to get me to explain why I cancelled my policy. Now blocked based on previous experiences here.
  • Anonymous
    March 25, 2021
    Telemarketer
    Australia
    Caller: BUPA Outbound Dialler for Lapsed Membership

    Yes BUPA Outbound Team. The dialler calls you from this Melbourne number and if the call gets picked up, it will drop the call to the Outbound Retention Team. Probably offer you one month free. You should take it and then after the free period expires transfer if you still want to.
  • Anonymous
    February 24, 2021
    Unknown
    Australia
    Caller: Bupa

    I am switching my health insurance from bupa. Now they texted, called and asked for my personal information as part of the identification. I refused to provide the details then they gave me a number 1800 819 092 which I can't locate it on Bupa's website. I asked them what for, they just said its about finalising some paperwork but they can't discuss it further unless I provide my name, dob, address, etc. I will block this number.
  • Anonymous
    February 17, 2021
    Company
    Australia
    Caller: BUPA

    Found this page after i looked up the number. I just changed providers from BUPA so assuming its them.
  • Anonymous
    December 4, 2020
    Call centre
    Australia
    Caller: Bupa

    Thought they would ring after changing providers and send bills. For profit provider give them the flick try non profit for members insurance.
  • Susie
    November 26, 2020
    Unknown
    Australia
    Caller: BUPA?

    Just like the comments above, I cancelled my policy after 30+ years of being with BUPA. They kept putting their premiums up and up. I decided to take my business elsewhere and save $100 a month plus 6 weeks free (November bonus for signing up).

    Now suddenly BUPA care! Persistent phone calls and messages. I also received one of their very misleading looking invoices to pay (nice try but I don't think so BUPA). Very disappointed with a company I had previously shown a great deal of loyalty to.
  • Anonymous
    August 26, 2020
    Unknown
    Australia
    Caller: Bupa

    Switched providers and the harassment started.

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