Comments on (02) 9174 3000

100.00%
Spam Score
30 complaints this year, 211 total complaints

30 complaints this year, 211 total complaints

Comments on (02) 9174 3000


Keren

Posted on December 6, 2022
Caller type: Unsolicited call
Location: Australia
Caller: Optus

Woman called, supposedly from Optus, about my complaint. Thing is, I didn’t make a complaint. Suspected it was a scam call. Very hard to decipher as her very strong accent made it hard to understand and she spoke that fast I couldn’t keep up. Possibly from India. I regard every unsolicited call a scam call now. Can’t be too complacent. Thanks Optus.
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Keren

Posted on December 6, 2022
Caller type: Unsolicited call
Location: Australia
Caller: Optus

(02) 9174 3000. Said she was from optus ccomplaints
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Not a scam

Posted on November 28, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Definitely Optus, I called back after they left voicemail, rectified my order and that was that. No issues, it is not a scam, totally Optus staff.
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Anonymous

Posted on November 21, 2022
Caller type: Company
Location: Australia
Caller: Optus

This is an Optus number. I agree, it needs a caller ID because it does seem suspicious. I have been dealing with someone from Optus recently and it is always from this particular number. My dealing has been within the NBN department of Optus. Not a scam.
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Anonymous

Posted on November 17, 2022
Caller type: Call centre
Location: Australia
Caller: Optus

This is not a scam. This is the Optus complaints team. Just call them back via their customer service number.
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Anonymous

Posted on November 16, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Caller definitely legit.
Left a voicemail - was calling about a service provided, asking for feedback.
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Anonymous

Posted on November 9, 2022
Caller type: Unknown
Location: United States
Caller: Optus

Legit call from Optus after I had requested an upgrade to my NBN technology
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Anonymous

Posted on November 4, 2022
Caller type: Other
Location: Australia
got a number of calls from his number today no msg left
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G

Posted on November 4, 2022
Caller type: Company
Location: Australia
Caller: Optus

Legit - I had ordered a new phone online & they were calling to confirm my details, shipping etc., how much was owing on my phone. All legit - they sent me codes to my phone and email for verification.
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Anonymous

Posted on October 31, 2022
Caller type: Call centre
Location: Australia
Caller: Optus

Called me regarding my Complaint then messaged me to call back. The only problem I had was the 1300 number I called they didn't talk on the other end. I could hear them breathing and didn't respond to me. After 3 calls later a lady answered and said the guy I needed to talk to had gone on a lunch break.

Not a scam
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Anonymous

Posted on October 29, 2022
Caller type: Scam call
Location: Australia
Caller: Scammer impersonating optus

This is a scam call that has now been reported to Optus
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Anonymous

Posted on October 29, 2022
Caller type: Unknown
Location: Australia
Exactly
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Anonymous

Posted on October 19, 2022
Caller type: Unknown
Location: Australia
exactly
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Anonymous

Posted on October 18, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Regarding my complaint to the TIO about the cyber attack that has also affected me. I'm sorry but warning and proof that they are legit would be better than a random number calling!! I will never trust any phone call!! Due to this breach!!
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Anonymous

Posted on October 17, 2022
Caller type: Unknown
Location: Australia
This is Optus regarding an issue I have. However as I don't answer unknown numbers I didn't answer. So I now have to wait for them to call back. Tomorrow?
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Anonymous

Posted on October 11, 2022
Caller type: Unknown
Location: Australia
Caller: Optus Customer reolution team

Missed call, then text saying it was Ginika from Optus Resolution team and they'd call back in 2 days or I can email them
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Wayne

Posted on October 7, 2022
Caller type: Company
Location: Australia
Caller: Optus technical support

2 calls from this number that I couldn't hear anyone on the other end. 3rd call advised they were Optus technical support for an issue I'd logged earlier in the day and the details checked out.
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Anonymous

Posted on October 6, 2022
Caller type: Unknown
Location: Australia
Caller: OPTUS

The number is genuine I had Optus issues especially NBN this number contacted me and resolved my issues
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Anonymous

Posted on October 5, 2022
Caller type: Other
Location: Australia
Caller: 9174 3000

I received a call from 91743000 named Richa saying they were a customer resolution expert. I reached out to optus on 133937 to see if it was a hack. They confirmed saying that the number is legit and that it was from optus.

But i don't know who to believe anymore given the cyberattack
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Anonymous

Posted on October 3, 2022
Caller type: Company
Location: Australia
Caller: Optus

Message from Indian guy claiming to be from Optus to discuss cyber attack...then a text from him... something doesn't appear to be right by his phone manner and wording in his text.Can anyone add to this?
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