Comments on (02) 9392 6000

75.00%
Spam Score
6 complaints this year, 33 total complaints

6 complaints this year, 33 total complaints

Comments on (02) 9392 6000


Anonymous

Posted on June 15, 2023
Caller type: Other
Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address for appointment that's all. No other details requested. When the call ended, I received a notification within 2mins from Telstra confirming the appointment we agreed on during the call.
NBN website says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected." (https://www.nbnco.com.au/learn/protect-yourself-from-scams)
Calls that start talking about your system being hacked or about security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is very likely a scam. If in doubt, hang up and call your provider directly.
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Anonymous

Posted on June 15, 2023
Caller type: Unknown
Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address that's all. When the call ended, I received a notification from Telstra confirming the appointment we agreed on during the call.
NBN website (https://www.nbnco.com.au/learn/protect-yourself-from-scams) says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected."
'nbn' caller that start talking about your system being hacked or security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is likely a scam. If in doubt, hang up and call your provider directly.
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Anonymous

Posted on June 13, 2023
Caller type: Unknown
Location: Australia
Not a scam, just NBN checking details for tech comes out
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Anonymous

Posted on June 7, 2023
Caller type: Unknown
Location: Australia
I think its legit coz they know my address and booking time for my NBN appointment.
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Anonymous

Posted on May 5, 2023
Caller type: Company
Location: Australia
Caller: Nbn

Caller is nbn i was due for an appointment and they managed to fix the issue over the phone which Telstra was unable to do. Happy i answered.
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Anonymous

Posted on May 2, 2023
Caller type: Company
Location: Australia
Caller: NBN Co

Legitimate call regarding an NBN technician appointment
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Anonymous

Posted on January 7, 2023
Caller type: Company
Location: Australia
Caller: NBN

This is a legitimate call from NBN Co.
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Anonymous

Posted on December 15, 2022
Caller type: Service
Location: Australia
Caller: NBN

LEGIT CALL FROM NBN
Rang to discuss an issue with NBN
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Anonymous

Posted on December 15, 2022
Caller type: Company
Location: Australia
Caller: NBN

I reported an NBN line down and they called me to let me know a technician was coming to fix it
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JH

Posted on November 22, 2022
Caller type: Unknown
Location: Australia
Caller: NBN

I am inclined to agree with Ange here: when you call it back it is an unattended number but when I checked my call history with that number on my phone, I have one or two calls of a few minutes each on that number and it times with when I raised a damage repair issue with them. I advise that if you have contacted NBN in the recent past, check if you have a call history with this number. If you do, there is every chance it is their customer service response centre.
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Ange

Posted on November 8, 2022
Caller type: Company
Location: Australia
Caller: NBN Co

Legitimate call from NBN Co, unattended number though.
I have been trying to fix my nbn and missed this call so know it's legit.
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Anonymous

Posted on October 28, 2022
Caller type: Service
Location: United States
Caller: NBN

Initially I was cautious as they claimed to be from NBN but it was a typical scammer type of call. I did have an NBN appointment the next week so I continued. They had all the details of the booking and only asked for confirmation of the day and time as well as any access issues for the technician. Never asked for personal information and it was 100% a legit call.
I think some of the scam reviews below simply had uneducated call centre workers who would have come across as scammers.

You’d think NBN would have a dedicated number with caller ID… SMH
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Anonymous

Posted on October 27, 2022
Caller type: Unknown
Location: Australia
Must be a scam - check this out. https://www.nbnco.com.au/learn/protect-yourself-from-scams
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Anonymous

Posted on October 27, 2022
Caller type: Unknown
Location: Australia
Rang multiple times, sounded like an Indian call centre, couldn't hear clearly - I heard NBN. I am setting up NBN currently, but everything is in order so this must be a scam. How are they getting this information??
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Anonymous

Posted on October 20, 2022
Caller type: Scam call
Location: Australia
Scam scam scam. Do not trust. My ISP has no record of any NBN orders. Note someone actually turned up at my place too which is frightening. Had a worksheet with the details
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Jeff

Posted on October 14, 2022
Caller type: Call centre
Location: Australia
Caller: NBN

Confirm the NBN technican guy coming next week to activate my internet. Definitely not a scam for me.
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Anonymous

Posted on October 8, 2022
Caller type: Unknown
Location: Australia
Caller: Apparently nbn

If it's not a scam, how can this Indian guy claim to connect my nbn over the phone only when I don't even have an nbn box attached to the house!! LOL, ffs.
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Anonymous

Posted on September 30, 2022
Caller type: Call centre
Location: Australia
Caller: NBN co

Seemed genuine to me.

If it was a scam they didn’t need to call me as he had my name my address and the provider details already. He knew I had just connected and all he asked was if it was working.

Didn’t seek any information from me.
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Al

Posted on September 19, 2022
Caller type: Scam call
Location: Australia
Caller: Fake NBN

Caller claimed he was from NBN and said I had a scheduled appointment on the 22nd, except I don't. He hung up when I asked him what my full name was.
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Daniel Hedger

Posted on August 30, 2022
Caller type: Scam call
Location: Australia
Caller: I called them

If you feel like scam baiting them, too bad they do not answer private numbers, dirty dogs!
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