Caller: NBN case manager
11 Jan 2021
NBN appointment this morning. Couldn't complete the job. Received phone call from 93192000 asking for my date of birth. Suspicious, I refused. Was asked to phone 1800 834 273. They gave me a Telstra case number (1- followed by 13 numbers). Instead I called Telstra on 132200. It was a legitimate NBN call and Telstra put me through to them.
Summary: this is not a scam number.
Telstra called to offer me good customer service to resolve my issue, and gave me this number to call them on.
I told Telstra that this is the number that I am speaking to them on NOW
They hung up
Caller: Claiming they are from Telstra
Received a call from (02) 9459 8000, with a voicemail to call this number. After having been scammed by similar calls, no thank you. If you get one of these calls, just go straight to the Telstra App and contact them, or call the Telstra support number to clarify what it is they want from you. It is definitely an inside job...too coincidental. It is exhausting dealing with scammers...whoever Telstra is hiring to do all this support work, I question what information they are sharing with 3rd parties...awful
Caller: NBN Technician
9331 8000 Accented male wanted to book technician to put NBN on at my address. The previous day Telstra came to connect but needed NBN connected & told me a technician would call & make a date & time.....someone within Telstra is obviously in on this con... Wanted to know my date of birth! Suggested I ph 1800 834 273 to confirm
Not an inside job mate, not even a scam. Don't spread misinformation. Keep getting texts supposedly from Telstra about my modem being in back up mode. We are not with Telstra for nbn and account not in my name anyway. Told to ring 1800 834 273.These texts are never during business hours either. Ignoring as obvious scam. Can't trust anyone. Don't call 1800 834 273 - SCAM TELSTRA NBN APPOINTMENTS I also received this exact same call today. A person with an Indian accent said it was from telstr. I called telstr yesterday morning because of network problems. Your judgment is completely accurate. These Indians have obtained our information through telstr offshore service. Another call from Telstra (allegedly ?) about the NBN.
Time to ditch the home line !
Caller: Rebecca from Telstra
Rang- spoke very fast in deep Indian accent. Gave ref number that I couldn't get. All about nbn appointment. I'm so sick of getting these scam calls
Caller: Kirsty from NBN Telstra Australia
She rang looking for a someone couldn't give me the name of the person and wouldn't give an employee number or put me onto her manager, reckons i need to listen to her.
I told her i knew she was a scammer and she said to call the 1800 number back to check what she was telling me was correct.
Caller: NBN consultant
NBN consultant contacted us regarding that our IP address is not private and that it has been hacked in Nigeria and this needs to be fixed. No details were given to them and they informed me to call 1800 834 273. This number does belong to the NBN Sales but is no longer in use. These people are scammers be aware.
I was given this number twice by telstra agents in their Miranda Shop assuring me that I would be able to speak to someone on 1800 834 273 regarding delivery of non connection box.
I have called over 15 times with numerous enquiries and all of them reply " due to cover 19 restrictions in their contact centre, telstra can only provide very limited services over the phone and cannot answer your call at this time" you only have contact through their online self service tools.
Hence I have no nun box and no one is able to help or find out if it will in fact be delivered.
I will be reporting telstr to fair trading and ACCC>
Caller: Telstra NBN Tech support
This is the number to call if you have any issues with your Telstra NBN.
Not sure why people are so paranoid.
Caller: Some Indian dude
Got a 2nd call from "Telstra" on (02) 8260 0000 and they left a vmail. Said to call them back on 1800 834 273.
I actually contacted Telstra via their online chat (whilst I was logged into their 24/7 app).. to confirm if my NBN order was all good - they said it is progressing along as normal.
Telstra couldn't confirm if (02) 8260 0000 was their number.. however, there were no notes in my NBN order advising their was an issue.
My Parents have no nbn phone or internet at all in Casino all day due to outage in the area. Telstra complaints say there is nothing wrong. They can't ring on a mobile because Telstra does not cover that part of Casino. So my Elder Parents have no access to a phone or internet. Telstra complaints will not listen THERE IS NO SERVICE IN THE STREET. They can send a tach guy at $135 an hour. This has happen over and over again since NBN. Heavens above if they require medical assistance!
WHAT IS THE NEXT STEP BECAUSE TELSTRA COMPLAINTS SAID IT'S FINE. BULL sh*t!!!!!How can you tell when you are in another country. ITS NOT ACCEPTABLE.
I had this and checked with Telstra. This a legit number for Telstra help with NBN. Although voice is heavily accented.
Caller: Scammer with, apparently, some inside knowledge of Telstra's business.
Got a text on 25/10/19 asking me to ring this number, 1800 834 273/">1800 834 273, in connection with an existing problem.
I had a real Telstra fault from 17/10 in which the Telstra FTTH NBN landline/wifi box had failed (NBN box was OK). I had a fault number in a text from the time I was working with the Faults Person in the Philippines call centre. This text also had the link www.telstra.com/support and no phone number.
On 25/10 I recd a text, in my 'conversation' of regular texts reminding me to renew my prepaid, correctly quoting the fault number, saying there was more testing to do (which there wasn't) and saying I should ring the number 1800 834 273 to achieve this. There was also link, www.telstra.com/aaaaa (where the ‘a’s represent random letters and numbers) to tap on.
On 26/10 after installing the replacement box everything worked except for removing the diversion of the LL number to another mobile. I rang the 1800 number seeking help. The call was auto answered and immediately I recd multiple identical texts with a link to tap on for help. I hung up and called the regular fault number 132200 from the LL phone. This was immediately answered by a Telstra Faults Person who was able to remove the stubborn diversion. However in Identifying me before doing this the FP twice sent texts with a PIN for me to read back to her to positively identify me. On both occasions I saw the preview of these texts but when I opened the ‘conversation’ they had been deleted only the 10 or 12 dodgy txts were visible for 26/10. ID was completed by my quoting my account number and billing address.
Caller: Unknown Scam
Continues to call asking for a person I do not know saying that the NBN connection box is not working & a technician needs to be sent out to the area. I told them they have the wrong number & to remove my number from the call list & to stop harassing me!!! I have blocked the phone number & everyday they leave voicemail messages. Calls from Indian males & females with terrible accents that are difficult to understand. Bloody idiots.
4 Texts received for further troubleshooting to resolve NBN connection issue . Please call 1800 834 273 when you are available . Last one at 5.15pm on a Saturday afternoon!! Have also received texts saying that maintenance work will be done in my area. 61 436 597 002. SCAM!!
10 complaints this year
25 total complaints
Anonymous on (03) 8001 8388
Phil on (02) 8073 4113
Spoof caller. Scammers
Anonymous on 0402 551 420
Parcel delivery. Spelling mistakes
Anonymous on 0401 917 741
multiple calls then call back and number not connected.
Anonymous on 0488 863 009
I have reported as scam call, soon I answered then hung up, blocked it.