Actually they do call you sometimes. Its not fake. Technician who comes onsite is not from NBN, they are usually contractors from other companies.

I'm sure it is a scam call from some place claiming to be NBN. I have acquaintances who work at NBN and they're 100% sure NBN doesn't call personal number unless you are advised to wait for them to call due to an issue that would be easier to be solved if you talk to a staff such as the product you ordered has failed, payment didn't go through etc on a totally different number. Anyone claiming this number is real either been scammed or don't know they are or someone from that scam place. Please be careful and be mindful!

100% Scam Call. Very convincing call as they have access to your NBN appointment time, Address, name etc.

Feels genuine until they mentioned the wrong ISP and called me while my NBN technician was already on site.

Caller: NBN

Unmonitored NBN useless Not Broadminded Negativity.

These guys couldn’t connect if they had guide dogs.

Caller: NBN

Legit call confirming an upcoming installation appointment

Be AWARE!!! These guys knew that I had an NBN technician booked and knew the day and time. Nearly had me fooled until they ask for my IPT number. I checked with the actual technician and he said that NBN never call.

Caller: NBN

I am inclined to agree with Ange here: when you call it back it is an unattended number but when I checked my call history with that number on my phone, I have one or two calls of a few minutes each on that number and it times with when I raised a damage repair issue with them. I advise that if you have contacted NBN in the recent past, check if you have a call history with this number. If you do, there is every chance it is their customer service response centre.

Caller: NBN Co

Legitimate call from NBN Co, unattended number though.
I have been trying to fix my nbn and missed this call so know it's legit.

Caller: NBN

Initially I was cautious as they claimed to be from NBN but it was a typical scammer type of call. I did have an NBN appointment the next week so I continued. They had all the details of the booking and only asked for confirmation of the day and time as well as any access issues for the technician. Never asked for personal information and it was 100% a legit call.
I think some of the scam reviews below simply had uneducated call centre workers who would have come across as scammers.

You’d think NBN would have a dedicated number with caller ID… SMH

Must be a scam - check this out. https://www.nbnco.com.au/learn/protect-yourself-from-scams

Rang multiple times, sounded like an Indian call centre, couldn't hear clearly - I heard NBN. I am setting up NBN currently, but everything is in order so this must be a scam. How are they getting this information??

Scam scam scam. Do not trust. My ISP has no record of any NBN orders. Note someone actually turned up at my place too which is frightening. Had a worksheet with the details

Caller: NBN

Confirm the NBN technican guy coming next week to activate my internet. Definitely not a scam for me.

Caller: Apparently nbn

If it's not a scam, how can this Indian guy claim to connect my nbn over the phone only when I don't even have an nbn box attached to the house!! LOL, ffs.

Caller: NBN co

Seemed genuine to me.

If it was a scam they didn’t need to call me as he had my name my address and the provider details already. He knew I had just connected and all he asked was if it was working.

Didn’t seek any information from me.

Caller: Fake NBN

Caller claimed he was from NBN and said I had a scheduled appointment on the 22nd, except I don't. He hung up when I asked him what my full name was.

Caller: I called them

If you feel like scam baiting them, too bad they do not answer private numbers, dirty dogs!

Caller: (02) 9392 6000

Fraud. Scam Alert. These people appear to get access to NBN future logged jobs. Do not answer. Fraud.

I believe people saying this is legit have either been fooled or are the scammers. Further to my comment from 19 Aug 2022. I asked the NBN technician who came on site to setup my fibre about these calls. He said the NBN are a wholesaler and do *not* phone customers.

Caller: "NBN"

Just received a call about my "pre-existing" appointment which I never made.
called specifically saying they were from NBN but would not give me any details until I verified my account with them.
Said they could give me the street address but I had not pre-existing appointment.
If this is NBN, what a crappy experience.