• Nicole
    April 15, 2016
    Scam
    Ashfield, Australia
    Scam text messages Saying I had been subscribed for &10 a week to something Called Thumbr. I did not subsci e and have never heard of them. reported to Telstra and blocked premium sms to my phone. Also reported to telephone ombudsman.
  • al
    December 15, 2016
    SMS
    Melbourne, Australia
    Got this tonight. ........................FreeMsg: Ur subscribed to Unlimited access Appsdorado http://m.au.zz.ap.appsdorado.com for $10.00/wk. Help? 1800 014 310. Reply STOP to cancel.
    I HATE THIS CRAP. WHAT IS THE GOVERNMENT DOING TO PROSECUTE THESE SCUM. I DID NOT SUSCRIBE TO ANYTHING
  • Venda
    May 20, 2016
    Unknown
    Perth, Australia
    I had the same issue and just got off an internet connection with Optus who resolved the issue and credited me with the money I lost. Good on you Optus!!
  • Bria
    April 20, 2016
    SMS
    Collingwood, Australia
    Received a text message stating that I'd been charged $10 and was now subscribed. I never consented to such a thing, I never ever pay for apps or games. Contacted Optus who were EXTREMELY reticent to remove the fee - they claimed it was 100% my fault, said it "wasn't a scam" and that I had to pay. After repeatedly asking what the charge was for, and what app it was, they couldn't answer. Their response was "well maybe you accidentally clicked a pop up or something". I told them they had just admitted to it being an unsolicited scam and they then removed the charge immediately.

    Call your provider and don't back down! This number is an unsolicited third party subscription!
  • kkk
    February 2, 2017
    Unknown
    Sydney, Australia
    just checked bill 10/week for 4 weeks. called number (1800.....). voice mail. I called this number 1 month ago and the operator told me they are based at Europe....
    Rang optus for setup the limit and log the complaint to them.
  • Josh
    December 22, 2016
    Scam
    Kingston, Australia
    Just got this exact message replied with STOP no reply tried calling, message bank its 2am in the morning.
  • Nath
    July 14, 2016
    SMS
    Adelaide, Australia
    Message from this number saying I had been unsubscribed from "thumbr" and to call 1800 014 310 for help. Not sure if I have been charged, but have blocked premium numbers on my service.
  • Jayna
    April 20, 2016
    Unknown
    Melbourne, Australia
    I received this message, contacted Optus, and they are refusing the waive the charge. I have never, ever agreed to any sort of $10 content. BEWARE.
  • Jeffrey H
    May 30, 2017
    Unknown
    Wynnum, Australia
    Hi Sue, I spoke to Telstra today on the phone 132200 and rec. sms saying refund on next bill, while I was still talking to them!
    Give them a call.
  • Jeffrey H
    May 30, 2017
    Scam
    Wynnum, Australia
    As many people have said, I did not subscribe. They claim you have to give them a mobile number and respond to a message to subscribe, DIDN'T happen. I ignored those messages because my phone company said they can not get my details, big mistake. Now after 4 ph. calls today and a headache; I got the premium calls blocked (check yours are), the $40.00 refunded, I spoke twice to Netsize 1300 785 025 who are middlemen and was told by them that I "signed up" on the 18/03/17. So the 4 charges are only from the latest bill, need to go thru all phone bills to check (I hope you do now). They all know it's a scam but do nothing.
  • Ralfy.
    May 1, 2017
    Scam
    Randwick, Australia
    Have the these notes pop up now and then Did not subscribe to this scam. Would like to meet these people and subscribe to beating around the head.
  • Harry Draman
    April 22, 2017
    Scam
    Queensland, Australia
    I also have been receiving texts advising I have subscribed. Today they advised my account is at present $30.00. The phone number they are using is my "Portable Wi Fi" (didn't even know it had a KEYBOARD)
    I have returned a message using sexually explicit language. I hope his/her mother gets the message.
  • the One Man IT dept.
    April 21, 2017
    Scam
    Adelaide, Australia
    My boss got this same message today, got straight onto my Optus Business sales manager who is dealing with it for me. One of the perks of having a business account.
  • Sue
    April 15, 2017
    Unknown
    Bensville, Australia
    I have received numerous text messages from this scam as well. I have not subscribed to any third party. When I received my Telstra bill I had $65- worth of charges. Spoke to Telstra at their Shellharbour store and was told by them that Telstra could not stop the messages and that it was my responsibility to stop and unsubscribe from the number. Not happy. I have phoned the 1800 number to unsubscribe & then received a message from 1970 7070 to confirm my request. It better work because I am not happy about how easy this scam can charge money to your mobile phone account. Grrr
  • Flora Stohr
    April 14, 2017
    Unknown
    Brisbane, Australia
    STOP SENDING ME MESSAGES TELLING ME I WILL HAVE A $10/- CHARGE TO MY PHONE ACCOUNT.

    STOP!!!!!! I AM NOT INTERESTED - I AM SICK OF HARRASSAMENT BY YOU
  • Anonymous
    April 14, 2017
    SMS
    Brisbane, Australia
    charged me $20 in a week
  • Mark
    April 7, 2017
    Unknown
    Geelong, Australia
    Same as every one but how can money be taken from prepaid
  • Al
    April 4, 2017
    Unknown
    Victoria, Australia
    Hi , U're subscribed to thumbr costing U $10.00/wk charged to yr bill. http://m.au.zz.th.thumbr.com Unsub SMS STOP to 19707070 or 1800 014 340

    This is absolutley pathetic.. I had received this TEXT message as i was in the middle of a meeting in board room.

    I would never subscribe to any garbage 3rd party companies.

    Have contacted Telstra and informed them thoroughly.

    They put a $0 account limited for 3rd party companies applying any charges.

    That workd fine for 3 weeks.. Now i am in the same situation , with a $0 account limit for 3rd party companies ( premium service )

    Just received my 2nd text message from a DIFFERENT 3rd party company charging me $15/mth for once again , something i did NOT subscribe to nor agree to the terms and conditions.

    This is NOT acceptable.
    I have another mobile contract with Vodafone , been with me for over 10 years , and i have NEVER EVER EVER had this issue with vodafone.. But yet Telstra seems to be having ALOT of these issues..

    Is it a coincidence? Or ?
  • Anonymous
    March 29, 2017
    SMS
    Brisbane, Australia
    Hi U're subscribed to thumbr costing U $10.00/wk charged to yr bill. http://m.au.zz.th.thumbr.com Unsub SMS STOP to 19707070 or 1800 014 310
  • x
    March 23, 2017
    Unknown
    Sydney, Australia
    call your service provider and have them block the premium service. Then retain the call details as proof, in case they start billing you again.

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32 complaints this year

55 total complaints

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