Returned the call and advised them that i don't have any accounts with or related to them and never asked for them to call me.Told them not to bother calling me again. I unfortunately have a credit card with this mob and for the past 5 years have requested statement in the mail. Citibank is the most difficult company I have ever dealt with in relation to getting information on your own account its terrible and disheartening. Can also relate to Julie's comments - am going through exactly the same issue re rewards earned with using the Citibank credit cards, this was one of the reasons why I initially used this company - of all the banks I have dealt with over the years, Citibank is by far the worst when it comes to customer service - big on promise, very small on delivery! They are the dumbest bunch of halfwits I have ever come across. Useless Citibank. They claimed I was late paying my monthly statement, which is and always is paid on the due date, and in full. So $30 late fee and $14.82 interest charged on my next statement, plus the whole of previous statement $782 added. After 45 minutes verifying who I was, to speak with someone, somewhere overseas who was very hard to understand, resolved the issue, and got reimbursed. They cannot re-issue a second statement as their computer can`t do it.
Guess who is closing his credit card account with these clowns.
Caller: Coles mastercard
Its a legit call. I had a fake credit card transaction and they are chasing it up.
Rubbish bank Caller: Kogan Money - Citibank
Legit call from Kogan money, had an unauthorised purchase on my credit card and they followed it up. They asked for my postcode and first 4 letters of my mothers maiden name to verify.
Standard number they call with, informed me of an unusual transaction from my account.
late fees $30 i am sure that is iilegal worst bank ever would never deal with them again
Left an inaudible voice message without identifying who they are.
Not at all impressed
Caller: Coles Mastercard
Genuine call, called about a complaint I had with the credit card
Caller: Didn’t leave a messsge
I rang the number and they said it was Citibank which I don’t have an account with but then the guy was saying they look after virgin money, Coles etc. I do have a Coles card and they’ve stuffed up my flybuys link to the card but dodgy and inadequate they don’t have dedicated lines for each company card they manage
Caller: Qantas Premier Money
Customer service in Manilla, cant talk off a script. Awful service - dont bother.
WORST BANK I have ever dealt with EVER!!!
Customer Service is so bad you can do nothing but laugh... WOW.
Safe, I'm a Citi customer. Caller: Supposedly Citibank
They called asking all kind of details to change the statement date I hung up.
Then I called Citibank and they confirmed it was them.
I called the number again and was put in a hold without any reference to Citibank.
Still strange though.
Sent me an MMS message which I couldn't open anyway. Sounds like I'm not missing much, lol. Caller: Citibank
Caller: CLAIMED TO BE FROM CITIBANK
I ASKED WHAT WAS IT REGARDING, SHE SAID SHE NEEDS MY BANK/ID DETAILS 1ST BEFORE SHE COULD DISCLOSE WHAT THE CALL WAS REGARDING????? WHAT A BUNCH OF CRAP!!!!! MY COLES CREDIT CARD WAS SCAMMED, MUST BE THEM!
3 complaints this year
15 total complaints
Anonymous on (08) 9535 4854
Calls nearly every day. Hangs up when my answering machine asks for a message.
K on 0439 114 978
I've gotten another scam text saying they're Autograph (women's clothes store) (I've also had one...
Fully Integrated... on (07) 3277 2337
I returned a call from (07) 3277 2337 but reached vm for Fully Integrated Therapies
Anonymous on (02) 8015 6897
already processed AUD329.30 via my credit card
now realised is Bitcoin scam
Anonymous on 0416 950 633
Rung this number back on two different phones and the phone doesn't even ring? Can only assume...