• Telco Worker
    September 9, 2017
    Unknown
    Australia
    This is Telstra back of house team, they generally call other ISP to work out technical issues such as faults. I am taking to one as I type this who is helping me get one of my customers connected due to a network issue. Not a scam line at all.
  • Joe
    August 27, 2017
    Unknown
    Australia
    I receive call during my complaint, conversation with telstra customer service, from Philipines, very strange, and also you been forced to give them your DOB before start conversation, compleatly wrrong from Telstra, completly agree with coments above, scam
  • Zack
    August 14, 2017
    Scam
    Australia
    Firstly. anyone can get a legitimate phone number to pass off as being honest. People, wake up. I have a friend who was with DoDo, not telstra. But because the number "Sandra" supplied as a real number, my friend followed all the instructions to "fix" her "compromised" internet. So what happened next was gobsmacking. She almost immediately lost a lot of money from her bank account. One of the "tests" was to log onto her most secure internet site. She suggested that her bank was the most secure. Little did my friend know that this woman now had access to ALL of the information about her, her family, her friends and since she was logged into her internet bank account, that was also available to these lousy scammers. Wake up people. If you dont use telstra, then why would they be calling you about your internet. If in doubt, the slightest doubt. Hang up and call your internet provider.
  • Lorna
    August 2, 2017
    Unknown
    Australia
    It is Telstra..2/8/17 call from this number and can confirm it is Telstra...
  • YM
    July 18, 2017
    Unknown
    Australia
    Scammers. Also avoid (03) 9018 5643. I received a call from Telstra at home, indicating that our internet connection had been compromised and that there had been a security breach. We recently changed over to Telstra and had all manner of issues with the connection so I initially thought that this call was legitimate.
    I asked that they provide me with some evidence that I was speaking to Telstra and they gave me a number to call "Technical Centre". They didn't pick up and called me back. I hung up since I checked the comments here, but I must say that they were pretty good. They called me 2 times after that. This scam is apparently widespread.
  • xavier zolander
    July 7, 2017
    Scam
    Australia
    Received call just before 6pm on 7 Jul 2017 (NSW Australia) - fave time for scammers as we sit down to the news. she said she was from telstra phoning about microsoft software. i said 'no you are not. you are lying to me. give me your number and i will report you to the police.' Haha so this naive indian-sounding woman gave me the number above. duh. i am on the do-not-call-me-list so this is illegal. i know it is not telstra because i dont have a telstra account. so some ppl above are misguided!
  • JF
    June 30, 2017
    Unknown
    Australia
    This is definitely Telstra and it is very disappointing that others have said that it's a scam - it's not!!!! They kindly phoned me back as I had made a complaint about them.
  • Sophie
    June 26, 2017
    Unknown
    Australia
    I was on hold to telstra and I accidentally hung up. The rep called me back using this number. Was fantastic. Meant I didn't have to go through the initial crap with press 1 for blah blah
  • BUTCHER
    June 21, 2017
    Unknown
    Australia
    Please do not call me. I am on the do not call register.
  • Leonie
    June 19, 2017
    Unknown
    Australia
    This is Telstra, I lodged a complaint with the ombudsman about them, they were calling me to discuss it.
  • Robert
    June 13, 2017
    Unknown
    Australia
    Telstra Support
  • Martin
    June 7, 2017
    Scam
    Australia
    Still happening, they try to push you to call them and threaten to disconnect your service, I am a techo and this is just a scam to frightrn older persons.
  • Anonymous
    May 30, 2017
    Unknown
    Australia
    Telstra
  • Allan
    May 19, 2017
    Unknown
    Australia
    This is a legitimate Telstra number. Definitely NOT a scam. I, like a lot of people, was undecided. I had occasion to contact Telstra myself. I got them to look up their internal directory. If you still have any doubt, I would suggest you do as I have done. Get secret questions (with answers only you know) put on your account and insist the caller asks you on all calls. I've had some very interesting comments from some scammers, when I confront them with my request. Anyway, deal with this number in confidence.
  • JS
    May 15, 2017
    Unknown
    Australia
    Rose Wilson Telstra ID No. 145800 is a scammer said my internet was hacked and to open up the computer so she could have access - do not respond - report her n her phone no.
  • Tess A
    May 8, 2017
    Unknown
    Australia
    Yes, same dodgey caller referring to a hacker, and saying she was based in some Melbourne office, but clearly a hoax.
  • Maria
    May 8, 2017
    Scam
    Australia
    I had the same caller today, but I will not be calling her back.
  • Neil
    April 21, 2017
    Unknown
    Australia
    Not a scam. This is Telstra trying to respond to a complaint I made.
  • Narnia
    April 20, 2017
    Unknown
    Australia
    Telstra returning call re: compliant. Not a scammer.
  • L
    April 20, 2017
    Unknown
    Australia
    Definitely scam - have checked with Telstra tpday and they say it's not their number.
    Do not give out personal details or allow them to access your computer.

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95.00%

16 complaints this year

106 total complaints

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