• Anonymous
    July 29, 2020
    Unknown
    Australia
    Called back at 3:18pm AEST and voice mail said "This office is currently closed. Please call back during normal office hours."
  • Anonymous
    November 3, 2020
    Company
    Australia
    Caller: NBN Co

    Genuine caller. Indian accent. Made appointment with Telstra so they called to confirm my previous appointment time and offered to move it earlier as it was initially 18 days away! ..with no internet pretty much....
  • Anonymous
    August 9, 2020
    Unknown
    Australia
    Multiple calls on weekends and outside normal business hours, never leaves a message, very annoying.
  • Anonymous
    September 13, 2020
    Unknown
    Australia
    spoke to some one saying he was from nbn saying the black box was faulty
  • Anonymous
    January 18, 2021
    Unknown
    Australia
    Likely NBN has I had a fault open, however the callers don't seem to have devolved and forgotten how to operate a phone and hang up after 2 seconds.
  • Kev
    November 1, 2020
    Company
    Australia
    Caller: NBN CO

    This number was genuinely NBN calling about an upcoming appointment to rectify an internet outage after we logged a ticket.
    Yes an Indian accent, but 100% NBN guys scheduling their rectification works.
  • Anonymous
    September 28, 2020
    Unknown
    Australia
    I got a few calls from this number, (03) 9001 5712, as well. I just googled it, it's a local access number for Australia used by an India phone card company called Mother India.

    http://www.motherindiacard.com/local_access.asp

    I think this confirmed it is a scam call. If the person on the call also knew your address, then it would mean they had got hold of customer private information from NBN or your Internet provider. This could mean a security breach because your Internet provider or NBN's system had been hacked somehow. This concerns me more then just a scam phone call.

    Back a few years ago before FaceBook Messenger, Whatsapp, WeChat, or Zoom, by which we can call anyone anywhere, to avoid high cost from making international phone calls, there were a lot of companies selling phone card services. Phone card companies had a worldwide network. They offered a phone service using Internet in the middle and local voice switching at the end countries. Each end had a local fixed line phone number. eg. Say one of my relatives lived in India and I lived in Australia, when they tried to call me, instead of dialling my Australia number, which would incur cost of an International call, they would dial a local India number, +91 xxxxxxxx, to get onto a phone card company's network, this would only cost them the cost of a local call, then they keyed in phone card number and passcode which were shown on the phone card they purchased somewhere, then they keyed in my Australia number, then my phone in Australia would ring and show as someone from Melbourne (03) 9001 5712 was trying to make a domestic call to me. These companies must have gone out of business by now due to the many new ways of making video and voice calls using mobile data over the Internet instead of using the traditional voice switching network. That's probably why Mother India's website only shows "Copywrite 2012".
  • Broon in Brissie
    September 18, 2020
    Unknown
    Australia
    Caller: (03) 9001 5712

    I thought it was a scam but turns out it is TPG's call centre (I called TPG on their website number and they confirmed it is legit). So there you go.
  • Anonymous
    February 24, 2021
    Service
    Australia
    Caller: NBN

    It is a legit call re: NBN, either appointments or such. They are still weird though.
  • Geoff Wheeler
    January 21, 2021
    Company
    Australia
    Caller: NBN

    Like others I distrusted this number. Kept calling, no message and no way to call back. When answered it was NBN confirming details for a maintenance appointment.
  • Anonymous
    January 20, 2021
    Unknown
    Australia
    No it is a legitimate call from NBN confirming appointment times made through my ISP.
  • Anonymous
    January 17, 2021
    Call centre
    Australia
    Caller: Call centre NBN

    Called to confirm appointment to repair NBN. Knew when the appointment was scheduled for and what was likely at fault. Very polite. Legit.
  • Anonymous
    December 10, 2020
    Unknown
    Australia
    Caller: Someone claiming to be from the NBN who knew my name and mobile number.

    Scam! Received a call from someone claiming to be from the NBN. They seemed to know my name and mobile number. They wanted to book a time to replace my modem for free. I told them to call me later and then called my ISP. My ISP has always handled any NBN related issues, they confirmed my modem did not need replacing and that they will always be the first point of contact for NBN issues.
  • Anonymous
    December 3, 2020
    Nuisance call
    Australia
    Four calls in a short period of time, no recorded message for calls, an hour later after these call no SMS received, which I think would have been sent by a genuine caller.
  • Anonymous
    December 3, 2020
    Unknown
    Australia
    Legitimate caller, NBN calling to confirm appointment to install.
  • Anonymous
    November 10, 2020
    Unknown
    Australia
    Called twice no messages left and then I tried to return the call and it doesn't ring, it just hangs up straight away. Weird.
  • Roon
    October 28, 2020
    Call centre
    Australia
    Caller: NBN

    OS Call centre confirming NBN 'black box' replacement appointment. Knew details and ISP. Seems legit.
  • Anonymous
    October 24, 2020
    Unknown
    Australia
    Much the same as other recipients.. heavy voice.. mentioned NBN.. which I ignored and hanged up. He rang back straight away, so just cut him off before he spoke. I notice he tried ringing again (missed call) which will end up in the dustbin (again). What a shame these scammers cant be caught red-handed.
  • Anonymous
    October 22, 2020
    Unknown
    Australia
    2 missed calls. Called back. Phone doesn't even ring.
  • Anonymous
    October 19, 2020
    Unknown
    Australia
    Caller: NBN Co

    Hi all
    This is legitimately the NBN co. It is NOT a spam. they called me to confirm my technician apointment, they had all the information and i didnt need to provide anything. If you ignore the call you probably wont get NBN connected/ fixed.

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21 complaints this year

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