• Nicole
    April 15, 2016
    Scam
    Ashfield, Australia
    Scam text messages Saying I had been subscribed for &10 a week to something Called Thumbr. I did not subsci e and have never heard of them. reported to Telstra and blocked premium sms to my phone. Also reported to telephone ombudsman.
  • al
    December 15, 2016
    SMS
    Melbourne, Australia
    Got this tonight. ........................FreeMsg: Ur subscribed to Unlimited access Appsdorado http://m.au.zz.ap.appsdorado.com for $10.00/wk. Help? 1800 014 310. Reply STOP to cancel.
    I HATE THIS CRAP. WHAT IS THE GOVERNMENT DOING TO PROSECUTE THESE SCUM. I DID NOT SUSCRIBE TO ANYTHING
  • Venda
    May 20, 2016
    Unknown
    Perth, Australia
    I had the same issue and just got off an internet connection with Optus who resolved the issue and credited me with the money I lost. Good on you Optus!!
  • Bria
    April 20, 2016
    SMS
    Collingwood, Australia
    Received a text message stating that I'd been charged $10 and was now subscribed. I never consented to such a thing, I never ever pay for apps or games. Contacted Optus who were EXTREMELY reticent to remove the fee - they claimed it was 100% my fault, said it "wasn't a scam" and that I had to pay. After repeatedly asking what the charge was for, and what app it was, they couldn't answer. Their response was "well maybe you accidentally clicked a pop up or something". I told them they had just admitted to it being an unsolicited scam and they then removed the charge immediately.

    Call your provider and don't back down! This number is an unsolicited third party subscription!
  • kkk
    February 2, 2017
    Unknown
    Sydney, Australia
    just checked bill 10/week for 4 weeks. called number (1800.....). voice mail. I called this number 1 month ago and the operator told me they are based at Europe....
    Rang optus for setup the limit and log the complaint to them.
  • Josh
    December 22, 2016
    Scam
    Kingston, Australia
    Just got this exact message replied with STOP no reply tried calling, message bank its 2am in the morning.
  • Nath
    July 14, 2016
    SMS
    Adelaide, Australia
    Message from this number saying I had been unsubscribed from "thumbr" and to call 1800 014 310 for help. Not sure if I have been charged, but have blocked premium numbers on my service.
  • Jayna
    April 20, 2016
    Unknown
    Melbourne, Australia
    I received this message, contacted Optus, and they are refusing the waive the charge. I have never, ever agreed to any sort of $10 content. BEWARE.
  • Harry Draman
    April 22, 2017
    Scam
    Queensland, Australia
    I also have been receiving texts advising I have subscribed. Today they advised my account is at present $30.00. The phone number they are using is my "Portable Wi Fi" (didn't even know it had a KEYBOARD)
    I have returned a message using sexually explicit language. I hope his/her mother gets the message.
  • the One Man IT dept.
    April 21, 2017
    Scam
    Adelaide, Australia
    My boss got this same message today, got straight onto my Optus Business sales manager who is dealing with it for me. One of the perks of having a business account.
  • Sue
    April 15, 2017
    Unknown
    Bensville, Australia
    I have received numerous text messages from this scam as well. I have not subscribed to any third party. When I received my Telstra bill I had $65- worth of charges. Spoke to Telstra at their Shellharbour store and was told by them that Telstra could not stop the messages and that it was my responsibility to stop and unsubscribe from the number. Not happy. I have phoned the 1800 number to unsubscribe & then received a message from 1970 7070 to confirm my request. It better work because I am not happy about how easy this scam can charge money to your mobile phone account. Grrr
  • Flora Stohr
    April 14, 2017
    Unknown
    Brisbane, Australia
    STOP SENDING ME MESSAGES TELLING ME I WILL HAVE A $10/- CHARGE TO MY PHONE ACCOUNT.

    STOP!!!!!! I AM NOT INTERESTED - I AM SICK OF HARRASSAMENT BY YOU
  • Anonymous
    April 14, 2017
    SMS
    Brisbane, Australia
    charged me $20 in a week
  • Mark
    April 7, 2017
    Unknown
    Geelong, Australia
    Same as every one but how can money be taken from prepaid
  • Al
    April 4, 2017
    Unknown
    Victoria, Australia
    Hi , U're subscribed to thumbr costing U $10.00/wk charged to yr bill. http://m.au.zz.th.thumbr.com Unsub SMS STOP to 19707070 or 1800 014 340

    This is absolutley pathetic.. I had received this TEXT message as i was in the middle of a meeting in board room.

    I would never subscribe to any garbage 3rd party companies.

    Have contacted Telstra and informed them thoroughly.

    They put a $0 account limited for 3rd party companies applying any charges.

    That workd fine for 3 weeks.. Now i am in the same situation , with a $0 account limit for 3rd party companies ( premium service )

    Just received my 2nd text message from a DIFFERENT 3rd party company charging me $15/mth for once again , something i did NOT subscribe to nor agree to the terms and conditions.

    This is NOT acceptable.
    I have another mobile contract with Vodafone , been with me for over 10 years , and i have NEVER EVER EVER had this issue with vodafone.. But yet Telstra seems to be having ALOT of these issues..

    Is it a coincidence? Or ?
  • Anonymous
    March 29, 2017
    SMS
    Brisbane, Australia
    Hi U're subscribed to thumbr costing U $10.00/wk charged to yr bill. http://m.au.zz.th.thumbr.com Unsub SMS STOP to 19707070 or 1800 014 310
  • x
    March 23, 2017
    Unknown
    Sydney, Australia
    call your service provider and have them block the premium service. Then retain the call details as proof, in case they start billing you again.
  • Neville
    March 20, 2017
    Unknown
    Parafield Gardens, Australia
    I also got this SMS Text when are the telecommution companies going to stop these type of people operating Telstra were not very helpful
    they suggested i SMS STOP as per the Text
  • Simon
    March 19, 2017
    SMS
    Caloundra, Australia
    I contacted TELSTRA about this.

    I informed them that i had not authorised any third party to bill my account and that if any amount came out of my account i would dishonour that debt and we could argue the matter in court. (I was a little annoyed but quite adamant)

    They provided a Guarantee that as premium SMS and third party billing is disabled on my account I will not be charged.
  • Darrell
    March 18, 2017
    Scam
    Nambour, Australia
    Received similar to all above...ended up calling my service provider and had all premium texts stopped to my mobile. Telstra in this case and had my $10 waved but received a lecture on third party apps. What a nerve! Our service providers are well aware of this scam but seem unprepared to curb, discourage or even pursue these $&%$#@. What confused me was that I always block unsolicited numbers that reach my number in the mistaken belief that this will stop them coming in. To my surprise this number was already on my reject and spam list...how then does it still get through? The answer I was provided by the Filipino Telstra guy was that he didn't know but that this company was really fantastic at IT and would have no problem overriding my barriers! After a few choice words I informed him that really doesn't provide me with a great feeling and added that he should also refrain from placing shame on the people calling in to report this shameful and outrageous behaviour. These scumbags appear to be an international group claiming to be a gaming organisation and we need to ensure they are uncovered and prosecuted...the Tele Ombudsman is certainly the right way to go but that obviously has had no effect to date! How many millions of dollars are they raking in each and every week from unsuspecting and hardworking Australian's who are already overwhelmed and stressed to fight yet another battle they didn't want.

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37 complaints this year

52 total complaints

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