Caller: iiNet call centre

These clowns have been prank calling me all day (at last count 6 times) - they never let the phone ring long enough for me to answer it. By any definition that is spam. Shame on you iiNet.

iiNet. All good

Caller: iiNet

Got spammed on multiple calls from this number saying they are iiNet and are responding to an email inquiry. The only problem is I NEVER sent them an email.
IMO, this is nothing but a con job from iiNet who use the excuse of responding to an inquiry in order robot-call phone numbers and then use pickups to try and sell you stuff when you say you never asked for assistance.

e-mailed iinet support because i want a written response that I can read at a later time. it even explicitly asks on their support form for a preferred contact method, which i selected as e-mail.As if that wasn't bad enough they only waited a single ring before hanging up. I had barely picked my phone up before they gave up.
The irony is i was asking if they could match a Belong mobile plan, or if there was any reason i shouldn't switch provider given how sh*t their customer support has become, which was the only thing separating them from other providers previously.
This is what you get for selling out iinet; another lost customer.

Call back from iiNet

Well yes, Ed, there you you go. Have't you ever thought that it may be inconvenient to receive a call no matter what the hour. Some people do prefer to communicate with these organisations by eMail for whatever reason. I prefer to because often the calls come at an inconvenient time and also if I communicate by eMail then there is a verbatim record of the discourse. I have been with iiNet for years and generally the internet service I receive is great but when it comes to customer service it can be very poor especially with their South African Call Centre Staff. With a few exceptions they seem to have a very belligerent attitude.

Yep,
This is indeed iiNet. Yep I agree with you, If I send an email common courtesy dictates that I should receive a reply by eMail and the same if I make a call, the reply should be with a call.
But there is no such thing as common courtesy when it comes to iiNet Call Centre Staff in South Africa. Most will not even listen to the problem I am trying to describe to them and inside on going through their "Cheat Sheet" point by point even though I was on about my 4th call to try and sort the problem (an outage that had gone on for days) out. The staff insisted there was no general outage in my area even though other people on both iiNet and other carriers told me otherwise.
When I once said to one of them (politely) "This is Bullsh*t" she said she was going to cut me off for swearing. I explained that in the Australian vernacular "bullsh*t was not swearing she argued that in her opinion it was and she promptly cut me off. Now is that Bullsh*t or is it Bullsh*t ?

Really? Do iiNet have to call me Sunday morning 9am?

Call back from iinet support at 6am despite telling them to call in the evening.

They really should learn about timezones.

sorry...space...bar...and...caplock...on...keyboard....broken...call...was...requested....and....great...outcome.

I recently had to change over to the nbn.IInet change me over without any problems.The problems occurred when they tried to connect us to netphone which we had previously on adsl..The people I spoke with were very courteous and nothing was too much trouble for them.It took a couple of days for them to connect our netphone and is now up and running..The biggest problem with iinet is their customer service number 132258.their menu is very frustrating ,when you put in a number for a service you require it just keeps telling you about the rest of the menu then at the end.They kept on telling me the number wasn't put in.It is very frustrating..In the end we found a number in PERTH WESTERN AUSTRALIA (08) 6263 6363 and they sorted out all our problems. 10/10 for PERTH.

Thanks to feed back, I now know who owns this number, Iinet. And thanks to Jeff who thinks the same way I do. They used to be good except for all the slow speed problems I have had with them. I have been looking else where but the only one worth looking at now own Iinet, TPG. Non understandable call center lingo is some thing I simply hang up on. I am going through connecting to NBN now, we'll see what that brings. Ross.

Calling at 8am on a Sunday? That's some pretty special customer service. If they truly gave a damn, they'd leave a message. But they never do. Yes, iinet used to be exemplars for service, but since they got bought out and moved customer service offshore, it's a whole new world of frustration.

this is iiNet

This is a callback from IINET that you've requested

I used to think the same and had the same experience as yours. Not any more

iinet support number calling about my my internet being setup. I've been with iinet before without any problems, always been a good service and customer support. Was polite and helpful. South African accent. Not sure why there would be complaints about a support number, but there you go.

Read the reviews above and realised the number was for iiNet. I am waiting on my NBN order to be processed but there had been complications with the NBN (not iiNet).
The guy on the phone was really helpful and answered all my questions. Glad I took the call.

I cannot take a phone call . All I want is an email response to my question. Is that too hard ?

From iinet calling about my recent satalite connection. Legit but asking me for my full name, address and date of birth to confirm who I was. Didn't give them my DOB as all they wanted to know was if my internet connection was working. Easy to give out details for identity theft if unaware.