I had an email from CGU about this. I waited the prescribed days for the payment and nothing. So I followed up and had another email asking for some details. I smelled a rat so I called the CGU independent number and went through their prompts to the refund department. It turns out to be true. My policy for the refund was from 2001. They had sent a cheque to my old postal address which they are cancelling and sending to my new place.

Your online name here says it all. It is a legitimate refund and any “dum fuk” could do a quick search online on the ASIC website and check for themselves.

Received an email from CGU, being skeptical I rang their general number 132481 selected option 2 and within 3 minutes had verified that the refund is genuine.
They also verified themselves to me.
Applies to policies between 2017 to 2019.

its legit (and safe) after i spoken to the customer service after I received an email and a letter from NRMA.

Caller: No one it was a grubby looking letter

Hello,
I was very suspicious, did some research called SGIO help linespoke to a delightful
lady called Donna very helpful with excellent product knowledge .Even offered to send a cheque for $41 to my home address. She told me it would take about 10 days all good
No problem PLUS NO RISK she did not ask for my bank details . If I may add I NEVER share my banking details on the net I buy a lot of products I use PayPal
Most companies (if they are legit will readily deal through them .)
Thank you Capt. Robert.

i recived 2 letters last one from cgu insurance customer refunds,usual bank details ect ,but telephone n-o is1300 064 699 emailCGUcustomerrefunds @ cqu.com.au i smell a rat, totely different email address to cgu

Caller: SMS and an email

Its not a scam. I went through the Web chat app on the SGIO web site and found out its legit. Got my refund organised.

Call them back - not a scam

no its not a scam

I received an email today regarding an sgio refund and checked back and the policy number was not correct . Furthermore I had received the refund in 2019 for a different amount and certainly not the same policy number.

Caller: Email contact

I received one of these rebate letters, supposedly about a lapsed SGIO Buildings and Contents policy. I was suspicious and used the SGIO WebChat facility. I spoke to Annaliza who was very helpful, and said she would transfer me to the sales and service team. She also said "Please don't reply to the email."
I was transferred to Bala, who went through a question & answer process. I detailed the Policy Number on the email (saying I had a policy some years ago but could not confirm the number). Bala confirmed "this is a legitimate email from us ..." and asked for my full name, DOB, address, phone number etc". I was told my email details did not match their records for the policy - so I asked how SGIO had sent me the email and detailed that policy? What other policies had I had with SGIO, etc, etc.
Nothing matched, and I was asked to phone another department of the company. I decided not to do so.
TODAY - I received an identical email, referring to the same policy number, addressed to another email address that I use, but which has no reference to my name!
Surely this confirms that the whole thing is a SCAM! Two emails about the same policy to two different email addresses?? Both are addressed as "Dear Policyholder" - no personal name at all. BEWARE!!
(Just in case the scammer decides to somehow delete this post, I have saved a copy of it on my computer!)

I received the email and ignored it thinking it was a scam. I then received a text message asking me to contact them. I phoned NRMA and it is genuine. I haven't had policies with them for several years. They went back to 2014. Yes, this is genuine and the number does genuinely belong to NRMA. Call them up and get your refund.

I got a text message to offer me refund from NRMA. thought was a scam at the first place. I then read the comment above and used their website and processed the refund. In short, it's not a scam. So go for it guys.

Caller: SGIC

gosh some people need to learn to use the internet a bit better, there are a fair few pointless posts here
If you're unsure if it's legitimate, first thing you could do is search the number they've asked you to call back, which is 1300 064 698.
Searching 1300 064 698 shows it is a legitimate phone number for the legitimate companies already advised above in previous posts.

Yeah well, I thought the same thing (not a current policy number) but it was for a policy from 7 years ago and I didn't have access to records from that far back. Turns out it was my policy and they paid $78.

Caller: Unknown

It's a scam. They are after your bank account details. All the affirmative comments on here have come from the scammers themselves to make it look legit..
I received a text telling me to call the number re a refund due on an NRMA insurance policy. No other detail. Beware.

Caller: SGIO

Not a scam - received SMS, verified number on NRMA website and with SGIO and got a refund on expired policy

It's not a scam and we dont actually keep our customers card or bank details on record for refunds

Dig deeper on this and think of the motivation of the party involved.

I received this email and was super-sceptical.

Under the close supervision of an IT expert I proceeded through the refund process and should receive a refund of $50.

Now ask yourself. Does the NRMA have the ability to make this email notification sound less like a scam?

Absolutely. And as you work through the process there is even a phone /email verification step that almost guarantees you legitimacy.

But is it in the NRMA's best interest to be giving thousands upon thousands of people with expired policies a $50 refund?

Wouldn't it be better if a large proportion of these good people thought it was a scam?

Think about it.

Caller: "NRMA Scam"

Scam.... email from "NRMA" saying to contact them with financial details for a refund referred this number.
This was one of the more clever email scams I've received, but there were obvious tells such as:
•Bogus Policy number
•Improperly addressed "To policy Holders" instead of account holders actual name
•Missing HTML links where the email prompts you to click
•Missing Communication history data supplied for senders email address
•INSURANCE COMPANIES DO NOT JUST PAY REFUNDS, THEY MAKE IT AS HARD AS POSSIBLE FOR YOU TO GET MONEY OUT OF THEM!!!!
Also, for anyone thinking that it's legit from the reviews, noone in their right mind would use so much insurance jargon about how they got their refund on a review for a telephone number.