• Anonymous
    February 2, 2022
    Unknown
    Australia
    This number has been used in an attempted scam
  • Does not matter, but just to provide reality information in case this is helpful to others
    April 14, 2022
    Unknown
    Australia
    Caller: no one called, but CGU insurance sent me email asking to use this no to call back to provide bank details

    on early April 2022, I received an email from CGU telling me that they have miscalculated an insurance for an old polocy dated back to year 2019. I checked the insurance policy no is correct but not sure if this is a scam, I called back using this number and provided my bank details (then later on I realized I should not have done so, because if this is indeed a scam, they will have my personal details and bank info which a lot things can be done), luckily I call the CGU official number the second day and verified that this is an legit case, they did send me the small refund to my bank the next week. so in summary this is not a scam.
    Helpful information for people who have seen this message:
    1. Never provide your information to people who called you or provided you a number to call, this is the typical scammer's channel, if you feel something seems like a scam - please assume it is.
    2. Always contact the official organization contact, either it is a bank or insurance or a government organization, try to cross verify the contact is legit
    3. Private information should not be given out unless it is absolutely necessary, scammers can do a lot of things with it and cause harm to you.
    Stay safe, if all consumers become vigilant there will be no room for scamming business.
    Hope this helps.
  • I am a legitimate person
    March 21, 2022
    Unknown
    Australia
    Caller: CGU insurance (did not call me)

    CGU insurance company did not call me they sent me an email. I have since contacted CGU directly and this is not a scam, the above phone number is on the CGU web page for refunds. if you are in-doubt contact CGU on 13 24 81 and option 5 (I think it was ) I spoke to tracy. when I rang the 1300 064 699 number I spoke to Clay.
    you can also check on the CGU website.
  • Anonymous
    March 15, 2022
    Unknown
    Australia
    Caller: CGU Insurance

    Phone number was in an email from CGU regarding overcharging on my 4 policies. Called CGU on the number on my policy document and it turns out that it was legit and they are going to refund the money to the bank account details they have on file. I didn't have to provided them with anything other than the policy number, name and date of birth.
  • Anonymous
    July 1, 2022
    Unknown
    Australia
    I received an email from CGU insurance company recently to advise me that I was due refunds on a few car insurance policies. The phone number 1300 064 699, was quoted on this email. Instead of calling the number quoted on the email, i called the CGU general enquiries number, 13 24 81. I spoke to a consultant who verified that I did have refunds due to me. This was definitely legitimate.
  • Frosty
    June 8, 2022
    Unknown
    Australia
    Caller: CGU

    This is NOT a scam. Both the Mobile Number 0481 883 286) and the Landline 1300 064 699) are Legitimate. But as others have said, IF your still not sure, call CGU on their general number first and mention you may have a refund owing.
  • Anonymous
    May 27, 2022
    Company
    Australia
    Caller: CGU

    NOT a scam, If you you go to the CGU Website (https://www.cgu.com.au/refund-help) this number is listed.
  • Anonymous
    April 19, 2022
    Company
    Australia
    Caller: CGU

    at first glance this appears to be a scam however I believe it is legit from CGU despite it saying they had contacted me previously when they hadn't. I think they legally have to contact customers due to an overcharge and refund them however they have deliberately chosen not to contact me in other ways and instead send this dodgy looking sms from an unknown mobile number to give the impression it is a scam knowing a certain percentage of people will ignore it and they wont have to refund and still fulfil their obligation of contacting affected people.
  • Anonymous
    April 8, 2022
    Unknown
    Australia
    Caller: CGU

    Seems legit
  • Rick
    March 24, 2022
    Unknown
    Australia
    Caller: CGU.

    Didn’t get a call. But did get an email with the Same number 1300 064 699 in the email. It was legit, they owed me money, which is now being returned ..
  • Anonymous
    March 11, 2022
    Unknown
    Australia
    Number mentioned in an SMS from 0481 883 286 regarding a CGU refund they supposedly contacted me about recently. SCAM!
  • Anonymous
    March 4, 2022
    Unknown
    Australia
    Caller: Letter received

    supposedly from CGU insurance for supposed overpayment refund. Wanting bank details etc
  • Anonymous
    March 3, 2022
    Unknown
    Australia
    scam with CGU wanting banking details
  • Anonymous
    March 2, 2022
    Unknown
    Australia
    Definitely a scam
  • Anonymous
    December 30, 2021
    Unknown
    Australia
    Unsolicited

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6 complaints this year

6 total complaints

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