Comments on (02) 9392 6000

75.00%
Spam Score
7 complaints this year, 36 total complaints

7 complaints this year, 36 total complaints

Comments on (02) 9392 6000


Anonymous

Posted on March 11, 2024
Caller type: Unknown
Location: United States
Caller: NBN

Legitimate
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Scott

Posted on February 2, 2024
Caller type: Company
Location: Australia
Caller: NBNco Infrastructure

NBNco left message on my answering machine to say the problem I reported with their infrastructure on a power pole was going to be investigated today.

We've had a lot of problems with people nicking the old copper wires and damaging actual power wires as well, and making the stobie poles (concrete with steel frames) live... So I reported with the snap send solve app. "pit and equipment - nbn". There were loose wires hanging from the bottom of the power pole.

Finally got a way to report to them (snap send solve app), maybe they will clean up some of the redundant infrastructure.
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Anonymous

Posted on December 11, 2023
Caller type: Service
Location: Australia
Caller: NBN

You would think the NBN would at least make their own phones work properly, HA! They called at least 5 times this morning but everytime I answered the line was dead as though they had pressed mute at their end. Still haven't been able to hear them and the last time they called I suggested they try some other method of contact.
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Anonymous

Posted on October 27, 2023
Caller type: Unknown
Location: Australia
Caller: NBN

Not scam. It was call from NBN who my iSP said would call because I contacted the ISP and said I was experiencing NBN connection problems the previous day.
0 found this comment helpful
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Nick

Posted on August 21, 2023
Caller type: Company
Location: Australia
Caller: NBNCo

Legitament call from NBN Co about a complain I had lodged a few days ago
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Anonymous

Posted on August 8, 2023
Caller type: Service
Location: Australia
Caller: NBN

I lodged a ticket to have NBN pit lids replaced as they had become damaged and were a hazard. The caller was the Case Manager for nbn Damages and Urgent HSE updating me on the status of the job.
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Anonymous

Posted on August 4, 2023
Caller type: Company
Location: Australia
Caller: NBN Co

This is a legit call to confirm a pre-booked visit by an by NBN Co Tech to visit our office. They left a message with the exact details of the appointment.
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Anonymous

Posted on June 20, 2023
Caller type: Unknown
Location: Australia
Spoofed number that, if you call, recorded message claims it's nbn and states 'please note that his number does not have a call back feature'. If you listen to the message on nbn's contact number, they advise about scams and state that they rarely call clients directly. Very aggressive call pattern. I declined 6 calls in the space of 2.5 hours. Nbn must have a data leak because I did have an appointment booked for the next week. However, as usual, I received a confirmation text the night before, asking me to confirm with a YES or NO via text. Nbn do not call to confirm technician appointments.
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Anonymous

Posted on June 15, 2023
Caller type: Other
Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address for appointment that's all. No other details requested. When the call ended, I received a notification within 2mins from Telstra confirming the appointment we agreed on during the call.
NBN website says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected." (https://www.nbnco.com.au/learn/protect-yourself-from-scams)
Calls that start talking about your system being hacked or about security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is very likely a scam. If in doubt, hang up and call your provider directly.
0 found this comment helpful
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Anonymous

Posted on June 15, 2023
Caller type: Unknown
Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address that's all. When the call ended, I received a notification from Telstra confirming the appointment we agreed on during the call.
NBN website (https://www.nbnco.com.au/learn/protect-yourself-from-scams) says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected."
'nbn' caller that start talking about your system being hacked or security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is likely a scam. If in doubt, hang up and call your provider directly.
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Anonymous

Posted on June 13, 2023
Caller type: Unknown
Location: Australia
Not a scam, just NBN checking details for tech comes out
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Anonymous

Posted on June 7, 2023
Caller type: Unknown
Location: Australia
I think its legit coz they know my address and booking time for my NBN appointment.
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Anonymous

Posted on May 5, 2023
Caller type: Company
Location: Australia
Caller: Nbn

Caller is nbn i was due for an appointment and they managed to fix the issue over the phone which Telstra was unable to do. Happy i answered.
0 found this comment helpful
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Anonymous

Posted on May 2, 2023
Caller type: Company
Location: Australia
Caller: NBN Co

Legitimate call regarding an NBN technician appointment
0 found this comment helpful
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Anonymous

Posted on January 7, 2023
Caller type: Company
Location: Australia
Caller: NBN

This is a legitimate call from NBN Co.
0 found this comment helpful
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Anonymous

Posted on December 15, 2022
Caller type: Service
Location: Australia
Caller: NBN

LEGIT CALL FROM NBN
Rang to discuss an issue with NBN
0 found this comment helpful
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Anonymous

Posted on December 15, 2022
Caller type: Company
Location: Australia
Caller: NBN

I reported an NBN line down and they called me to let me know a technician was coming to fix it
0 found this comment helpful
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JH

Posted on November 22, 2022
Caller type: Unknown
Location: Australia
Caller: NBN

I am inclined to agree with Ange here: when you call it back it is an unattended number but when I checked my call history with that number on my phone, I have one or two calls of a few minutes each on that number and it times with when I raised a damage repair issue with them. I advise that if you have contacted NBN in the recent past, check if you have a call history with this number. If you do, there is every chance it is their customer service response centre.
0 found this comment helpful
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Ange

Posted on November 8, 2022
Caller type: Company
Location: Australia
Caller: NBN Co

Legitimate call from NBN Co, unattended number though.
I have been trying to fix my nbn and missed this call so know it's legit.
0 found this comment helpful
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Anonymous

Posted on October 28, 2022
Caller type: Service
Location: United States
Caller: NBN

Initially I was cautious as they claimed to be from NBN but it was a typical scammer type of call. I did have an NBN appointment the next week so I continued. They had all the details of the booking and only asked for confirmation of the day and time as well as any access issues for the technician. Never asked for personal information and it was 100% a legit call.
I think some of the scam reviews below simply had uneducated call centre workers who would have come across as scammers.

You’d think NBN would have a dedicated number with caller ID… SMH
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