I had logged a faulty line with Optus a few days earlier and they called me to say it had been fixed. Was legit. It's Optus Tech Support - don't believe all the paranoia and conspiracy theories written here........ This number now belongs to the Optus Pre Activation team. You can't call inbound to this number but customer service calls are made to people who are waiting for their Optus service (such as ADSL) to be connected The caller rang from (02) 8049 8945- knew my first name then wanted me to confirm & provide further personal info. When I asked who this was- said from Virgin (who do use Optus telco) & were calling me to.. I cut this person off & said if you are from where you say I will find you on Google now- line went dead then sounded like underwater? Then called back on (02) 8049 6150 - I did not pick up - BE CAREFUL! I am currently within a 3 year saga of being hacked, stalked etc & this was yet another call that just did not make sense other than to extract personal information!! - which if it was legit they would have this!! Its optus
Nothing dodgy about it
I called back number (02) 8049 6150 rang 4 times then goes to busy tone. Caller: (02) 8049 6150
Optus confirmed this number DOES NOT belong to them. Do not call nor believe others when they say its technical support.
We had 3 calls from this number within 2 minutes, one to our landline and two to our mobiles. All three hung up when the phones were answered. Caller: Optus Support
Legit. Optus Support. They left a message and also sent SMS to confirm that an issue I had reported had been resolved.
Caller: Scammer pretending to be optus
Called me claiming that he was from optus about a call I made that morning. Problem was I never called them. He got upset because I wouldn’t give him my customer number and dob. Called me a bastard and hung up.
Optus technical department confirmed it was NOT their number and in fact Optus confirmed it wasn't their number either. Here is what I found:
(02) 8049 6150 is a landline number based in Australia.
It is operated by SingTel Optus.
Owner Name : OPTUS COLES
Carrier : SingTel Optus
Country : Australia
International Dialing Format :(02) 8049 6150
National Format : (02) 8049 6150
This information was obtained from reveal name. It seems they call offering deals and the number has been in service for over three years. I highly recommend NOT to call this number, I repeat do not call this number as Optus does not recognize it.
yeah its Optus but i wish they would understand Australia is a big country.... 0615 this morning they called me in WA. Caller: Scammers
These people have cloned a real Optus support number. I received a call offering me a 20% discount off my bill and asking me identifying questions so I hung up. I then contact Optus via phone and online chat who confirmed they had not rung with any offers and there is nothing on file for my account. They did not seem concerned that someone has cloned their phone number which worries me.
Also weird fact- the online chat member said that the phone call team have different offers and discounts to them?? No idea why. They suggested I ring customer service after chatting to them in case they had a different promotion running.
Caller: Scam call
I received this call at 6pm .i didn’t pick up as I think it is scam. They call me back immediately, so I picked up. They said they are Optus and give me some updates on the nbn . they can tell my full name and address. Starts ask me my dob. I never tell personal detail to unknown call. I ask what’s the purposes of the call, she kept saying telling me nbn update. Why I need any updates? I said unless you sending me black and white email showing you are calling from Optus , I won’t give you any personal details . Then I hang up. One minutes later, I received an Optus sms, message said”Please urgently give us a call to booked a new appointment for NBN, the appt. for 20/02/19 has been cancelled due to technician availability - Optus, Jazz”. I immediately online chat with Optus and they said they didn’t cancelled the appointment. I guess may be the scammer stole my information from Optus.
Had a faulty Optus router, and they were calling me to update me on the replacement. Is legitimate call optus dont block Received a call on my mobile last night at 1.05am. I am not an optus customer nor have I ever been one. I have been on hold with customer service for over 10min so far to ask why they would call at that time of night I've had 3 calls in last 2 weeks from this number wanting me to confirm that I want to transfer my phone account to Optus - No request was ever made by me. Information obtained from them is the callers name is Priyanka and her supervisors name is Dinesh Hirani. Informed them that I was to contact the TIO about their scam calls. This number just called me at 2 in the morning. I thought it was an emergency. Caller: Optus
Was a genuine call from Optus. Did not ask me for personal details.
18 complaints this year
87 total complaints
I Called Back on (02) 8668 8357
I rang back the number (02) 8668 8357 once but got disconnected
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