• Anonymous
    March 23, 2021
    Service
    Australia
    Caller: Jessica / Sam

    DO NOT provide this company with any Netflix details - it is a scam and your credit card will be used for fraudulent transactions. This has just happened to my mother while she was on the phone to a Sam at 1 800 431 401. They claim to be Australia Help Centre - it is a scam!
  • Ddefender1
    December 20, 2017
    Scam call
    Australia
    1800 431 401 : Re-routed numbers to a nasty and sophisticated call centre based in India that pretends to be working as or for Microsoft support team.( Apple computers are an easy target). They are FAKE, FAKE, FAKE. Those scums are installing malwares and viruses from popups or with bundles software as Adobe Flash. More importantly, Adult sites are 98% to be found as their favourite way of passing their viruses. Your internet browser suddenly freeze and your computer is being frozen. Best way is to shut your computer down ( by pressing power button for 20-30 to seconds ...or, Press ESC continuously for 10-15 seconds ...or to make sure, unplug Your computer). Fear and stress will take over with messages saying that your computer has had a virus attack. Restart with a clean browser cache and a run of a antivirus if you have one. Talk to someone (to your local computer guy) if you are not reassured or still in distress.This is a free phone call number, that’s targeting Australian audience. Note that nothing has changed in your computer system but check if some extensions had been added to your browser.If you do a lot of surfing the net, always run Task Manager that can stop any further damage. Do not let those curry scumbags win.
    CALL YOUR BANK, CANCEL YOUR TRANSACTION.
    https://discussions.apple.com/docs/DOC-8771
    http://www.hawkesburygazette.com.au/story/4587783/after-paying-microsoft-499-jason-realised-hed-been-scammed/?cs=12
  • William
    April 30, 2021
    Service
    Australia
    Caller: I actually called the number, thinking it was for Netflix support.

    Unfortunately I called them, the number having been passed on to me (as a number for Netflix) by a leading international credit card company whom I had called because my Netflix account would not work with their card. Shortly after making contact I was told to hang up because the phone line was bad, and they would call me back. This happened immediately and (as I only discovered afterwards on checking my call log) I was actually called back from international numbers starting with +1 (the international code for USA, though judging by the accents I doubt if the calls actually emanated from there). Accordingly and foolishly I fully trusted and co-operated with them at every stage, and passed on a mass of personal details and of course my **** Card account number. I was on the phone with them for around 45 minutes, by which time I had become very suspicious. When I questioned what was happening, I was very cordially told that everything would be back to normal after 6 hours, and he finished the call. I subsequently discovered that purchases of $900 had been made with my credit card. I then spent ages changing all significant passwords on my computer, and obtained new numbers for my credit cards from the various financial institutions. I have uninstalled the apps that they added to my computer (at least the ones I know of), as well as running Norton Power Eraser. So far I have had no further problems. Here's hoping, but who knows what information they may have extracted in 45 minutes
  • Anonymous
    April 12, 2021
    Unknown
    Australia
    Absolute scam why can’t Telstra cancel this 1800 number
  • colin
    April 7, 2021
    Unknown
    Australia
    Do not use this service it is scam they ask you for to pay for a service which does not exist. Do not be belie any Google search that comes up with this number
  • Anonymous
    June 6, 2018
    Unknown
    Australia
    Only an Indian scammer would use the expression "much helpful". Th guys pedaling this scam are the ones leaving this positive feedback.

    Avoid these lying scammers.
  • Allison edwards
    July 20, 2021
    Call centre
    Australia
    Caller: i called to netflix 1800 431 401

    i called on netflix number 1800 431 401 and then they fixed my problem i had problem on my LG tv it was giving me error code NW-2-5 but their agents fixed it . Good Service I appreciate their efforts and hard work to resolve customers problem
  • Gary baker
    July 20, 2021
    Call centre
    Australia
    Caller: i called 1800 431 401 on 20/07/2021

    i called on 1800 431 401 then i talked with one of their agent who was very helpful because i was charged two times every month so he process the refund of 190 AUD . Very good service I am happy with thier service
  • Anonymous
    July 19, 2021
    Unknown
    Australia
    Caller: I called them because it’s at the top of the list for Netflix on GOOGLE!!!

    Why is this still in operation!!!
    With all advanced technology and Security!!!
    How can these scum still be operating
    Just called this morning
    Who is allowing this
    Must be Netflix and Google in on it together
    Otherwise they would be taking good care of their customers
    I’m out!
  • Anonymous
    July 18, 2021
    Unknown
    Australia
    I had forgotten my password number and googled Netflix,this 1800 431 401 is at the TOP!!!...why?and HOW...a bit suspicious..anyway they used Addesk and reset password ha..and then said need to update details but when they asked for security my daughter said it wasn’t right and l declined then rang the Netflix number UNDERNEATH...l was helped straight away with no Addesk and she said the first number which again is at the top of the list on google Sounded suspicious WHY!!...How with all the technology and information about these scammers is it still there!!!! At the TOP!!
    And still there at all...what’s really going on????
  • Anonymous
    July 17, 2021
    Scam call
    Australia
    This is a NETFLIX SCAM!! They swindled my mum out of $1700!! NEVER google the Netflix Australia phone number, always go on the website to find it!!
  • Anonymous
    July 1, 2021
    Unknown
    Australia
    If you are leaving positive feedback then clearly you are part of the scam!!!
  • Anonymous
    July 1, 2021
    Unknown
    Australia
    I got scammed for $300 by these people. Do NOT believe the positive comments. It is them.
  • Anonymous
    June 27, 2021
    Unknown
    Australia
    Yep same thing just happened to me.
    They are absolute scum & no doubt karma will further destroy their already pitiful lives.
  • Anonymous
    June 27, 2021
    Unknown
    Australia
    Bullsh*t!!!
    1800 431 401 are SCAMMERS and clearly you're a part of it to post such a comment!
  • Monica
    June 27, 2021
    Unknown
    Australia
    Caller: 1800 431 401

    I Googled "Netflix customer care Australia" and the first number to come up is 1800 431 401. These people are SCAMMERS!!!! They pose as Netflix trying to rectify your issues. May ask you for Anydesk access to your phone or computer. May pretend to need to generate a "code" via offgamers or egifted. DO NOT GIVE THEM ACCESS to anything. Do not call them. Do not take their calls. I just had to cancel my credit card etc.
  • Colin Ross Thomson
    May 14, 2021
    Call centre
    Australia
    Caller: I called on this Netflix helpline number

    I was getting error code NW-3-6 because of this error I was not getting netflix on tv but when I talked on this helpline 1800 431 401 . I got fix my problem and that guy was talking to me was so helpful . I am glad with his assistance
  • Comment Removed
    May 12, 2021
    Australia
    Comment has been removed
  • Anonymous
    May 12, 2021
    Unknown
    Australia
    Caller: I called this number

    I'm very happy by the service I got on this number. I was very confused how to get my problem fix(I was getting blank page whenever open netflix). I got this number on google I dialed it got good service and they fixed my problem in few minutes.

    Thank You Jack(Tech).
  • jimmy poole
    May 12, 2021
    Unknown
    Australia
    very Good service for netflix

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25 complaints this year

29 total complaints

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