• Di
    September 12, 2014
    Scam
    Australia
    Just got a call from Angelina saying she was from Windows. I told her I knew it was a scam, she said it wasn't & that we'd had a problem with our computer yesterday (which is true) She prattled off a heap of info & sounded legit. Gave me 2 phone numbers 1800 764 751 & Sydney headquarters (02) 8006 9015 so I could check that it was legit. She pushed me to turn the computer on & she'd prompt me through it even though I've never used it, then I could show hubby when he gets home & ring them back. Told her I didn't have time & get hubby to get back to them. She was ok with that.
    I'm usually on to them but was confused because they usually hang up when you tell them you know it's a scam & they usually say they are checking for viruses but had said we had one. I will never do anything without checking & rang Microsoft & he assured me it was a scam.
    Thankyou to the people who've taken the time to post on here to warn people. I never knew of this site, only stumbled on it when checking the number.
  • Patricia O'Brien
    January 18, 2017
    Unknown
    Australia
    Received same call yesterday arvo & hung up but Monica rang back immediately. Told her I was busy & got phone no. & name & told her i'd ring back tomorrow arvo. Got on to Microsoft about it, not ringing back.
  • Gerry
    June 28, 2016
    Unknown
    Australia
    I had a call from Marie Anderson 1800 764 751/ (02) 8006 9015 saying the same thing she gave me the number so I could check
  • greg
    October 18, 2019
    Scam call
    Australia
    Caller: sharon - from microsoft???????????

    same as the previous comments from the same sydney phone number
  • Julie
    March 29, 2019
    Unknown
    Australia
    Caller: Jenny

    She sounded very convincing and genuine especially as I've had some problems lately with Windows on my PC. It seems everyone does. She persistently kept telling me to turn my computer on. I wouldn't and told her I would check the number out and get back to her. Of course I haven't. I'm glad I checked the number.
  • Chris from Quick Solve Computers
    January 12, 2018
    Scam call
    Australia
    I work at a computer repair shop and just received a call from an elderly customer named Bill. He stated that he just received a call from someone called Monica calling on behalf of Genesys and gave him this Sydney number (02) 8006 9015 after he informed her that he was busy and will get back to her. Instead of calling her back, he rang us. He told us what happened and wanted to know if he needs to worry about his computer. I re-assured him that based on the interaction, his computer was quite safe and not to worry about.

    NOTE: There's only 2 ways someone can access/see what's happening on your computer. 1. They are phsyically in front of it, it's turned on and they're working on it.
    2. They have access to your computer via a Remote Access Session.

    When you receive such a call, as long as you don't follow their instructions to turn your computer on and click and type what they want you to and don't give them any information, you are save.

    Windows is a program known as an Operating System...It is not a company and there is no such company. Windows is a product owned by a company called Microsoft.

    Microsoft will never ever call you for any reason.
    There is no way for them to see or know anything about your computer or what's happening with it unless one of the 2 a fore mentioned methods is used.
  • Margaret
    March 26, 2017
    Scam
    Australia
    Marie Anderson is very persistent and I really think it is about time somebody does something about this! I was so confused with what she was saying and as I had been having problems with windows I wasn't sure what to do until I read your comments here. Thank you everyone for posting your comments because you have helped me.
  • David
    February 23, 2017
    Scam
    Australia
    Similarly, I have received 3 calls from a persistent and quite convincing Marie Anderson (02) 8006 9015 basically getting frustrated that I had not called her back and wanted to know why not....rude b..... I told her to talk to my computer people after she had led me a long way into the process before I stopped going further. My computer people tell me this lot eventually are after money for their services. They don`t call your computer people as they know too much.
  • Pete
    November 15, 2016
    Scam
    Australia
    Same for me and I fell for it and pulled the plug when she talked about money.
    Unfortunately she left my computer in such a state that I have to reinstall Windows 10. Surely the police could investigate the location of this number in Q'land and put a stop to it!!
  • Agent Steel
    June 29, 2016
    Scam
    Australia
    Hi, yes this line is still active. Has anyone reported this twitt's to ScamWatch. They get easily frustrated also, so go ahead and prank them. They want to waste consumer's time, so go waste there's. Verbal abusive once called a scammer. Yelling threw the line wouldn't reveal location.
  • Malcolm MacDonald
    April 27, 2016
    Scam
    Australia
    Hi, I had a phone call from this Angelina Wilson about viruses on my computer and she said she would guide me through the process of eliminating them, she said she was legitimately from Microsoft and that reports had been sent through to their IT Department. I have had phone calls from both these numbers in the past and I never clicked until now, and have since hung up and ignored them.
  • Chris Heath
    April 5, 2016
    Unknown
    Australia
    I had a call from Angelina Wilson, who gave her number as (02) 8006 9015 and said she was from Windows, and immediately accessed my computer as it was on! She said that she got our details from registering our new purchase of a Surface Pro 4 - which we did last Thursday!
  • Russell
    February 5, 2016
    Scam
    Australia
    I had a call from my distraught (elderly) parents who had a call today 05/02/2016 from this person and claimed they were representing Microsoft technical support. Fortunately my parents did as I had suggested if they happened to get a call from these "SCAMMERS" and didn't let them gain access to their PC. They did manage to get the name and numbers ( Maria Anderson 1800 764 751 or (02) 8006 9015)
  • Martha
    July 24, 2015
    Scam
    Australia
    Received a call today at approximately 4pm, showing 'private' on the phone, from "Lisa" from Windows Service something or other. She asked if I was the main user of the computer and I eventually said yes. She asked when was the last time I used my computer and I said 'today'. She said there was an issue with windows and that they had been trying to contact me via the computer without success and would I go to my computer. I cut her off then by interrogating her about the name of her company and where she was calling from. She said it was from level ? and I think an address in Martin Place Sydney. I said how about you give me your number so I can call you back. She said 'certainly ma'am, it is (02) 8006 9015. She asked when I'd be calling back, I said later, this is not a good time. She said they would be there until 8.30pm and I should call and ask for Lisa.
    I have just put the number into my search engine and it was revealed by various websites, including this one, and the Dept of Fair Trading that this is a scam. It is now 7.10pm and 'Lisa' has just called again. I told her to please not call me, she said why, I said 'because you are a scammer. I hung up the phone.
  • val
    June 26, 2015
    Unknown
    Australia
    just had a call from this number as well
  • Ruth
    November 17, 2014
    Unknown
    Australia
    "Alice" rang and informed me my computer was sending error messages. She had my name and address. Knew it was a scam but I asked for her number and promised to call back. They are very pushy and persistent. Just scum bags!!!
  • Adrian
    October 20, 2014
    Scam
    Australia
    Got a call from 'Anna' and 'Eve' wanting me to go to their website www.support.me so they could 'fix' my infected computer. Things were looking promising after phoning the Police with all the details until the supervisor took over the call and basically gave me the bum's rush saying they 'couldn't' do anything.
  • Nick
    September 13, 2014
    Unknown
    Australia
    I simply tell them I don't have a computer - not what they expect to hear.
  • Philip M
    March 15, 2014
    Unknown
    Australia
    Just had a call from them 15/3/14. Anna (Indian female) said Windows had report my PC sending out viruses or spam. Asked me to log on computer and follow her request. Suspected something wrong so I asked for her number and checked reverse 02.8006.9015.
    I won't be calling her back now !
  • John
    February 12, 2014
    Prank Call
    Australia
    If you get a call from these people let the ACCC know on https://www.scamwatch.gov.au/content/index.phtml/tag/reportascam/
    hopefully they or CERT can catch them.

    I notified CERT as I believe that the Federal Police should be able to bust them for some kind of communications fraud, or attempting to gain financial benefit from deception. Cert is more for Hacker response though, but they seemed very interested and said they’d get back to me.

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2 complaints this year

27 total complaints

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