Caller: Wanda

Be careful. It’s a scam. When I called Optus using their telephone number it went to this lady. Unfortunately I provided my details. Optus really stuffed up and I became victim

The number is NOT OPTUS. OPTUS confirmed this is the latest doing the scam rounds.

Caller: I don’t know

Caller claimed to be from Optus and has an Indian accent. Called me by my legal name. He said he wanted to know if I’m happy with my current service and offer new phone plan. Glad that I googled the phone number while on the call or I wouldn’t find out is a scam.

Did not answer, they forgot to hang up and left a message. It was basically background noise and a bunch of non English speakers having a laugh in a foreign language occasionally talking about NBN and optus.

Answered the call, said hello, no one replied, nothing on the other end other then background noise of people talking in an office.

Caller: Supposed to be from Optus

Indian accent, poor English. Wanting to update my handset. Hung up.

Caller: Optus

An Optus case manager who had spent a lot of time helping me solve a problem rang me back on that number to confirm the problem was solved, which, thanks to his persistence, is.

Caller: Scam

Left no message. Returned call but no one answered. Just had a female answering msg. I suspect it’s a scam from this number.

SCAM. This number left no msg. When I called back there was a female answering msg stating it was Optus. There was NO ‘press 1 for’ or ‘press 2’ for….. when I last received an Optus call despite it allegedly coming from them, an Indian accented man claimed to be from Deal Vista (doesn’t exist) & the kicker was ‘ma’am, ma’am…it’s a kick in d’ stomach if you don’t get this free modem now and ALL the new benefits.’ In other words, hurry and do this. Anyone tells you to do something immediately it’s always a scam. Also, he had a script and for a full 80 seconds kept talking. When he finished I said ‘beg your pardon?’ & he did it all again! Complete with “ma’am” every couple of seconds. Scam, for sure.

2 missed calls from this number after advising Optus billing I would not be paying for internet this month as I have been unable to access my account since Monday and email accounts as well as Outlook since Tuesday. Reorted this to Optus who have done absolutely nothing. Advised them I will not be paying for a service I have not received and will be looking for another ISP.

Caller: "Raj" from Optus

Claimed to be Raj from Optus, knew my legal name. Was told my phone plan has ended. Asked if I wanted a new phone. I said no and hung up. Not sure if this is a scam but it's weird for Optus not to send me an email or use my preferred name. I wouldn't trust this. If you want to get a new phone plan, call Optus directly yourself.

Caller: Optus

I was on the phone to Optus loyalty team and the line got cut. So I called them again and I was told the lady I was speaking to called me many times but could not get through. The number was the above number which I had blocked previously. I am told by the next person that they don’t know what number comes up when the call goes through the call centre. I now know it’s definitely Optus so I have now unblocked the number! 😂

Caller: Optus (247.ai)

Phone number (whilst can be spoofed) is from Optus's 3rd party call centre "24/7". You can check who 247 (247.ai) is on the Optus Wikipedia website. They called me as I was expecting a call back from them.

Yes they sound unprofessional & scam-like but the call I had was genuine and when called back on another legitimate Optus line they confirmed the call had taken place.

So take head and be careful, but his can be a genuine Optus number.

If the number has been the same for a fair while I wonder why the police haven't made an arrest?

Caller: Supposedly "optus"

Yeah I don't like this. They should be calling from an official number that shows up as optus on my phone, otherwise it looks like scammers!

I didn't do any security questions and said I'd call them back later to discuss my bill (via the official optus number!). No way am I telling some random Indian my security details over the phone after losing all my details in the security breach!!

Caller: Claiming to be Optus

Not sure if its legit - My caller asked me for all sorts of Identification data, who gives that to a cold caller? - would not tell me reason for call until I provided identity for myself but they could not prove to me that they were Optus - this is a scammer's number.

Several calls a day from this number. No message but I can hear a call centre environment in the background. For everyone saying it's Optus, I seriously doubt that they'll be conducting cold calling after their recent debacle. Blocked and reported.

Don't answer, takes too long to connect to be legit.I tried calling back and it syas its Optus service. They call almost every day and don't leave a message. If it were Optus, they could contact you via email or send a letter to at least describe the nature of the call if it were so important. I was hacked so that doesn't help.

Caller: Optus customer centre

Optus customer centre. request calling.

Do not reply or open any message or link on this number, it is scary and open fraud, just put it on the block. The answer means the files were hacked and you will be in a dark spot too.