Comments on (02) 9459 8000

90.00%
Spam Score
15 complaints this year, 82 total complaints

15 complaints this year, 82 total complaints

Comments on (02) 9459 8000


Anonymous

Posted on August 4, 2021
Caller type: Scam call
Location: Australia
Caller: Scammer with overseas accent

Knew my full name, said from Telstra, asked about my modem and wireless extender numbers. Telstra don’t ask for this, they have it on file.
Got very argumentative, a call to Telstra confirmed it was a scam.
34 found this comment helpful
34

Anonymous

Posted on January 14, 2021
Caller type: Unknown
Location: Australia
Could not understand the person
15 found this comment helpful
15

Anonymous

Posted on July 21, 2021
Caller type: Unknown
Location: Australia
Caller: Telstra

Yes it’s a valid Telstra call. Asking if my fault has been rectified 👌
13 found this comment helpful
13

andrew Rackley

Posted on April 25, 2022
Caller type: Scam call
Location: Australia
Caller: (02) 9459 8000

telstra verifed this is not a telstra call centre. i was in chat with telstra on their app when this number called. i gave them the number and it is a know scam
7 found this comment helpful
7

Anonymous

Posted on April 21, 2021
Caller type: Company
Location: Australia
Caller: Telstra Business

Following up an issue I had with my Internet service. Problem is, they called at 6.45pm and so I don't answer it, even though I'd like to have spoken with them. Why can't they call back during normal business hours?
6 found this comment helpful
6

Anonymous

Posted on October 7, 2022
Caller type: Scam call
Location: Australia
Caller: Telstra - 5G

I am extremely disturbed by this phone call regarding a 5G order which occurred late evening.

I am an absolute privacy nutcase. Every single thing in my life is registered to a PO Box. I use it for account registration and as a billing address. My delivery address is at the Post Office.

I lie about my residential address when it is absolutely not required. My residential address has been removed from the electoral roll, which is a public database.

These people had a specific address that ONLY Telstra use. Imagine you lived at Unit 1, 9 Smith Street and your Telstra bills said "BG 1 G01 Unit 1, 9 Smith Street". I tricked them by innocently asking for them to confirm my address due to 'multiple accounts'.

It must be a leak DIRECTLY from Telstra as my residential address does not come up in that format on utility or state government planning databases, or anywhere else.

Furthermore they offered a fake account number while I was playing dumb.

I would suggest checking your credit reports if you receive a call from this number.
5 found this comment helpful
5

Bletchley House

Posted on May 28, 2021
Caller type: Unknown
Location: Australia
Caller: Telstra re closing a fault reported on NBN

Legit, very polite woman asking me whether fault had been fixed wanted my full name and dob which i declined to give but message came through on a number which i know is tester confirming case was closed as she told me it would.
4 found this comment helpful
4

Jeff

Posted on September 9, 2021
Caller type: Unknown
Location: Australia
Caller: Telstra Muppet

I have been trying to solve a problen with Telstra for Months - message bank problem (keypad prompts which done work) land line.
Anyhow this muppet calls back and was indeed polite - but he calls when iam on the road so he arranges to send me a text No for me to respond to when i get back to the office and heres where the fun starts.
I respond and send reply - no call back.
Rings back next day - 1 ring you probably know the rest.
I text back no reply
And now this peanut rings at 5.30 in the morning 4 rings and then a text message berating me and whinging that they get no repsonse.
Injteresting prior commentry - if indeed it is a scam then somebody has intercepted thier fault call system because it seems to have originated from my enquiry.
3 found this comment helpful
3

Paul

Posted on June 4, 2021
Caller type: Scam call
Location: Australia
Caller: LOL ... Telstra technical team - I think not

Scammer with a little bit of Telstra info - rang to fix my internet fault ( which I had disconnected 9 months ago) despite telling him several times I had no internet connection he wanted me to help him 'troubleshoot' my 'non existent' modem. I kept him on hold for 15 minutes before he asked if he could call me back when he had further technical advise.
I am sure if someone opened there modem to him they would be downloading your info in a heart beat ..... scum of the earth..... at least keeping him on hold may have prevented a few others getting called.
2 found this comment helpful
2

Reggie

Posted on August 22, 2023
Caller type: Service
Location: Australia
Caller: Telstra

All I can say is that I received the return call from this Sydney Telstra call centre number as promised, I started out first by using the Telstra App then calling them on 132200, my issues were fixed quickly, yes the accent was heavy but I must say my problems were resolved, I did not need to exchange any details, he had my reference number knew exactly the names of the other Telstra people I previously spoke to regarding my problems. The issues were and corrected in real time...I'm not sure why there's a high spam score?.... I called Telstra to confirm that this was a legit number too... Hope this helps others, it's just safe to be sure... Cheers.
1 found this comment helpful
1

Pete

Posted on July 21, 2023
Caller type: Service
Location: Australia
Caller: Telstra

It was telstra helping me with a registered fault call. Please remove 90% spam score. The indian accent is from a telstra tech in india. If any doubts ask them for your ref number.
1 found this comment helpful
1

Anonymous

Posted on September 9, 2022
Caller type: Scam call
Location: Australia
Caller: Indian accent

Scam!!!Scam!!! They are trying to get control of your modem and computer. I am sure if someone opened their modems to him/her, they would be downloading your info in a heart beat.
1 found this comment helpful
1

Anonymous

Posted on June 29, 2021
Caller type: Unknown
Location: Australia
They're not Telstra - scammers trying to get your personal details
1 found this comment helpful
1

Anonymous

Posted on June 18, 2021
Caller type: Scam call
Location: Australia
I got a text from “Telstra"(spoof) that my one time pass code was...... I messaged Telstra on my app to check because I hadn't tried to access anything. I did open the text, unfortunately, they can tell it is a real number when you do. A lot of spam is sent to randomly generated numbers. The message was different to the usual Telstra one that sends similar messages because it didn't go into the same conversation. But convincing enough for me to check it. Telstra on chat on their app said it was spam. A minute after the spam text this number called me and the smart whatever on my phone later marked it as Telstra. Spoofing again. I did not answer. Telstra said this number is spam too. So really convincing scammers and I hope the people here who spoke to them did not provide any information. I blocked this and the text number. I mean really, how often do Telstra call anyone?
1 found this comment helpful
1

Anonymous

Posted on January 9, 2021
Caller type: Company
Location: Australia
It is Telstra. Return call about a fault logged. Had the fault number
1 found this comment helpful
1

Anonymous

Posted on March 6, 2024
Caller type: Company
Location: Australia
Caller: Telstra

Telstra following up on a complaint and fault lodged with them by me.
0 found this comment helpful
0

Peter

Posted on February 15, 2024
Caller type: Unknown
Location: Australia
Caller: (02) 9459 8000

I reported to Telstra through Telstra App re the faulty modem. A guy with an Indian accent rang me that he wants to sort out the modem issue. He know my full name but his facts were not correct. I cut the call. This is a scam number.
0 found this comment helpful
0

Julie

Posted on January 18, 2024
Caller type: Service
Location: Australia
Caller: Telstra

Telstra following up on an Internet problem that we’ve had
0 found this comment helpful
0

Anonymous

Posted on January 6, 2024
Caller type: Unknown
Location: Australia
Caller: Telstra

She sounded Indian and told me she is following up on my services and then wanted all my personal details. I told her I am fine and don't need any service and hung up. She then sent text messages saying she needs to talk to me again - she says she is from Telstra. This is what happens when Telstra and other Australian companies use overseas telephone services - those people sell your data on to others. Telstra should be sued for how they are doing business!
0 found this comment helpful
0

cp

Posted on December 15, 2023
Caller type: Scam call
Location: Australia
Caller: Indian with a thick accent.

Also knew when i placed the order for a faulty modem. But didnt have my original fault number and unlike the Telstra person i originally spoke to, she couldn't text me my reference to monitor its arrival. She also originally said, my order was cancelled. I asked why would that would happen and she said she didnt know! Then to verify me, wait for it, she asks, "have i travelled in the last 30 days!". What an idiot. I said thats none of your business and not a question anyone asks to verify someone. Yes had my address so must be a leak from Telstra some how. As she was apparently re ordering a new modem, i came here to check, so told her this number of hers has been reported as a scam. From then on she knew i wasnt giving her any info and told me it was now all done. These people really have no conscience.
0 found this comment helpful
0

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