Legit.

All they did was tell me my Virgin Money (another Citibank subsidiary) credit card was being cancelled today due to a security breach. They then told me the address to which they'd be mailing the new card, and that I'd have to organise an alternative method of payment for any direct debits due in the next 5-7 working days.

At no point did the lady on the phone ask me to provide - or even confirm - any information. She just rattled off my name and mailing address, advised of the reissue, and that was the end of that. For that reason, I'd say this isn't a scam.

I worked in call centres when I was at uni (way better money than retail or food service!); banks often outsource these sorts of jobs to third party call centres, so the primary customer service centre won't be aware they exist, or recognise the phone number if you give it to them.

Caller: Qantas Cards

I can understand why people think it may be fraudulent. I did too. The message said it was Qantas card security. The two numbers they gave me to call back on don't come back to Qantas (or any other bank) when Googled. So I rang them using the number on the card and they confirmed it was them and their had been unusual activity.
Having said the scammers can spoof any number to appear when they call you. So always make contact directly using known safe numbers.

It is legitimate... Suncorp use Citibank for their Visa card. If you phone Suncorp and get put through to Credit Card Services, they confirm that they were trying to phone. Perhaps if you phone Citibank directly, they won't know anything about the call as you have a Suncorp credit card not a citibank credit card. I presume that the Suncorp credit cards are handled by a separate section of Citibank.

Just had a call from this number - 2pm on a Sunday afternoon (WA). I didn't answer as it's similar to other numbers that were clearly spam. Who the hell calls from a bank on Sundays? I think it's suss; they did not leave a message and if they really want to speak to me they have my email address.

its legit. Applied for a quantas credit card and they called, its Citi bank confirming details

Called 2 days in a row. Answered second time. Could not understand. Don’t think it was English. I don’t have a Citibank account as mentioned below.

Caller: (02) 8027 2000

I have no idea if this number is a scam but it sure sounded like it. The woman didn't say where she was calling from. She knew my full name and the last 4 digits of my credit card, which she referred to as a "Visa or Mastercard" - she doesn't know?! I hung up. She called back immediately and repeated her script, saying the card had been hacked and she wanted to send a new one. I hung up again before she asked for more personal info.

I called my credit card provider - the number on the website for stolen cards. After confirming my ID she "checked on something" and called back (from a similar but not identical number - but both these numbers were different from the one that initially called) saying the card was compromised and she'd put a stop on it. New card coming in 3 days, leaving me with no way to buy groceries.

I told her FYI the initial call sounded like a scam. I've no idea what to make of it. For all I know, my compromised details ended up in that first caller's hands and she wanted to extract more info in order to use it... while at the same time my cc provider noticed the problem and stopped my card. Or the first call was genuine and the woman I spoke to afterwards was doing what the first woman tried to do - stop the card and send a new one.

Either way, there's no suspicious transactions on my card and I received no SMS about any of this, nor does the website indicate a problem with my account when I log in.

I'm appalled that my cc provider is unable to contact me without sounding like a scam.

Caller: Said they were BoQ

Said my card had been compromised by a merchant error?
Hung up and rang BoQ. Said nothing showing their end.

Said they were calling from Qantas Money. Knew my credit card number. Something was off and I saw that the number had reviews saying it's a scam call. The caller was unable to confirm my personal information to confirm they were not a scammer so I terminated the call. They did not call back.

Indian woman talking in a bucket (inaudible) about my account. SCAM.

Caller: Number came up as Citibank

As I dont have a Citibank account I did not answer and no message was left

Caller: Citibank

Genuine. Received a message. Called the number listed on their website and they said they blocked my card and had all my information. Citibank does things in a strange way and their call centres are overseas so it can seem like a scam.

Claimed to be Citibank...seems dodgy

Caller: Could be citibank

Tried to call back but not connected. Wondering if its legitimate

They are persistent scammers, I don't have or ever applied for a credit card in any form, once you block this number they call using another similar number, they call at any time of day and any day of week, don't leave message and can't ring them back

Caller: First Caller Susan, 2nd Caller Not sure

Regarding my Credit Card Call application. 1st caller said all I need is payslip. Which I uploaded on e-mail link. I was asked by the caller "the month of my birth" and the first letter of my Mother's maiden name. I gave that.

Next day the second caller - wanted the DL and bank statement. Before that for identification asked "date of birth" and mother's maiden name. I am expecting a third call.... I am pretty sure the caller will ask for "year of birth" and the spelling of my mother's name! Sounds like phishing to me!

The e-mail link says application submitted (cannot upload any more supporting docs). Why they didn't ask in the first place!
E-mail address to send is supporting docs to newca1 @ citi.com. I am not sending it. The e-mail address is not in citibank website.

Phone call to 13 24 84 tells me to check my status with mobile phone #, automated voice says no application!

Sounds all dodgy will give it a pass...and block the 02 8027 200

defintely a scam, told me that they are from Coles Mastercard

He called me 3:12 pm today, that a fraud transaction has done on your Coles card.

Caller: Citibank

This is Citibank but they provide branded credit cards for other banks such as Virgin Money...it’s engaged but I applied with VM today so I know it’s them (and I work for BOQ which VM is part of)

Caller: Citi bank

Thought it was a fraudulent call but called the number on my Qantas credit card and they confirmed it was a legitimate caller about activity on my card.