• Andrew
    June 24, 2016
    Unknown
    Australia
    I unfortunately have a credit card with this mob and for the past 5 years have requested statement in the mail. Citibank is the most difficult company I have ever dealt with in relation to getting information on your own account its terrible and disheartening.
  • Anonymous
    September 2, 2015
    Unknown
    Australia
    Returned the call and advised them that i don't have any accounts with or related to them and never asked for them to call me.Told them not to bother calling me again.
  • Anonymous
    November 21, 2019
    Unknown
    Australia
    Left an inaudible voice message without identifying who they are.
    Not at all impressed
  • Brian
    August 4, 2016
    Unknown
    Australia
    Can also relate to Julie's comments - am going through exactly the same issue re rewards earned with using the Citibank credit cards, this was one of the reasons why I initially used this company - of all the banks I have dealt with over the years, Citibank is by far the worst when it comes to customer service - big on promise, very small on delivery!
  • Richard
    August 22, 2017
    Unknown
    Australia
    They are the dumbest bunch of halfwits I have ever come across.
  • Anonymous
    February 3, 2020
    Unknown
    Australia
    Useless Citibank. They claimed I was late paying my monthly statement, which is and always is paid on the due date, and in full. So $30 late fee and $14.82 interest charged on my next statement, plus the whole of previous statement $782 added. After 45 minutes verifying who I was, to speak with someone, somewhere overseas who was very hard to understand, resolved the issue, and got reimbursed. They cannot re-issue a second statement as their computer can`t do it.
    Guess who is closing his credit card account with these clowns.
  • Anonymous
    September 6, 2019
    Company
    Australia
    Caller: Coles mastercard

    Its a legit call. I had a fake credit card transaction and they are chasing it up.
  • John
    March 8, 2017
    Telemarketer
    Australia
    Rubbish bank
  • Anonymous
    November 20, 2020
    Unknown
    Australia
    Got a call today, could not understand what she was saying. Could have been Citi Bank.
  • Grant
    November 19, 2020
    Unknown
    Australia
    Caller: Citibank

    The rang yesterday, could very hard to understand what they are talking about. Could only make out every 3rd or 4th word.
    I 've a great idea have about employing people who speak Australian.
  • Anonymous
    November 2, 2020
    Unknown
    Australia
    got a call today, same a very bad line, some call centre somewhere, could not make out what she was saying
  • Anonymous
    June 19, 2020
    Unknown
    Australia
    Caller: supposedly Citibank

    They rang and knew my full name and that I'd recently emailed, but asked for details for verification, which I declined, indicating I couldn't verify who they were. If it's legitimate, it's a truly irresponsible way of going about business, as it just encourages individuals to reveal personal data without knowing who's actually calling. (She also sounded like she was outside in windy weather, which didn't aid credibility.) I was polite but requested they put it in writing.
  • Anonymous
    June 12, 2020
    Unknown
    Australia
    Kogan Money - worst ever!
  • Phil
    March 10, 2020
    Financial services
    Australia
    Caller: Kogan Money - Citibank

    Legit call from Kogan money, had an unauthorised purchase on my credit card and they followed it up. They asked for my postcode and first 4 letters of my mothers maiden name to verify.
  • Anonymous
    February 19, 2020
    Service
    Australia
    Caller: Citibank

    Standard number they call with, informed me of an unusual transaction from my account.
  • Anonymous
    February 13, 2020
    Company
    Australia
    Caller: citibank

    late fees $30 i am sure that is iilegal worst bank ever would never deal with them again
  • Anonymous
    November 18, 2019
    Financial services
    Australia
    Caller: Coles Mastercard

    Genuine call, called about a complaint I had with the credit card
  • Elizabeth
    October 18, 2019
    Unknown
    Australia
    Caller: Didn’t leave a messsge

    I rang the number and they said it was Citibank which I don’t have an account with but then the guy was saying they look after virgin money, Coles etc. I do have a Coles card and they’ve stuffed up my flybuys link to the card but dodgy and inadequate they don’t have dedicated lines for each company card they manage
  • Anonymous
    September 2, 2019
    Financial services
    Australia
    Caller: Qantas Premier Money

    Customer service in Manilla, cant talk off a script. Awful service - dont bother.
  • Anomyous
    July 23, 2019
    Financial services
    Australia
    Caller: Citibank

    WORST BANK I have ever dealt with EVER!!!

    Customer Service is so bad you can do nothing but laugh... WOW.

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