Comments on (02) 9174 3000

100.00%
Spam Score
58 complaints this year, 58 total complaints

58 complaints this year, 58 total complaints

Comments on (02) 9174 3000


Anonymous

Posted on October 5, 2022
Caller type: Unknown
Location: Australia
Caller: Optus re cyber attack

I told the caller that Optus should have it's name appearing. Expecting customers such as myself who have had their personal data stolen to be answering unknown calls is silly.
53 found this comment helpful
53

Anonymous

Posted on September 30, 2022
Caller type: Unknown
Location: Australia
Was called by this number the gentleman introduced himself as “Gabriel” he claimed to be from Optus and asked me to confirm my details. Felt like a scam and straight after the data breach I refused to confirm any details he said he’d email me instead but never received an email. Well done Optus your incompetence has made every phone call from an unrecognised number a potential scam by your poor customers. Just pathetic.
26 found this comment helpful
26

Anonymous

Posted on September 13, 2022
Caller type: Company
Location: Australia
Caller: Optus

Called back. It has a message adviaing to call the Optus customer servive number
15 found this comment helpful
15

Anonymous

Posted on October 26, 2022
Caller type: Unknown
Location: Australia
Caller: suspected scam appeared on my phone -

I firstly received an sms from Gabriel @ optus?? advising me that they will be in contact with me shortly regarding my complaint, I then received a call from a suspected spam number (which i did not answer), the number did not identify that it was from optus regarding my personal data breach complaint. I then received another SMS from Gabriel advising me that he has tried to contact me regarding my complaint but could not make contact and will try again in the coming days.
HEY OPTUS, WHEN DID YOUR COMPANY LOSE THE PLOT - I HAVE BEEN A CUSTOMER FOR MANY MANY MANY YEARS BUT MAY HAVE TO CONSIDER CHANGING TO ANOTHER CARRIER. - YOUR CUSTOMER CARE SERVICE HAS GONE DOWN THE TOILET
6 found this comment helpful
6

Anonymous

Posted on September 30, 2022
Caller type: Unknown
Location: Australia
Phone rang once then hung up - very strange
5 found this comment helpful
5

Anonymous

Posted on September 28, 2022
Caller type: Unknown
Location: Australia
Caller: Optus??

Said they were Optus but the call quality was so bad that they were basically inaudible. Surely Optus’ own offices would have better reception?? Worried it may be a scam following the data breach
5 found this comment helpful
5

Stephen

Posted on December 19, 2022
Caller type: Service
Location: Australia
Caller: Optus

This is from Optus. You will probably find that companies like Optus will use a generic "number" like this one so that it doesn't show as an unknown number, because of reasons a lot of people have already mentioned. Yeah - I don't answer unknown numbers - if they want to talk to me, I tell them to leave a message so I can call them back. They rarely do.
4 found this comment helpful
4

Anonymous

Posted on December 9, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Keep leaving messages, however the message is very passive aggressive and I have taken issue with it. They end the call by saying "please answer the call next time". I fi d this dissapointing and complete unnecessary. I have spent hours on hild and waiting for them to resolve a simple issue that they simply can not seem to do! I asked them not to call me until the issue is resolved yet they still call and its not resolved and will not be for a few days....i know this because I was told that...frustrating and waste of time. Optus need to look at their processes and procedures and need to stop harassment of loyal customers, especially those affected by the breach. It just adds fuel to an every expanding sh!t fire. Rant over.
3 found this comment helpful
3

John

Posted on November 29, 2022
Caller type: Service
Location: Australia
Caller: Probably OPTUS

Probably Optus as I complained I have no internet or phone service. Ironic, Optus phones me but can't get through as no Optus network.
3 found this comment helpful
3

Anonymous

Posted on December 7, 2022
Caller type: Unknown
Location: Australia
Caller: Claimed to be Optus

Called claiming to be Optus regarding the recent hack. I’m not with Optus, hung as soon as they found out.
2 found this comment helpful
2

Anonymous

Posted on November 26, 2022
Caller type: Unknown
Location: Australia
SCAM !!!! They will ask to confirm your details like driver's licence number and Medicare card number.
Then use your details for loans and other things etc that will go against your credit
2 found this comment helpful
2

Anonymous

Posted on February 4, 2023
Caller type: Unknown
Location: Germany
Caller: (02) 9174 3000

Received a call from (02) 9174 3000, but didn’t pick up the call, the guy left a voicemail saying that his name is Mark from Optus loyal team. Check with Optus messaging chat and the staff told that, it is not from Optus.

Optus becoming bad in customer service( through chatting message platform - empty promises) apart from charging high premium price with low quality service. Can’t believe it is bad compare to before. I have had to make several attempts before the number could actually port across.

Don’t think I will join back for Optus for any service in the future . Good luck to those who are still with them. Enjoy low quality NBN and charged for higher premium price.
1 found this comment helpful
1

Anonymous

Posted on January 30, 2023
Caller type: Scam call
Location: Australia
Caller: “optus”

Lady with extremely bad english pronunciation calling stating she was from optus and repeated my full name and said they want to make sure us valued customers are getting the best deal. i said “yes that’s okay” and she was so confused as if i never answered her. i had to get her to repeat herself cause she was just mumbling in the phone and i could hear other people talking in the background which usually means call centre scam. don’t provide them with any information.
1 found this comment helpful
1

Paul

Posted on January 24, 2023
Caller type: Unknown
Location: Australia
I had missed numerous calls from this number on a daily basis for weeks. I have just answered the call for them to hang up straight away. Scammers for sure.
1 found this comment helpful
1

Peter

Posted on January 24, 2023
Caller type: Call centre
Location: Australia
Received call from this number, claiming to be Optus - Upon further insistence from myself, the caller then said it's actually a company called 24/7 , calling on behalf of Optus. They then insisted on my personal details to identify myself. I reminded them that they called me! and I need to know they are who they say they are , and if indeed she was calling on behalf of Optus, then she should have my DOB, address and other details so I could verify that they are legitimate. this information was refused, she would not discus the reason for the call unless I divulged my identity details and then became very passive aggressive telling me I was unable to be helped unless I gave the information. I thanked them for the call and hung up. I have received no less than 6 more calls from this number, all asking for the same information and refusing to discuss the reason until I give identity details. I have blocked the number . If this is Optus (or a representative company) well done ! - what a sh*t show you are running, after your data give-aways we still get callers unable to understand the basics of personal security - Change your Processes Optus !
1 found this comment helpful
1

Anonymous

Posted on November 29, 2022
Caller type: Service
Location: Australia
Caller: optus

I applied for a phone through optus and they were confirming my order
1 found this comment helpful
1

Anonymous

Posted on October 11, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is legit related to my complaint regarding their data breach
1 found this comment helpful
1

Anonymous

Posted on September 12, 2022
Caller type: Unknown
Location: Australia
Did not leave a message.
Possible scam.
1 found this comment helpful
1

Anonymous

Posted on February 6, 2023
Caller type: Unknown
Location: Australia
SCAM. This number left no msg. When I called back there was a female answering msg stating it was Optus. There was NO ‘press 1 for’ or ‘press 2’ for….. when I last received an Optus call despite it allegedly coming from them, an Indian accented man claimed to be from Deal Vista (doesn’t exist) & the kicker was ‘ma’am, ma’am…it’s a kick in d’ stomach if you don’t get this free modem now and ALL the new benefits.’ In other words, hurry and do this. Anyone tells you to do something immediately it’s always a scam. Also, he had a script and for a full 80 seconds kept talking. When he finished I said ‘beg your pardon?’ & he did it all again! Complete with “ma’am” every couple of seconds. Scam, for sure.
0 found this comment helpful
0

Anonymous

Posted on February 3, 2023
Caller type: Unknown
Location: Australia
2 missed calls from this number after advising Optus billing I would not be paying for internet this month as I have been unable to access my account since Monday and email accounts as well as Outlook since Tuesday. Reorted this to Optus who have done absolutely nothing. Advised them I will not be paying for a service I have not received and will be looking for another ISP.
0 found this comment helpful
0

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