• Rebecca
    January 11, 2017
    Unknown
    Australia
    Not a scam. They are a genuine company. I called my bank to tell them I had a call from them in regards to some fraudulent transactions on my card. They assured me they were 100% safe and directly transferred me back to the call centre.
    They had found 3 attempted transactions made in USA and they stopped them from going through for me.
    They cancelled my card and are issuing me a new one but were polite enough to ask if I would like to withdraw money before they cancelled it. Good chaps!
    TRUSTWORTHY COMPANY AND NUMBER!
  • Layla
    January 17, 2017
    Unknown
    Australia
    Genuine card monitoring company for 50+ banks and credit unions. 24/7 team that also is the lost and stolen line after hours for many financial institutions. If you feel uncomfortable calling them back ring your bank. Vigil Fraud Bureau who work for a company called Cuscal Ltd located in Sydney NSW
  • Michelle
    January 20, 2016
    Unknown
    Australia
    This is not scam, Should call your bank straight away.
  • Anonymous
    September 14, 2018
    Unknown
    Australia
    I got a message on my phone from this number saying there was a fraud alert on my debit card. I was worried about it being a scam number so I didn't call it but went into my bank to check, and sure enough there was a fraudulent transaction on my card. The information at least was accurate. I can't say anything about the phone number because I spoke to people through the actual branch.
  • kjm
    July 19, 2017
    SMS
    Australia
    thanks for the link. yep a scam. they asked for details they shouldve had, were they the real deal.
  • Lisa
    March 24, 2017
    Unknown
    Australia
    called me telling me there was fraudulent activity on my credit card . i told them nothing and called my bank . they had no knowledge of any fraud behaviour . and said the call was a scam
  • mike
    July 4, 2016
    Scam
    Australia
    Yep a scammer. Convincing patter, well spoken and with an aussie accent. Unfazed when questioned.
  • John
    September 17, 2019
    SMS
    Australia
    Caller: Fraud Protection

    Legit service used by many banks, but mainly credit unions.

    https://www.creditunionsa.com.au/help-and-support/security/24-7-fraud-monitoring/
    https://www.tmbank.com.au/about/member-news/2015/new-fraud-monitoring-sms-alerts
    https://www.beyondbank.com.au/about-us/news/fraud-monitoring-sms-alerts.html
    https://www.peopleschoicecu.com.au/support/lost-and-stolen-cards/
    https://www.cua.com.au/contact
  • Talia
    June 27, 2019
    Unknown
    Australia
    This phone number is legit! I noticed fraudulent activity on my card but it was late at night, so i decided to just call my bank in the morning and then i noticed i had a missed call from this number and a voice message saying they want to confirm transactions that were on my card. i called back and thought it was a scam as they straight away asked for my card number before saying anything else. After doing more research, i noticed this number was linked to my bank account (Credit Union Australia CUA) and multiple others under "report unauthorised transactions". I called back and was told that someone has made multiple failed attempts (and successful attempts) to buy stuff on my card. PLEASE CALL THIS NUMBER BACK (OR YOUR BANK!!) to get this sorted ASAP!
  • Anonymous
    May 17, 2019
    Unknown
    Australia
    Caller: seriously

    Anyone who says this is a scam number is an idiot, plain and simple. One of those peope who calls the number (even though they dont believe it is anything to do with their bank) to tell someone in the office 'i dont believe you are my bank, im gonna report this' and hangs up, goes straight here, vents. then goes into a branch, to find out it was legit all along - simple advise - CALL YOUR BANK!
  • Ken
    May 9, 2019
    Unsolicited call
    Australia
    Caller: Police and Nurses Bank

    Its a legit number for Police and Nurses Bank. U can go online and find the number under the credit card fraud section.
    https://www.pnbank.com.au/help-support/contact-us/#phone
  • Bank of Aust Customer
    April 27, 2019
    Unknown
    Australia
    This is a genuine company. I entered the exp date wrong at a checkout and tried processing the payment several times, which locked my card for "suspected fraud". After being transferred to these guys via my bank, they only asked for my CC number, and after a quick explanation and investigation, they fixed the issue in under a minute. Still, I would urge everyone to check with their financial institution BEFORE making any calls to unknown companies regarding their cards.
  • Richard
    April 10, 2019
    SMS
    Australia
    Caller: Bank Fraud Line

    This is definitely NOT a scam. Got a SMS from my bank advising that there had been attempted fraudulent transactions on my debit card. I checked the number out on my bank's website and it is legitimate. Called the number and I was asked for details such as my date of birth and email address (which they have on record). For reference, this is so that they can confirm Proof of Record Ownership. They are dealing with your money and so must be certain that they are talking to the correct person. It does not automatically indicate a scam if you are asked for information like this.
  • Anonymous
    April 30, 2018
    Other
    Australia
    not a scam. if ever unsure call your bank. if after hours call lost and stolen line for your credit union and you will go through to the same team.
  • Mark
    April 3, 2018
    Financial services
    Australia
    This seems like a legitimate company that provides fraud monitoring for a number of banks. My card was getting blocked and I was redirected to this number after ringing my bank to ask why. It was a false alarm and they unblocked my card but this was a legitimate number that my bank provided my to call for help.
  • Ryan
    March 20, 2018
    Service
    Australia
    This is NOT a scam if you were called by a private number asking to ring back on 1300 705 750.

    This number is posted as the fraud detection service for multiple reputable banks, so it's a bit far-fetched that a scam would have convinced multiple legitimate businesses to list its number as the one to call for fraud.

    I can confirm personally that Credit Union Australia also uses this company for fraud detection services. They were able to identify me and my credit cards based purely on my membership number (NOT account number) so they had little to gain.

    I will come delete this comment if the card cancellation process does not go smoothly or as expected.
  • Anonymous
    December 7, 2017
    Unknown
    Australia
    It is Not a scam I had a genuine call to tell me my card had been handed in, Yes I had left it at a shop.
  • Anonymous
    November 4, 2017
    Financial services
    Australia
    "Hi Its a messaged for: my name (but spelt incorrectly) from CACU. please call 1300 705 750 to confirm some transactions on your card ending (?) in double (?)."

    I did call, but was asked for my card number which I declined to give, so was asked for account number. I said I would contact my CU.
  • Anonymous
    November 4, 2017
    Unknown
    Australia
    It isn't! Cuscal's number is 1300 650 501. I think the scammers are responding on this page.
  • Anonymous
    October 15, 2017
    Unknown
    Australia
    Not a scam, they picked up fraudulent withdrawals on my card. Card was skimmed by a taxi driver in Sydney. Call your bank

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2 complaints this year

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