• telstra
    October 26, 2015
    Telemarketer
    Australia
    I called back number (02) 8291 0000 reached voice mail of company called telstra.
  • Mike
    September 6, 2017
    Unknown
    Australia
    Telstra scum trying to weasel their way out of a complaint. Ignore as often as possible to cost them as much as possible!
  • Zeus
    October 11, 2018
    Company
    Australia
    Caller: Telstra TIO Complaints referal line

    Called from this number (02) 8291 0000) by Telstra following a complaint to
    the TIO. Not a scam (piss poor customer service but not a scam).
  • Anonymous
    June 7, 2018
    Unknown
    Australia
    Caller: Telstra

    Apparently they are trying to resolve a dispute I logged.

    3 important things to note

    1. I don't have an account with Telstra
    2. I never logged a dispute
    3. They refused to give me the service number

    ITS A SCAM!!!!!
  • Anonymous
    June 5, 2017
    Unknown
    Australia
    Telstra, no scam
  • Stu
    July 5, 2018
    Call centre
    Australia
    NO SCAM
    Just the Telstra complaint resolution team
  • Anonymous
    March 14, 2018
    Unknown
    Australia
    this is Telstra Complaints Team calling customers to resolve their complaints
  • Olivia
    December 20, 2017
    Call centre
    Australia
    This is Telstra - Ombudsman Complaints Department
    It is not a scam - but i was told by the ombudsman that my complaint would be handled by a Australian call centre and this number is associated with an Indian call centre. I was told my case manager would be in australia but after my case manager rang on this number he told me that he was in fact in India and no complaints or account payment queries are handled in australia.. Bad form Telstra
  • Anonymous
    May 14, 2020
    Unknown
    Australia
    Telstra try to call me and numerous of times I always tell Telstra to email me not voice call due my deafness. Telstra are truly ignorance to think they should read the note of each customer to know the communication need.
    Honestly getting tooo fed up of being audism.
  • CD
    April 13, 2020
    Unknown
    Australia
    I could not understand the message left so how am I going to resolve my issue with Telstra, it was like they were whispering.
    Bloody hell the complaint was made in early March and I'm still only getting 1.6mbps on a fast NBN plan.
  • Anonymous
    March 30, 2020
    Unknown
    Australia
    Caller: Telstra

    Was telstra replying to a complaint I made 3 days ago
  • Not happy jan
    February 20, 2020
    Debt collector
    Australia
    Caller: Telstra

    Who needs terrorists when you have Telstra? Without any warning at all they simply turned off all vital internet and phones and eftpos from a vital health care business without any viable solution for 48 hours creating an extreme public danger and massive loss of business into the thousands a day. “It is not our fault, the nbn is to blame and government legislation, this may take weeks to sort out... we just can’t help you please hold” perhaps a free modem may make your experience better? Yes absolutely, a free modem will fix everything including all the pissed off customers and lost good will that took years to build. Not sure about all those people who tried to call with urgent health issues they may well be dead... not really sure as we don’t have a working phone yet, but a free modem yep..... Wow..... thanks yes I Sure am a satisfied Telstra customer, please where can I sign up for more terrorism? Considering Telstra has now cost us about ten thousand dollars not including good will, do you suppose we want to hold on one and talk about what was a completely avoidable situation even in the 1970’s but please why not outsource your complaints department some more so we can’t even talk in English and make the phone call last all day passing between various random
    accents getting nowhere before we accept your free modem as we have time for that! so we can now show it to our surviving customers- I’m sure they will also be thrilled.
  • Anonymous
    January 24, 2020
    Unsolicited call
    Australia
    Called three times in about three minutes. Never got past my answering machine
  • Anonymous
    December 10, 2019
    Call centre
    Australia
    Caller: Telstra

    Answer this call and you will be on the phone for hours, getting shunted around their complaints system, until finally some lovely person says they will personally tackle your problem and call you back another day. I’ve taken a business decision not to deal with this company any more. It costs me too much in time, energy and lost opportunity. From day one, Telstra has represented the pinnacle of trashy service.
  • T
    November 21, 2019
    Scam call
    Australia
    Caller: Telstra Customer Complaints

    Claimed to be calling from Telstra and wanted to secure my account they needed my date of birth as I was not authorised on my own home account.

    This is a SCAM Hang Up
  • Anonymous
    November 19, 2019
    Unknown
    Australia
    Caller: I asume hellstra

    Made complaint to them with strict instruction I will only talk to Aussie customer service person
    They keep calling but hang up when I answer
    I resent email about contact and that I refuse to be on hold for hrs on thier 1800 number.
    sh*t company
  • Anonymous
    November 1, 2019
    Call centre
    Australia
    Caller: Telstra Complaints Dept - Not Scam

    This is Telstra's Complaints Department.
  • savannah
    August 7, 2019
    Unknown
    Australia
    This is Telstra Ombudsman complaints dept.
    Received call today, I did not initially answer as I did not recognise the number & thought it a scam.
    I had filed a complaint against Telstra & was issued a reference number by the TIO. Our landline number was given to TIO so Telstra could respond re this complaint.
    The TIO has issued Telstra our UNLISTED mobile number (which is with another carrier), when they were specifically instructed to issue the landline only
    They are as hopeless as Telstra.
    I later phoned the number, only to hear a message redirecting me to yet another Telstra number.
    What a web they weave !!!
    Our complaints will now be escalated on both counts.
  • Anonymous
    August 7, 2019
    Unknown
    Australia
    Caller: (02) 8291 0000

    Received a call from this number on 7 July 2019. I saw it began with 02, I thought it might be telstra as I I received several calls in January 2015 from a number beginning with 02. I then found out at that time that it was telstra as other people received call from a number beginning with 02. I turned on my answering machine, when they heard the answering machine they hung up. If you receive calls from a number beginning with 02 while your phone is ringing and displaying the number and you have an answering machine, turn it on.
  • David
    July 9, 2019
    Unknown
    Australia
    Caller: Some man claiming to be with Telstra Complaints

    I never lodged a complaint but Telstra, or whoever, won’t let that stop them. Six phone calls in as many minutes. Perhaps I should lodge a complaint, but they don’t seem capable of dealing with a complaint.

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Spam Score
77.50%

7 complaints this year

22 total complaints

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