• Nicole
    April 15, 2016
    Scam
    Ashfield, Australia
    Scam text messages Saying I had been subscribed for &10 a week to something Called Thumbr. I did not subsci e and have never heard of them. reported to Telstra and blocked premium sms to my phone. Also reported to telephone ombudsman.
  • al
    December 15, 2016
    SMS
    Melbourne, Australia
    Got this tonight. ........................FreeMsg: Ur subscribed to Unlimited access Appsdorado http://m.au.zz.ap.appsdorado.com for $10.00/wk. Help? 1800 014 310. Reply STOP to cancel.
    I HATE THIS CRAP. WHAT IS THE GOVERNMENT DOING TO PROSECUTE THESE SCUM. I DID NOT SUSCRIBE TO ANYTHING
  • Venda
    May 20, 2016
    Unknown
    Perth, Australia
    I had the same issue and just got off an internet connection with Optus who resolved the issue and credited me with the money I lost. Good on you Optus!!
  • Bria
    April 20, 2016
    SMS
    Collingwood, Australia
    Received a text message stating that I'd been charged $10 and was now subscribed. I never consented to such a thing, I never ever pay for apps or games. Contacted Optus who were EXTREMELY reticent to remove the fee - they claimed it was 100% my fault, said it "wasn't a scam" and that I had to pay. After repeatedly asking what the charge was for, and what app it was, they couldn't answer. Their response was "well maybe you accidentally clicked a pop up or something". I told them they had just admitted to it being an unsolicited scam and they then removed the charge immediately.

    Call your provider and don't back down! This number is an unsolicited third party subscription!
  • Josh
    December 22, 2016
    Scam
    Kingston, Australia
    Just got this exact message replied with STOP no reply tried calling, message bank its 2am in the morning.
  • Nath
    July 14, 2016
    SMS
    Adelaide, Australia
    Message from this number saying I had been unsubscribed from "thumbr" and to call 1800 014 310 for help. Not sure if I have been charged, but have blocked premium numbers on my service.
  • Jayna
    April 20, 2016
    Unknown
    Melbourne, Australia
    I received this message, contacted Optus, and they are refusing the waive the charge. I have never, ever agreed to any sort of $10 content. BEWARE.
  • Simon
    March 19, 2017
    SMS
    Caloundra, Australia
    I contacted TELSTRA about this.

    I informed them that i had not authorised any third party to bill my account and that if any amount came out of my account i would dishonour that debt and we could argue the matter in court. (I was a little annoyed but quite adamant)

    They provided a Guarantee that as premium SMS and third party billing is disabled on my account I will not be charged.
  • Darrell
    March 18, 2017
    Scam
    Nambour, Australia
    Received similar to all above...ended up calling my service provider and had all premium texts stopped to my mobile. Telstra in this case and had my $10 waved but received a lecture on third party apps. What a nerve! Our service providers are well aware of this scam but seem unprepared to curb, discourage or even pursue these $&%$#@. What confused me was that I always block unsolicited numbers that reach my number in the mistaken belief that this will stop them coming in. To my surprise this number was already on my reject and spam list...how then does it still get through? The answer I was provided by the Filipino Telstra guy was that he didn't know but that this company was really fantastic at IT and would have no problem overriding my barriers! After a few choice words I informed him that really doesn't provide me with a great feeling and added that he should also refrain from placing shame on the people calling in to report this shameful and outrageous behaviour. These scumbags appear to be an international group claiming to be a gaming organisation and we need to ensure they are uncovered and prosecuted...the Tele Ombudsman is certainly the right way to go but that obviously has had no effect to date! How many millions of dollars are they raking in each and every week from unsuspecting and hardworking Australian's who are already overwhelmed and stressed to fight yet another battle they didn't want.
  • Era
    March 8, 2017
    SMS
    Adelaide, Australia
    Absolute scum. Just got off the phone to my service provider who said I might have accidentally clicked a pop up. Um sorry, firstly no, secondly why on earth would I subscribe to a dodgy third party scam app network? Seriously.
  • Penny
    March 8, 2017
    Unknown
    Queensland, Australia
    I got this message yesterday and again just today, Ive never even heard of them so think Ill just ignore it, and call Telstra after 8am to check.
  • Oj
    February 21, 2017
    Unknown
    Brisbane, Australia
    Just got this scam too. How do you know if your unsubscribed?
  • Tiger
    February 17, 2017
    Unknown
    Homebush, Australia
    I have the same problem. But my problem was solved it by calling your mobile phone provider & asked them to block the AppsDorado. Then call 1300 785 025 (Third party service) asked them to unsubscribe it for you. So you won't have this problem in the future
  • kkk
    February 2, 2017
    Unknown
    Sydney, Australia
    just checked bill 10/week for 4 weeks. called number (1800.....). voice mail. I called this number 1 month ago and the operator told me they are based at Europe....
    Rang optus for setup the limit and log the complaint to them.
  • Alex
    January 11, 2017
    Unknown
    Brisbane, Australia
    What a horrible thing! Who can help us and stop this people from taking advantage and money From us.
  • Rex
    January 7, 2017
    Unknown
    Leonay, Australia
    Just got same message Optus will get a rocket on Monday will also contact the ombudsman
  • amanda
    January 2, 2017
    Unknown
    Randwick, Australia
    I get this sms every few months
    You have subscribed bla bla $10 thumblr bla bla. I always ignore it and never have seen charge on my bill.
  • Chi
    December 30, 2016
    Scam
    Auburn, Australia
    Scam scam scam
    I called number attached to message and the woman stated i entered my number online and was provided a pin in order to subscribe
    I dont even know what this website or whatever it is does
    FreeMsg: Ur subscribed to Unlimited access thumbr http://m.au.zz.th.thumbr.com for $10.00/wk. Help? 1800 014 310. Reply STOP to cancel
    Ive been told by my provider that i cannot block numbers
    What a joke!!!!
  • Nathan
    December 28, 2016
    Unknown
    Baulkham Hills, Australia
    Just suffered from this scam
    telstra gave me the joy of stopping any future charges... but nothing more...
    I just got my sim, activated it, used a couple of aps and the internet. Withun less than 2 hours I'd been scammed.
    telstra should change default settings to ban premium sms to protect customers rather than leave them vulnerable
  • P***ed off!!!
    December 28, 2016
    Scam
    Southbank, Australia
    I just got the same thing.
    This is the second time this has happened and I've had to unsubscribe (and be charged for doing do) from their sh*t.

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40 complaints this year

42 total complaints

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