• Anonymous
    November 25, 2019
    Scam call
    Australia
    This is a spam type call to those who frequently visit pornhub.
  • Pissed off Optus customer
    March 16, 2020
    Unknown
    Australia
    Optus has changed a computer program and they have been f*cking up bills left right and centre. We demand a paper bill now because we have over paid by just under $1000 and they have tried to bill us for a account number that dose not belong to us. If anyone is with Optus go over all your bills you are going to be surprised I am now onto the ACCC and ombudsman. Good Luck.
  • Anonymous
    October 26, 2016
    Telemarketer
    Australia
    optus self service trying to give me upgrades for more money
  • Anonymous
    February 27, 2020
    Debt collector
    Australia
    Caller: Optus

    Pay your bills and it will stop
  • Optus
    October 11, 2016
    Telemarketer
    Australia
    I called back number (02) 8049 0557 reached IVR for a company called Optus.
  • Peter
    December 12, 2020
    Debt collector
    Australia
    Caller: Optus scam

    Pay your outstanding bill, constant harassment, illegal debt collection practices calling 18 times in one day plus calling repeatedly after 9pm. The best part I have no Optus accounts everything I use is directly with Telstra. All you jerk dogooders “pay you bills and the calls will stop” really, pull your head in, get a life and more importantly mind your own business.
  • Umer
    January 9, 2018
    Telemarketer
    Australia
    It’s optus
  • Salvador
    September 29, 2016
    Unknown
    Australia
    Optus self service
  • Anonymous
    November 16, 2020
    Unknown
    Australia
    Not true. I pay my bloody bills fortnightly and they still call despite being paid in advance!!!
  • X
    February 25, 2020
    Debt collector
    Australia
    Caller: Optus

    Over contacting once again. Got called 4 times in 1 day which is illegal practice according to the debt collection guidelines.
  • Anonymous
    February 27, 2020
    Unknown
    Australia
    Caller: Optus

    It is Optus they won’t stop calling me
  • Optus self service
    October 11, 2016
    Telemarketer
    Australia
    I called back number (02) 8049 0557 reached IVR for a company called Optus self service.
  • Anonymous
    December 3, 2020
    Unknown
    Australia
    Caller: Optus

    Such an abomination of a company.

    9 months of repeated requests to cancel home internet after contract was up. Each time I was told cancellation was successful then I’d get billed another $100 the next month. Had to cancel the direct debit.

    Kept paying monthly phone bill but it would get barred EVERY 3-4 weeks due to the unpaid internet account. I would have to contact optus, explain the whole situation over and over. They would be very apologetic, reinstate service and tell me my case was escalated to some other department that would be in contact with me to resolve the problem once and for all. Was never contacted.

    I made a formal request for a full transcript of all customer service messages and calls and refund of approx $1000 for payments they kept taking for the ‘cancelled’ internet account. Got no response other than an email 2 months later saying money refunded.

    After all that they cancel my PHONE account by accident and didn’t tell me. To reinstate it they had to create a new account number under my name, and for the next 3 months I was unable to send/receive normal text messages. Multiple calls to customer service and I was told there was no issue their end I must go to Apple store. OPTUS had not enabled text messaging on my ‘new account’ they hadn’t told me about.

    Even better, I noticed I was receiving email bills for 2 different accounts now, 1 for $500ish, contact customer support to check if it was just an email scam. Nope! When they accidentally cancelled the other account number I was billed to pay out the remainder of my phone contract and it was being handed over to a debt collector. A ‘debt’ That did not exist as I was paying my monthly bill, just under a new account number they’d neglected to tell me about after neglecting to tell me they’d accidentally cancelled my phone contract None of this info was available to me by logging into my optus account, it showed as squeaky clean. It’s only that a customer service rep probably told me a little too much info over the phone or I’d be none the wiser.

    An absolute clusterf@%k.
    Screenshot everything and keep records.
    Don’t sign with Optus.
  • Anonymous
    October 12, 2020
    Call centre
    Australia
    Optus, pay yours bills and you won’t be called
  • optus
    July 6, 2020
    SMS
    Australia
    ringing me but dont leave voice mail
  • Anonymous
    February 18, 2020
    Scam call
    Australia
    Caller: scammers

    claiming they are OPTUS!
  • Optus
    October 7, 2016
    Telemarketer
    Australia
    I called back number (02) 8049 0557 reached IVR for a company called Optus.
  • charlie
    May 6, 2021
    Company
    Australia
    Caller: Pornhub + Optus

    I browsed pornhub the other day and now optus are calling me asking me to share some content.... bastards.
  • Lisa
    May 4, 2021
    Unknown
    Australia
    Go to the ombusmen
  • Anonymous
    April 30, 2021
    Unknown
    Australia
    f*ckwits. Ban Optus

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21 complaints this year

28 total complaints

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