Posted on August 21, 2023 Caller type: Company Location: Australia
Caller: NBNCo Legitament call from NBN Co about a complain I had lodged a few days ago
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Anonymous
Posted on August 8, 2023 Caller type: Service Location: Australia
Caller: NBN I lodged a ticket to have NBN pit lids replaced as they had become damaged and were a hazard. The caller was the Case Manager for nbn Damages and Urgent HSE updating me on the status of the job.
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Anonymous
Posted on August 4, 2023 Caller type: Company Location: Australia
Caller: NBN Co This is a legit call to confirm a pre-booked visit by an by NBN Co Tech to visit our office. They left a message with the exact details of the appointment.
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Anonymous
Posted on June 20, 2023 Caller type: Unknown Location: Australia
Spoofed number that, if you call, recorded message claims it's nbn and states 'please note that his number does not have a call back feature'. If you listen to the message on nbn's contact number, they advise about scams and state that they rarely call clients directly. Very aggressive call pattern. I declined 6 calls in the space of 2.5 hours. Nbn must have a data leak because I did have an appointment booked for the next week. However, as usual, I received a confirmation text the night before, asking me to confirm with a YES or NO via text. Nbn do not call to confirm technician appointments.
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Anonymous
Posted on June 15, 2023 Caller type: Other Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address for appointment that's all. No other details requested. When the call ended, I received a notification within 2mins from Telstra confirming the appointment we agreed on during the call. NBN website says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected." (https://www.nbnco.com.au/learn/protect-yourself-from-scams) Calls that start talking about your system being hacked or about security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is very likely a scam. If in doubt, hang up and call your provider directly.
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Anonymous
Posted on June 15, 2023 Caller type: Unknown Location: Australia
NBN call about technician appointment. They only discussed reschedule of appointment, date/time and confirmed address that's all. When the call ended, I received a notification from Telstra confirming the appointment we agreed on during the call. NBN website (https://www.nbnco.com.au/learn/protect-yourself-from-scams) says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected." 'nbn' caller that start talking about your system being hacked or security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is likely a scam. If in doubt, hang up and call your provider directly.
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Anonymous
Posted on June 13, 2023 Caller type: Unknown Location: Australia
Not a scam, just NBN checking details for tech comes out
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Anonymous
Posted on June 7, 2023 Caller type: Unknown Location: Australia
I think its legit coz they know my address and booking time for my NBN appointment.
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Anonymous
Posted on May 5, 2023 Caller type: Company Location: Australia
Caller: Nbn Caller is nbn i was due for an appointment and they managed to fix the issue over the phone which Telstra was unable to do. Happy i answered.
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Anonymous
Posted on May 2, 2023 Caller type: Company Location: Australia
Caller: NBN Co Legitimate call regarding an NBN technician appointment
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Anonymous
Posted on January 7, 2023 Caller type: Company Location: Australia
Caller: NBN This is a legitimate call from NBN Co.
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Anonymous
Posted on December 15, 2022 Caller type: Service Location: Australia
Caller: NBN LEGIT CALL FROM NBN Rang to discuss an issue with NBN
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Anonymous
Posted on December 15, 2022 Caller type: Company Location: Australia
Caller: NBN I reported an NBN line down and they called me to let me know a technician was coming to fix it
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JH
Posted on November 22, 2022 Caller type: Unknown Location: Australia
Caller: NBN I am inclined to agree with Ange here: when you call it back it is an unattended number but when I checked my call history with that number on my phone, I have one or two calls of a few minutes each on that number and it times with when I raised a damage repair issue with them. I advise that if you have contacted NBN in the recent past, check if you have a call history with this number. If you do, there is every chance it is their customer service response centre.
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Ange
Posted on November 8, 2022 Caller type: Company Location: Australia
Caller: NBN Co Legitimate call from NBN Co, unattended number though. I have been trying to fix my nbn and missed this call so know it's legit.
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Anonymous
Posted on October 28, 2022 Caller type: Service Location: United States
Caller: NBN Initially I was cautious as they claimed to be from NBN but it was a typical scammer type of call. I did have an NBN appointment the next week so I continued. They had all the details of the booking and only asked for confirmation of the day and time as well as any access issues for the technician. Never asked for personal information and it was 100% a legit call. I think some of the scam reviews below simply had uneducated call centre workers who would have come across as scammers.
You’d think NBN would have a dedicated number with caller ID… SMH
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Anonymous
Posted on October 27, 2022 Caller type: Unknown Location: Australia
Must be a scam - check this out. https://www.nbnco.com.au/learn/protect-yourself-from-scams
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Anonymous
Posted on October 27, 2022 Caller type: Unknown Location: Australia
Rang multiple times, sounded like an Indian call centre, couldn't hear clearly - I heard NBN. I am setting up NBN currently, but everything is in order so this must be a scam. How are they getting this information??
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Anonymous
Posted on October 20, 2022 Caller type: Scam call Location: Australia
Scam scam scam. Do not trust. My ISP has no record of any NBN orders. Note someone actually turned up at my place too which is frightening. Had a worksheet with the details
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Jeff
Posted on October 14, 2022 Caller type: Call centre Location: Australia
Caller: NBN Confirm the NBN technican guy coming next week to activate my internet. Definitely not a scam for me.
Comments on (02) 9392 6000
Nick
Posted on August 21, 2023Caller type: Company
Location: Australia
Legitament call from NBN Co about a complain I had lodged a few days ago
Anonymous
Posted on August 8, 2023Caller type: Service
Location: Australia
I lodged a ticket to have NBN pit lids replaced as they had become damaged and were a hazard. The caller was the Case Manager for nbn Damages and Urgent HSE updating me on the status of the job.
Anonymous
Posted on August 4, 2023Caller type: Company
Location: Australia
This is a legit call to confirm a pre-booked visit by an by NBN Co Tech to visit our office. They left a message with the exact details of the appointment.
Anonymous
Posted on June 20, 2023Caller type: Unknown
Location: Australia
Anonymous
Posted on June 15, 2023Caller type: Other
Location: Australia
NBN website says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected." (https://www.nbnco.com.au/learn/protect-yourself-from-scams)
Calls that start talking about your system being hacked or about security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is very likely a scam. If in doubt, hang up and call your provider directly.
Anonymous
Posted on June 15, 2023Caller type: Unknown
Location: Australia
NBN website (https://www.nbnco.com.au/learn/protect-yourself-from-scams) says "nbn will never call and ask to access your computer or advise you that you’re going to be disconnected."
'nbn' caller that start talking about your system being hacked or security breach and need access to your system or payments to secure the appointment or to avoid disconnection or unsolicited install of additional services, is likely a scam. If in doubt, hang up and call your provider directly.
Anonymous
Posted on June 13, 2023Caller type: Unknown
Location: Australia
Anonymous
Posted on June 7, 2023Caller type: Unknown
Location: Australia
Anonymous
Posted on May 5, 2023Caller type: Company
Location: Australia
Caller is nbn i was due for an appointment and they managed to fix the issue over the phone which Telstra was unable to do. Happy i answered.
Anonymous
Posted on May 2, 2023Caller type: Company
Location: Australia
Legitimate call regarding an NBN technician appointment
Anonymous
Posted on January 7, 2023Caller type: Company
Location: Australia
This is a legitimate call from NBN Co.
Anonymous
Posted on December 15, 2022Caller type: Service
Location: Australia
LEGIT CALL FROM NBN
Rang to discuss an issue with NBN
Anonymous
Posted on December 15, 2022Caller type: Company
Location: Australia
I reported an NBN line down and they called me to let me know a technician was coming to fix it
JH
Posted on November 22, 2022Caller type: Unknown
Location: Australia
I am inclined to agree with Ange here: when you call it back it is an unattended number but when I checked my call history with that number on my phone, I have one or two calls of a few minutes each on that number and it times with when I raised a damage repair issue with them. I advise that if you have contacted NBN in the recent past, check if you have a call history with this number. If you do, there is every chance it is their customer service response centre.
Ange
Posted on November 8, 2022Caller type: Company
Location: Australia
Legitimate call from NBN Co, unattended number though.
I have been trying to fix my nbn and missed this call so know it's legit.
Anonymous
Posted on October 28, 2022Caller type: Service
Location: United States
Initially I was cautious as they claimed to be from NBN but it was a typical scammer type of call. I did have an NBN appointment the next week so I continued. They had all the details of the booking and only asked for confirmation of the day and time as well as any access issues for the technician. Never asked for personal information and it was 100% a legit call.
I think some of the scam reviews below simply had uneducated call centre workers who would have come across as scammers.
You’d think NBN would have a dedicated number with caller ID… SMH
Anonymous
Posted on October 27, 2022Caller type: Unknown
Location: Australia
Anonymous
Posted on October 27, 2022Caller type: Unknown
Location: Australia
Anonymous
Posted on October 20, 2022Caller type: Scam call
Location: Australia
Jeff
Posted on October 14, 2022Caller type: Call centre
Location: Australia
Confirm the NBN technican guy coming next week to activate my internet. Definitely not a scam for me.
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