I got an email from NRMA about a refund, asked me to phone 1300 064 698 and provide bank details. I phoned my local NRMA office and then the 132 132 number and they both said this is legitimate. I phoned the 1300 number and have arranged the refund to be paid via cheque.... just to be sure. the policy numbers listed in the email were for an expired policy, but the lady explained they have completed a review that went back 7 years. This does seem above board. Caller: NRMA Insurance
I applied the logic of "If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck."
So, if it looks like a scam, smells like a scam, and acts like a scam, then it probably is a scam.
But chill everyone - it's not a scam - the above logic failed me this time.
How I made sure that this wasn't a scam is, instead of calling 1300 064 698 number or 132 132, I called the NRMA General Enquiries number on the back of my NRMA card (13 11 22) and when I got through to a human (after 4 extensions), I told them what I was calling about and they redirected me to the Insurance Refunds people.
Those people told me that because I hadn't called back after they had sent me several notifications of the refund, that they had simply sent a cheque for $77.80 to my address, as they didn't want to pester me with more texts or emails, and they understood that it did look like a scam!
So, bottom line:
1. Phone the number on the back of your NRMA members card and get redirected, or
2. Do nothing and get a check in the mail.
I love that we have websites like this one to communicate with each other about this kind of stuff!
Claims theyve reviewed my policy and im owed a refund, also sent me an email. She said she needed to do a 5 point identification check on me. I said if you really are the insurance company you already have my bank details and will automatically refund me. She said, oh thank you, and hung up. I think this is a scam. Perhaps the ones in this t hgread saying its not, are the scammers.
Caller: Insurance Australia Group
This number is real, it's a number for nrma, sgio, sgic and CGU, all owned by Insurance Australia Group. The refund is real, you can call any or those insurance companies on their numbers and ask about the refunds, they will direct you to the refunds team. The policy numbers may not match what you currently have because some of the refunds go back to 2013 so they may be cancelled policies. You can also go to their websites and search refunds in the search bar to find the number or other ways to contact them. For example nrma.com.au/refund-help
Caller: I received a text message with the number as a hyperlink
Same; this felt like it had scan written all over it.
I got an SMS and it was one that automatically identifies itself (NRMAnoreply). That's just a paid-for service, but I don't imagine whoever handles them would allow anything with NRMA in its name without a proper shakedown. Mine was for a Home Insurance policy from nearly 3 years ago and I don't have my documents with me to check policy numbers.
So as I rang, i put "1300 064 698 NRMA Australia" into the *big* search engine and it came back with a page full of hits; up top was https://www.nrma.com.au › refund-help with an NRMA heading and the number in the copy beneath, it was regarding their special line for old policy refunds.
It also got a hit with Ozbargains, but looks like they resell insurance as they spoke of the same number and NRMA offering car insurance policy refunds, and it also hit https://www.sgic.com.au/refund-help which was an insurance group called SGIC encouraging their members to ring the same number regarding old policy refunds – when I read the small print at the bottom it said they're affiliated with NRMA Insurance.
So; it seems legit, but yes; it's odd when technically they contact you, then the operator wanted my full name, my address, phone number, birth date –– seems like a lot of info when a name and birth date should do; and I read the policy number to him. He told me they owed me about $26.
I said just leave it and next time I take a policy with you just take it off; he said they can't do that, and asked for my bank details. It took me a while to find them, he was very patient; did once say he could send me a cheque in the mail but then discounted that idea straight away, saying it could take weeks, needed to be banked, took days to clear, he'll wait for my bank account.
So I eventually read him my bank account and BSB –– and that's the full monty for starting to create a second persona; full name, DOB, address, phone number, bank account. Number seems legit, but if I call to change my policy or open a new one, I'm on their computer already and I don't recall ever having to give that much information for a house and contents policy or a green slip; still feels odd.
Still; calling numbers from hyperlinks sent to me, especially since I havent had a
I was suspicious too and at first ignored the messages asking me to phone 1300 064 698. The SMS did however correctly quote our current H&C policy number. After getting 3 SMSs and 2 emails I finally phoned the regular NRMA Insurance number 132 132.
I was then put through to the refund dpt and told that a review had identified a pricing error on our H&C policy and a refund was due. I sought and received further proof that I was in fact talking to the NRMA.
Conclusion : it is legitimate.
Received an email like a lot of people have apparently received. My question is how can it be legitimite if I have never had an NRMA home polcy ? I went straight to their official website and the number is actually listed on their refund help page.
Also, being https, and not just http means it is secure. I chose to use their chatline to get a printable transcript instead of a phonecall.
its legit. i just called their 132 132 number Caller: "NRMA Scam"
Scam.... email from "NRMA" saying to contact them with financial details for a refund referred this number.
This was one of the more clever email scams I've received, but there were obvious tells such as:
•Bogus Policy number
•Improperly addressed "To policy Holders" instead of account holders actual name
•Missing HTML links where the email prompts you to click
•Missing Communication history data supplied for senders email address
•INSURANCE COMPANIES DO NOT JUST PAY REFUNDS, THEY MAKE IT AS HARD AS POSSIBLE FOR YOU TO GET MONEY OUT OF THEM!!!!
Also, for anyone thinking that it's legit from the reviews, noone in their right mind would use so much insurance jargon about how they got their refund on a review for a telephone number.
It includes past policies also, so check your old policy details on the app. Yes it is. I've been an NRMA customer for over 10 years. Caller: NRMA
After an internal review, they identified that my policy discount was not applied to my motor insurance and I will receive a refund. Ring the normal number and ask about the email you received. They will confirm it is legitimate.
Just went through the same deal then got worried. Rang through other number and it was verified legit. Same number as above.
Caller: SGIC Insurance (by email) .
Received email from SGIC South Australia saying I had been overcharged in the past , enter details to claim , or phone 1300 064 698 . Thought it might be a scam so left it for two weeks , then thought ; nothing to lose , so filled in details . Two days later another email from Insurance Australia saying $31.71 had been deposited in my bank . Checked bank next day and it was there .
Caller: Letter in post from SGIC with this number in it
Contacted SGIC. Not a scam. Refund processed via cheque.
Caller: SGIC - email
Got an email from SGIC (my normal means of correspondence with them so no surprises there) saying there was a refund due for my home/contents insurance policy. Always sceptical I triple checked; it correctly quoted my policy number & the phone number listed in the email is the one on their website for customer refunds. I didn't click any link (of course not) but went to my SGIC account to confirm all this independently. Better safe than sorry, but this one is above board.
Caller: I received email from NRMA about a refund
I just confirmed with NRMA they transfered me to thia Department and they will be sending me a check.it is their number
I received email from SGIO and all seemed legit, rang the 1300 number and went through all the verification and bank details etc, then thought to double check and found this page with some saying legit and some saying definitely scam etc my heart sunk as I thought I'd been scammed, I rang SGIO direct and told her about it she said straight away it looks like you've got a refund coming to you and I asked her to tell me the number of the renumerations line(I think thats what she called it) and she gave me the 1300 number so yeah I'd say this is legit I just got off the phone to the NRMA Renumeration department, which was reached on this number. I was uncomfortable giving my personal details, such as full name, date of birth, address and phone number, but when she asked me for the details of my preferred bank again, I asked if she could send a cheque. She said she would send one to the address I provided, without any hesitation.
11 complaints this year
11 total complaints
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