• Anonymous
    December 8, 2020
    Unknown
    Australia
    I got an email from NRMA about a refund, asked me to phone 1300 064 698 and provide bank details. I phoned my local NRMA office and then the 132 132 number and they both said this is legitimate. I phoned the 1300 number and have arranged the refund to be paid via cheque.... just to be sure. the policy numbers listed in the email were for an expired policy, but the lady explained they have completed a review that went back 7 years. This does seem above board.
  • Anonymous
    February 5, 2021
    Unknown
    Australia
    Caller: NRMA

    Claims theyve reviewed my policy and im owed a refund, also sent me an email. She said she needed to do a 5 point identification check on me. I said if you really are the insurance company you already have my bank details and will automatically refund me. She said, oh thank you, and hung up. I think this is a scam. Perhaps the ones in this t hgread saying its not, are the scammers.
  • Anonymous
    March 4, 2021
    SMS
    Australia
    Caller: NRMA Insurance

    I applied the logic of "If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck."
    So, if it looks like a scam, smells like a scam, and acts like a scam, then it probably is a scam.

    But chill everyone - it's not a scam - the above logic failed me this time.

    How I made sure that this wasn't a scam is, instead of calling 1300 064 698 number or 132 132, I called the NRMA General Enquiries number on the back of my NRMA card (13 11 22) and when I got through to a human (after 4 extensions), I told them what I was calling about and they redirected me to the Insurance Refunds people.

    Those people told me that because I hadn't called back after they had sent me several notifications of the refund, that they had simply sent a cheque for $77.80 to my address, as they didn't want to pester me with more texts or emails, and they understood that it did look like a scam!

    So, bottom line:
    1. Phone the number on the back of your NRMA members card and get redirected, or
    2. Do nothing and get a check in the mail.

    I love that we have websites like this one to communicate with each other about this kind of stuff!
  • Anonymous
    February 23, 2021
    Company
    Australia
    Caller: Insurance Australia Group

    This number is real, it's a number for nrma, sgio, sgic and CGU, all owned by Insurance Australia Group. The refund is real, you can call any or those insurance companies on their numbers and ask about the refunds, they will direct you to the refunds team. The policy numbers may not match what you currently have because some of the refunds go back to 2013 so they may be cancelled policies. You can also go to their websites and search refunds in the search bar to find the number or other ways to contact them. For example nrma.com.au/refund-help
  • Anonymous
    February 11, 2021
    SMS
    Australia
    Caller: I received a text message with the number as a hyperlink

    Same; this felt like it had scan written all over it.

    I got an SMS and it was one that automatically identifies itself (NRMAnoreply). That's just a paid-for service, but I don't imagine whoever handles them would allow anything with NRMA in its name without a proper shakedown. Mine was for a Home Insurance policy from nearly 3 years ago and I don't have my documents with me to check policy numbers.

    So as I rang, i put "1300 064 698 NRMA Australia" into the *big* search engine and it came back with a page full of hits; up top was https://www.nrma.com.au › refund-help with an NRMA heading and the number in the copy beneath, it was regarding their special line for old policy refunds.

    It also got a hit with Ozbargains, but looks like they resell insurance as they spoke of the same number and NRMA offering car insurance policy refunds, and it also hit https://www.sgic.com.au/refund-help which was an insurance group called SGIC encouraging their members to ring the same number regarding old policy refunds – when I read the small print at the bottom it said they're affiliated with NRMA Insurance.

    So; it seems legit, but yes; it's odd when technically they contact you, then the operator wanted my full name, my address, phone number, birth date –– seems like a lot of info when a name and birth date should do; and I read the policy number to him. He told me they owed me about $26.

    I said just leave it and next time I take a policy with you just take it off; he said they can't do that, and asked for my bank details. It took me a while to find them, he was very patient; did once say he could send me a cheque in the mail but then discounted that idea straight away, saying it could take weeks, needed to be banked, took days to clear, he'll wait for my bank account.

    So I eventually read him my bank account and BSB –– and that's the full monty for starting to create a second persona; full name, DOB, address, phone number, bank account. Number seems legit, but if I call to change my policy or open a new one, I'm on their computer already and I don't recall ever having to give that much information for a house and contents policy or a green slip; still feels odd.


    Still; calling numbers from hyperlinks sent to me, especially since I havent had a
  • Anonymous
    May 7, 2021
    Unknown
    Australia
    It includes past policies also, so check your old policy details on the app.
  • Anonymous
    November 4, 2021
    Unknown
    Australia
    Caller: Email from NRMA

    I am always cautious with emails or SMS such as what I received from NRMA about a possible refund on a 2014 policy - but to my surprise it turned out to be genuine - Refund $65.48 - good to see the Corporate Watchdog were on to them for their past discretions - seems they got at 600000+ customers and have paid out over $100million already - best way to make a claim is log onto nrma-refund-help.iag.com.au and it only takes a few minutes to complete
  • Anonymous
    August 5, 2021
    Unknown
    Australia
    Just phone NRMA on their usual phone number 132 132 and ask for the refund by cheque which they post to the person and address associated with the policy in question. No questions asked about identification. It worked for me. It is not a hoax.
  • Anonymous
    May 7, 2021
    Unknown
    Australia
    Yes it is. I've been an NRMA customer for over 10 years.
  • Anonymous
    March 3, 2021
    Unknown
    Australia
    Caller: NRMA

    I was suspicious too and at first ignored the messages asking me to phone 1300 064 698. The SMS did however correctly quote our current H&C policy number. After getting 3 SMSs and 2 emails I finally phoned the regular NRMA Insurance number 132 132.
    I was then put through to the refund dpt and told that a review had identified a pricing error on our H&C policy and a refund was due. I sought and received further proof that I was in fact talking to the NRMA.
    Conclusion : it is legitimate.
  • Anonymous
    March 3, 2021
    Unknown
    Australia
    Received an email like a lot of people have apparently received. My question is how can it be legitimite if I have never had an NRMA home polcy ?
  • Anonymous
    March 2, 2021
    Unknown
    Australia
    I went straight to their official website and the number is actually listed on their refund help page.

    https://www.nrma.com.au/refund-help

    Also, being https, and not just http means it is secure. I chose to use their chatline to get a printable transcript instead of a phonecall.
  • Anonymous
    December 2, 2020
    Unknown
    Australia
    its legit. i just called their 132 132 number
  • robert
    November 24, 2021
    Unknown
    Australia
    i recived 2 letters last one from cgu insurance customer refunds,usual bank details ect ,but telephone n-o is1300 064 699 emailCGUcustomerrefunds @ cqu.com.au i smell a rat, totely different email address to cgu
  • Fiona Lintorn-Terry
    November 22, 2021
    Unknown
    Australia
    Caller: SMS and an email

    Its not a scam. I went through the Web chat app on the SGIO web site and found out its legit. Got my refund organised.
  • Anonymous
    November 19, 2021
    Unknown
    Australia
    Call them back - not a scam
  • Anonymous
    November 19, 2021
    Unknown
    Australia
    no its not a scam
  • Anonymous
    November 19, 2021
    Unknown
    Australia
    its not a scam
  • Roger
    November 4, 2021
    Unknown
    Australia
    I received an email today regarding an sgio refund and checked back and the policy number was not correct . Furthermore I had received the refund in 2019 for a different amount and certainly not the same policy number.
  • Anonymous
    October 28, 2021
    Other
    Australia
    Caller: Email contact

    I received one of these rebate letters, supposedly about a lapsed SGIO Buildings and Contents policy. I was suspicious and used the SGIO WebChat facility. I spoke to Annaliza who was very helpful, and said she would transfer me to the sales and service team. She also said "Please don't reply to the email."
    I was transferred to Bala, who went through a question & answer process. I detailed the Policy Number on the email (saying I had a policy some years ago but could not confirm the number). Bala confirmed "this is a legitimate email from us ..." and asked for my full name, DOB, address, phone number etc". I was told my email details did not match their records for the policy - so I asked how SGIO had sent me the email and detailed that policy? What other policies had I had with SGIO, etc, etc.
    Nothing matched, and I was asked to phone another department of the company. I decided not to do so.
    TODAY - I received an identical email, referring to the same policy number, addressed to another email address that I use, but which has no reference to my name!
    Surely this confirms that the whole thing is a SCAM! Two emails about the same policy to two different email addresses?? Both are addressed as "Dear Policyholder" - no personal name at all. BEWARE!!
    (Just in case the scammer decides to somehow delete this post, I have saved a copy of it on my computer!)

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