• Frustrated Telstra customer no service
    December 7, 2017
    Company
    Australia
    Telstra called to offer me good customer service to resolve my issue, and gave me this number to call them on.
    I told Telstra that this is the number that I am speaking to them on NOW
    They hung up
  • Furious
    May 26, 2020
    Company
    Australia
    I was given this number twice by telstra agents in their Miranda Shop assuring me that I would be able to speak to someone on 1800 834 273 regarding delivery of non connection box.

    I have called over 15 times with numerous enquiries and all of them reply " due to cover 19 restrictions in their contact centre, telstra can only provide very limited services over the phone and cannot answer your call at this time" you only have contact through their online self service tools.

    Hence I have no nun box and no one is able to help or find out if it will in fact be delivered.
    I will be reporting telstr to fair trading and ACCC>
  • Anonymous
    May 14, 2020
    Company
    Australia
    Caller: Telstra NBN Tech support

    This is the number to call if you have any issues with your Telstra NBN.
    Not sure why people are so paranoid.
  • Anonymous
    January 7, 2020
    Scam call
    Australia
    Caller: Some Indian dude

    Got a 2nd call from "Telstra" on (02) 8260 0000 and they left a vmail. Said to call them back on 1800 834 273.

    Faark that.

    I actually contacted Telstra via their online chat (whilst I was logged into their 24/7 app).. to confirm if my NBN order was all good - they said it is progressing along as normal.

    Telstra couldn't confirm if (02) 8260 0000 was their number.. however, there were no notes in my NBN order advising their was an issue.

    Blocked!
  • Anonymous
    December 12, 2019
    Company
    Australia
    My Parents have no nbn phone or internet at all in Casino all day due to outage in the area. Telstra complaints say there is nothing wrong. They can't ring on a mobile because Telstra does not cover that part of Casino. So my Elder Parents have no access to a phone or internet. Telstra complaints will not listen THERE IS NO SERVICE IN THE STREET. They can send a tach guy at $135 an hour. This has happen over and over again since NBN. Heavens above if they require medical assistance!
    WHAT IS THE NEXT STEP BECAUSE TELSTRA COMPLAINTS SAID IT'S FINE. BULL sh*t!!!!!How can you tell when you are in another country. ITS NOT ACCEPTABLE.
  • Anonymous
    November 1, 2019
    Unknown
    Australia
    Caller: Telstra

    I had this and checked with Telstra. This a legit number for Telstra help with NBN. Although voice is heavily accented.
  • Anon Amouse
    October 26, 2019
    Scam call
    Australia
    Caller: Scammer with, apparently, some inside knowledge of Telstra's business.

    Got a text on 25/10/19 asking me to ring this number, 1800 834 273/">1800 834 273, in connection with an existing problem.

    I had a real Telstra fault from 17/10 in which the Telstra FTTH NBN landline/wifi box had failed (NBN box was OK). I had a fault number in a text from the time I was working with the Faults Person in the Philippines call centre. This text also had the link www.telstra.com/support and no phone number.

    On 25/10 I recd a text, in my 'conversation' of regular texts reminding me to renew my prepaid, correctly quoting the fault number, saying there was more testing to do (which there wasn't) and saying I should ring the number 1800 834 273 to achieve this. There was also link, www.telstra.com/aaaaa (where the ‘a’s represent random letters and numbers) to tap on.
    On 26/10 after installing the replacement box everything worked except for removing the diversion of the LL number to another mobile. I rang the 1800 number seeking help. The call was auto answered and immediately I recd multiple identical texts with a link to tap on for help. I hung up and called the regular fault number 132200 from the LL phone. This was immediately answered by a Telstra Faults Person who was able to remove the stubborn diversion. However in Identifying me before doing this the FP twice sent texts with a PIN for me to read back to her to positively identify me. On both occasions I saw the preview of these texts but when I opened the ‘conversation’ they had been deleted only the 10 or 12 dodgy txts were visible for 26/10. ID was completed by my quoting my account number and billing address.
  • Annoyed
    October 14, 2019
    Scam call
    Australia
    Caller: Unknown Scam

    Continues to call asking for a person I do not know saying that the NBN connection box is not working & a technician needs to be sent out to the area. I told them they have the wrong number & to remove my number from the call list & to stop harassing me!!! I have blocked the phone number & everyday they leave voicemail messages. Calls from Indian males & females with terrible accents that are difficult to understand. Bloody idiots.
  • Anonymous
    October 5, 2019
    SMS
    Australia
    4 Texts received for further troubleshooting to resolve NBN connection issue . Please call 1800 834 273 when you are available . Last one at 5.15pm on a Saturday afternoon!! Have also received texts saying that maintenance work will be done in my area. 61 436 597 002. SCAM!!
  • Anonymous
    October 2, 2019
    Unknown
    Australia
    Caller: Chanelle from "Telstra"

    (02) 8904 2000 gave short ring, left NBN connection style message for someone else, so these two numbers are related. SCAM. We already have NBN.
  • Anonymous
    July 18, 2019
    Unsolicited call
    Australia
    Caller: Nikhil

    Rang and wanted to see if my NBN was working and had me answering questions that he should have known, Scam so hung up
  • Anonymous
    July 17, 2019
    Unknown
    Australia
    Ssssccccaaammmmmmmm!!!!!
  • Anonymous
    July 11, 2019
    Unknown
    Australia
    Caller: GOT TXT FROM no number associated

    Husband had message about appoitment we supposedly have with telsta and to call 1800 834 273 - called telstra from website and advised possible spam - please call the above number to advise if you arent home - so we can confirm your address and come burgle you dodgy as
  • Jenny
    May 23, 2019
    Scam call
    Australia
    Phone call from (02) 8260 0000, said he was argashi from tesltra, calling re my nbn appointment. We are not with telstra, told him where to go and hung up. He rang back and left a message to ring 1800 834 273 with an order number. Rang telstra on 132200 , they said as we are not with telstra, a technician would not call in regards to the nbn, and advised to report as a scam.
  • Anonymous
    January 30, 2019
    Call centre
    Australia
    Caller: Telstra

    Claimed they were Telstra NBN Case Management. I rang back and was given a Ref # - they seemed to be from Tesltra NBN as we had just ordered it and been given the install dates and received the modem etc. Perhaps someone can confirm if it is Tesltra NBN?
  • Anonymous
    January 28, 2019
    Unknown
    Australia
    Official looking email received 22/1 (TELSTRA CUSTOMER SERVICE TEAM - SERVICE.INTERRUPTION @ TELSTRA.COM) stating that NBN network may be interrupted on 28/1 between 11 and 6pm to perform maintenance by NBN company on the network in my area. On 28/1, call from 02140331242 saying internet and landline will be cut off, dial 1 for technican. That number could not be connected! We rang 1800 834 273, and were advised this was a scam. Beware!!!
  • Anonymous
    January 16, 2019
    Unknown
    Australia
    Caller: Sachin

    Ringing from India. Ringing to confirm our order for NBN contract. We have not even ordered NBM.Then trying to tell us our daughter ordered it for us???
  • Anonymous
    November 7, 2018
    Unknown
    Australia
    Caller: Marie on (08) 6228 4112

    Says they are from Telstra re NBN. Claims they are working out of Brisbane - but phone
    number is Perth area code. Says they are from TSA ???? Gave me an ID number but didn't give me any time to check the number and wanted my personal details.
    Got annoyed when I said I wanted to ring the number first to check them out.,
    She claims I have to undertake the appointment they want rather than initiating NBN myself or I'll miss out. Nothing professional about this call!!
  • Anonymous
    August 30, 2018
    Unknown
    Australia
    Caller: Telstra NBN

    I had a call to update NBN changeover dates and organise appointment date. I didn't give personal details when they rang, and they were professional, understanding and provided me with this number to call back as well as their ID. I checked number online with telstra contact details before ringing back.
  • Anonymous
    July 26, 2018
    Unknown
    Australia
    Caller: telstra?

    An indian sounding voice rang at 6PM claiming to be from telstra. AT 6PM!!!!!!

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4 complaints this year

15 total complaints

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