• Maria
    February 29, 2016
    Unknown
    Parramatta, Australia
    NOT a scam! I also received a Westpac Alert message from this no. this morning and was highly suspicious of it as I've been frauded before so I didn't reply. I then checked net banking and the transaction was identical to that noted on the message.

    Still being suspicious of the unknown no. I called up Westpac directly and they verified that they had put a stop to the suspicious transaction.

    If you receive this message. Do not ignore it. Call Westpac immediately.
  • ATTENTION ALL CONCERNED INDIVIDUALS
    March 22, 2016
    SMS
    Brisbane, Australia
    If you receive anything from a half-arsed text message like the ones being discussed in these posts....DO NOT reply to them ever! Call your banking institution during regular business hours to dismiss any disconcerting alerts or messages. Going online to seek an answer is lazy and will only take you deeper into the rabbit hole, where the would be scammers are waiting for you. This forum is exactly my point!
    Most of the posts in this forum are from the scammers themselves, they know people will reach for Google as their first attempt to understand why they received such an alert. The posts written here are bleedingly obvious they are from the scammers. This is their way of legitimising the alerts and messages sent to your devices, so that people may actually buy into them. If you carry out what the message is saying to do, then you are one step closer to literally putting your financial assets at jeopardy.
    Take my advice, I have worked as a security engineer for 12 years, I've heard it all.
    BE CAUTIOUS. STAY AWAY. THINK SMART.
  • ??????
    September 24, 2016
    Unknown
    Brisbane, Australia
    if it was from westpac why did you call st george
  • Liz
    January 13, 2016
    Unknown
    Melbourne, Australia
    I received this today and called Westpac and it was in fact a real text. If you ever receive a text that is suspicious, you need to ring the source to confirm.
  • Matt
    June 20, 2016
    Unknown
    Australia
    Received a "Westpac Alert" text message this morning that looked a little suspicious. I called St George immediately and it was all legitimate - my card had been skimmed and was being used at ATMs in western Sydney. Immediately cancelled and sorted out with the St George fraud team. Great service.
  • Tj
    February 1, 2016
    Unknown
    Cranebrook, Australia
    I'm confused how can the same number be linked with both legitimate text from St George, and scam saying from Westpac? it sounds like a scam but in the cases where it's legitimate, it's actually them that tried to withdraw the money and they probably need mobile number to get the code to get it approved. I got this text saying from St George and I won't be responding back. I smell a giant rat
  • Anonymous
    November 29, 2016
    SMS
    Adelaide, Australia
    This is a notification if your Credit Card has been hacked. Not a scam.
  • Another Kiwi
    January 10, 2016
    Unknown
    Slacks Creek, Australia
    Scammers pretending to be Westpac. Message received was "Westpac Alert: Transaction blocked on card ending 3460 at 'HEARTH INN #1254 511 586' for $12.84 at 9:34. If Genuine, reply 'Yes'. If Fraud reply 'No'.

    Don't respond to this. Westpac don't call on mobiles.
  • Bob
    September 18, 2017
    SMS
    Thornlands, Australia
    Legitimate text (but don't let that stop you from calling the bank). An apparent fraudulent transaction attempt and the text itself originated from Westpac. Wife called them and they are going to issue new cards. Not sure why a credit card transaction would be honoured without the CVV. As with other replies, don't be lazy, don't trust texts, call the bank and sort it out!
  • MDP
    August 22, 2017
    SMS
    South Australia, Australia
    Not a scam. Called Westpac on 1300 651 089 to verify and a transaction was found. Unauthorised. I didn't SMS back, just called Westpac. Would suggest that you call Westpac up if your card has been targeted. I still wouldn't text back as sorting over the phone gives me more assurance, but not a scam.
  • Disneyland
    August 6, 2017
    Unknown
    Coomera, Australia
    Early this morning, I rec'd a text from this number mentioned that my card had some fraud transactions. Tks for that, BUT WHY ASKING ME TO REPLY as it will be very critical to rely a number that you never heard of?????????
    So I call up Westpac Credit Card to identify this, and it is genuine. If nowadays, so many tricks and frauds, why the team wants me to state whether the transactions are suspicious by sending back a "YES" OR "NO" to a mobile number that I do not know.
    Sorry this is NOT A SAFE WAY TO DO IT.
  • EricN
    June 24, 2017
    SMS
    Alexandra, Australia
    Same. Got sms informing my wife's card had been blocked. Checked her account and it was real. Called Westpac fraud and cancelled the card and the transaction.
    It is real. Don't ignore.
  • Alys
    June 15, 2017
    SMS
    Seaford, Australia
    Yep not a scam, check your bank account and then call the bank.
  • I would rather not name my self
    May 26, 2017
    Unknown
    Carole Park, Australia
    this number is the number from the westpac fraud management. It is fully real and definitely needs to be taken seriously. If you had the mind to google this, call the westpac team as soon as possible. The number is real but I doubt anyone would be stupid enough to fall for that. westpac really should put a better name on their fraud management tho. I thought that the SMS was a fraud at first since it was a mobile number
  • Andy
    April 25, 2017
    Unknown
    Lane Cove, Australia
    This ended up being a legitimate call. However, it is better to call your bank directly through their own phone number.

    My bank blocked the transaction, but I could have lost money if i didn't follow up. Be careful.
  • Ted Nugent
    April 20, 2017
    SMS
    Alexandria, Australia
    THIS IS A SCAM. DO NOT REPLY TO THE TEXT MESSAGE.

    DO NOT BELIEVE THE PEOPLE ON THIS BOARD SAYING IT IS NOT A SCAM. BECAUSE THEY ARE THE SCAMMERS THEMSELVES.
  • John
    April 18, 2017
    SMS
    Perth, Australia
    Received following message:-
    Westpac alert: Block placed on card ending XXXX for suspicious transaction at 'Eham.net' for $0.00 at 8.18. If Genuine, reply 'Yes'. If Fraud reply "No'.

    Rang Westpac and it was genuine - new card is on its way
  • Richard
    April 14, 2017
    Unknown
    Bidwill, Australia
    Not a scam. Text was from Bank of Melbourne. I then received a call from St George Bank within 2 minutes of the text. The lady went through past transactions to verify they were legitimate and through today's fraudulent transactions. Extremely helpful, but unfortunately cancelled my card and will have to wait another few days (plus the Easter holidays) to get new card. Second time my card has been hacked in 12 months. I think I'll stop using Tap and Go, and be careful where I keep my wallet when out shopping. I've been using a protective card envelope for 12 months so cannot be sure how it's happened this second time. BTW the first fraud events took $10k and all was refunded ... luckily this one was a single online purchase of a few dollars that got through and all the rest (was not told how many) were declined by the bank.
  • Joe
    March 25, 2017
    Unknown
    North Sydney, Australia
    It's legit. Both my wife and I got a text at the same time as our accounts are joint. Rang St George and the text is legit.
  • Grant
    March 10, 2017
    Unknown
    Maylands, Australia
    Definitely not a scam. Rang Westpac to confirm the text and it had come from them and saved me paying $1727.22 from a dodgy transaction in America. Great work Westpac.

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