• Anonymous
    December 8, 2020
    Unknown
    Australia
    I got an email from NRMA about a refund, asked me to phone 1300 064 698 and provide bank details. I phoned my local NRMA office and then the 132 132 number and they both said this is legitimate. I phoned the 1300 number and have arranged the refund to be paid via cheque.... just to be sure. the policy numbers listed in the email were for an expired policy, but the lady explained they have completed a review that went back 7 years. This does seem above board.
  • Anonymous
    February 11, 2021
    SMS
    Australia
    Caller: I received a text message with the number as a hyperlink

    Same; this felt like it had scan written all over it.

    I got an SMS and it was one that automatically identifies itself (NRMAnoreply). That's just a paid-for service, but I don't imagine whoever handles them would allow anything with NRMA in its name without a proper shakedown. Mine was for a Home Insurance policy from nearly 3 years ago and I don't have my documents with me to check policy numbers.

    So as I rang, i put "1300 064 698 NRMA Australia" into the *big* search engine and it came back with a page full of hits; up top was https://www.nrma.com.au › refund-help with an NRMA heading and the number in the copy beneath, it was regarding their special line for old policy refunds.

    It also got a hit with Ozbargains, but looks like they resell insurance as they spoke of the same number and NRMA offering car insurance policy refunds, and it also hit https://www.sgic.com.au/refund-help which was an insurance group called SGIC encouraging their members to ring the same number regarding old policy refunds – when I read the small print at the bottom it said they're affiliated with NRMA Insurance.

    So; it seems legit, but yes; it's odd when technically they contact you, then the operator wanted my full name, my address, phone number, birth date –– seems like a lot of info when a name and birth date should do; and I read the policy number to him. He told me they owed me about $26.

    I said just leave it and next time I take a policy with you just take it off; he said they can't do that, and asked for my bank details. It took me a while to find them, he was very patient; did once say he could send me a cheque in the mail but then discounted that idea straight away, saying it could take weeks, needed to be banked, took days to clear, he'll wait for my bank account.

    So I eventually read him my bank account and BSB –– and that's the full monty for starting to create a second persona; full name, DOB, address, phone number, bank account. Number seems legit, but if I call to change my policy or open a new one, I'm on their computer already and I don't recall ever having to give that much information for a house and contents policy or a green slip; still feels odd.


    Still; calling numbers from hyperlinks sent to me, especially since I havent had a
  • Anonymous
    February 5, 2021
    Unknown
    Australia
    Caller: NRMA

    Claims theyve reviewed my policy and im owed a refund, also sent me an email. She said she needed to do a 5 point identification check on me. I said if you really are the insurance company you already have my bank details and will automatically refund me. She said, oh thank you, and hung up. I think this is a scam. Perhaps the ones in this t hgread saying its not, are the scammers.
  • Anonymous
    December 2, 2020
    Unknown
    Australia
    its legit. i just called their 132 132 number
  • Anonymous
    March 4, 2021
    Unknown
    Australia
    Yes, you're right - it's not the NRMA number.

    But it is the NRMA Insurance number, as per the following NRMA Insurance website address:
    https://www.nrma.com.au/contact-us/phone

    The NRMA Roadside Assistance website is mynrma.com.au as per the back of my NRMA members card, and when I click on insurance on that website (mynrma.com.au), it re-directs me to nrma.com.au (NRMA Insurance). So the above link is legit by direct association with it's parent (NRMA).
  • Anonymous
    March 4, 2021
    Unknown
    Australia
    Caller: Multiple text messages

    I’ve never held any polices with any insurance companies in NSW or anywhere over east.
    I’ve been in WA for almost 50 years so I think it was very odd and a scam.
  • Anonymous
    March 4, 2021
    SMS
    Australia
    Caller: NRMA Insurance

    I applied the logic of "If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck."
    So, if it looks like a scam, smells like a scam, and acts like a scam, then it probably is a scam.

    But chill everyone - it's not a scam - the above logic failed me this time.

    How I made sure that this wasn't a scam is, instead of calling 1300 064 698 number or 132 132, I called the NRMA General Enquiries number on the back of my NRMA card (13 11 22) and when I got through to a human (after 4 extensions), I told them what I was calling about and they redirected me to the Insurance Refunds people.

    Those people told me that because I hadn't called back after they had sent me several notifications of the refund, that they had simply sent a cheque for $77.80 to my address, as they didn't want to pester me with more texts or emails, and they understood that it did look like a scam!

    So, bottom line:
    1. Phone the number on the back of your NRMA members card and get redirected, or
    2. Do nothing and get a check in the mail.

    I love that we have websites like this one to communicate with each other about this kind of stuff!
  • Anonymous
    March 3, 2021
    Unknown
    Australia
    Caller: NRMA

    I was suspicious too and at first ignored the messages asking me to phone 1300 064 698. The SMS did however correctly quote our current H&C policy number. After getting 3 SMSs and 2 emails I finally phoned the regular NRMA Insurance number 132 132.
    I was then put through to the refund dpt and told that a review had identified a pricing error on our H&C policy and a refund was due. I sought and received further proof that I was in fact talking to the NRMA.
    Conclusion : it is legitimate.
  • Anonymous
    March 3, 2021
    Scam call
    Australia
    Caller: likely phishing scam text from "NRMA"

    I'm calling this a scam. If I'm correct there are a lot of deliberately misleading posts here. I have no reason to suspect that any insurance company would be trying to contact me personally for a refund. I have no outstanding issues with any insurance company. Even if I did I would expect the communication to follow the normal communication paths rather than a text. Reading above though, there is no way EVER that I would disclose my full personal details to anyone of the phone. Curiously I have had many other obvious scam texts and phonecalls in the last couple of weeks. straight after I asked forcefully to be removed from a wine distribution marketing list. pretty sure some of these mobs sell your data to the bottom feeders if you opt out.
  • Anonymous
    March 3, 2021
    Unknown
    Australia
    Received an email like a lot of people have apparently received. My question is how can it be legitimite if I have never had an NRMA home polcy ?
  • Anonymous
    March 2, 2021
    Unknown
    Australia
    I went straight to their official website and the number is actually listed on their refund help page.

    https://www.nrma.com.au/refund-help

    Also, being https, and not just http means it is secure. I chose to use their chatline to get a printable transcript instead of a phonecall.
  • Anonymous
    March 2, 2021
    Unknown
    Australia
    132 132 is definitely one of their legitimate numbers.

    "What is the phone number for NRMA?
    For insurance matters call 132 132 and for roadside assistance (Membership) call 13 11 22."

    SOURCE: https://www.mynrma.com.au/support/phone
  • Anonymous
    March 1, 2021
    Financial services
    Australia
    Caller: Was an email with this phone number to call

    NRMA are giving refunds on errors happening to Home/Contents policies over the last 7 years. Normally the method for a refund would be to the way it was paid (eg. Bankcard, BPay etc). In this case they only have their system paying to a bank account or via Cheque. You can opt for a cheque if you are really skeptical. This is legit but even I didn't call this 1300 number just in case. Went through the MAIN NRMA number.
  • Anonymous
    February 23, 2021
    Company
    Australia
    Caller: Insurance Australia Group

    This number is real, it's a number for nrma, sgio, sgic and CGU, all owned by Insurance Australia Group. The refund is real, you can call any or those insurance companies on their numbers and ask about the refunds, they will direct you to the refunds team. The policy numbers may not match what you currently have because some of the refunds go back to 2013 so they may be cancelled policies. You can also go to their websites and search refunds in the search bar to find the number or other ways to contact them. For example nrma.com.au/refund-help
  • Anonymous
    February 23, 2021
    Unknown
    Australia
    yes it is. its printed on the bottom of my policy documents
  • Anonymous
    February 22, 2021
    Unknown
    Australia
    The number is for SGIO. Call them and it was legitimate. NRMA acquired the SGIO insurance group some time ago. When I spoke to them the discount related to grouped policies and I was entitled to a refund. Opted to have the refund sent by cheque
  • Anonymous
    February 22, 2021
    Company
    Australia
    Caller: NRMAi

    I had an email but though it was a scam. Then got a sms asking to call them on this number. It is legit and the money was deposited in my bank a/c three days later. Said it was for policies between 2014 and 2017, even for policies now expired.
  • Anonymous
    February 19, 2021
    SMS
    Australia
    Caller: SMS: DoNotReply

    Contact Us - Reminder << Reference ID: 30241722 >> We recently contacted you to let you know you’re entitled to a refund. Please get in touch with us when you have time.
    How?
    NRMA website: search for ‘Refunds’ for details on how to contact us online
    Phone: call us on 1300 064 698 from 8:30am to 8:00pm AEDT Monday to Friday. 
    If you have recently arranged your refund, please disregard this message.
  • NRMA customer
    January 29, 2021
    Unknown
    Australia
    Caller: Text with 1300 064 698 to contact for refund

    The number is real NRMA, just checked on 132132, is a real refund. I was concerned. Now I feel much better😊
  • Anonymous
    January 21, 2021
    SMS
    Australia
    Caller: NRMA

    I received a text message about REFUND, and I got suspicious because I do not have any insurance with NRMA. After I checked the phone number is registered officially under NRMA, I called them and found out it was about my SGIC insurances. They said they would send me the details with email and the refund would come in 2-5 days.

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