I unfortunately have a credit card with this mob and for the past 5 years have requested statement in the mail. Citibank is the most difficult company I have ever dealt with in relation to getting information on your own account its terrible and disheartening. Returned the call and advised them that i don't have any accounts with or related to them and never asked for them to call me.Told them not to bother calling me again. Left an inaudible voice message without identifying who they are.
Not at all impressed
Can also relate to Julie's comments - am going through exactly the same issue re rewards earned with using the Citibank credit cards, this was one of the reasons why I initially used this company - of all the banks I have dealt with over the years, Citibank is by far the worst when it comes to customer service - big on promise, very small on delivery! They are the dumbest bunch of halfwits I have ever come across. Useless Citibank. They claimed I was late paying my monthly statement, which is and always is paid on the due date, and in full. So $30 late fee and $14.82 interest charged on my next statement, plus the whole of previous statement $782 added. After 45 minutes verifying who I was, to speak with someone, somewhere overseas who was very hard to understand, resolved the issue, and got reimbursed. They cannot re-issue a second statement as their computer can`t do it.
Guess who is closing his credit card account with these clowns.
Caller: Coles mastercard
Its a legit call. I had a fake credit card transaction and they are chasing it up.
Rubbish bank Got a call today, could not understand what she was saying. Could have been Citi Bank. Caller: Citibank
The rang yesterday, could very hard to understand what they are talking about. Could only make out every 3rd or 4th word.
I 've a great idea have about employing people who speak Australian.
got a call today, same a very bad line, some call centre somewhere, could not make out what she was saying Caller: supposedly Citibank
They rang and knew my full name and that I'd recently emailed, but asked for details for verification, which I declined, indicating I couldn't verify who they were. If it's legitimate, it's a truly irresponsible way of going about business, as it just encourages individuals to reveal personal data without knowing who's actually calling. (She also sounded like she was outside in windy weather, which didn't aid credibility.) I was polite but requested they put it in writing.
Kogan Money - worst ever! Caller: Kogan Money - Citibank
Legit call from Kogan money, had an unauthorised purchase on my credit card and they followed it up. They asked for my postcode and first 4 letters of my mothers maiden name to verify.
Standard number they call with, informed me of an unusual transaction from my account.
late fees $30 i am sure that is iilegal worst bank ever would never deal with them again
Caller: Coles Mastercard
Genuine call, called about a complaint I had with the credit card
Caller: Didn’t leave a messsge
I rang the number and they said it was Citibank which I don’t have an account with but then the guy was saying they look after virgin money, Coles etc. I do have a Coles card and they’ve stuffed up my flybuys link to the card but dodgy and inadequate they don’t have dedicated lines for each company card they manage
Caller: Qantas Premier Money
Customer service in Manilla, cant talk off a script. Awful service - dont bother.
WORST BANK I have ever dealt with EVER!!!
Customer Service is so bad you can do nothing but laugh... WOW.
3 complaints this year
18 total complaints
Fedup on (03) 9118 8541
Called up didn't leave a message. Spammer nuisance who knows where I live now, You turn up here I...
Anonymous on 0401 098 321
recorded message advised my tax reference number had been suspended and i should press 1 to avoid...
N F on (07) 3722 8882
Service Dept of Chubb Security advising low battery in one of our monitors. Helpful and courteous.
Anonymous on 0401 509 476
text message saying i won a prize from harvey norman... FAKE. scam. scammer.
Anonymous on 0433 625 474
Recorded message saying my tax file had been referred for collection and I could be arrested if I...