• Coles Financial Service
    July 10, 2019
    Company
    Australia
    I called back number (02) 9296 5684 reached IVR for Coles Financial Service.
  • Anonymous
    August 13, 2019
    Financial services
    Australia
    Caller: Coles Financial Services

    This was a legitimate call from Coles Financial Services. I am an existing customer and the consultant had all my account details to hand. He confirmed my identity before discussing the offer, which was actually advantageous to me. The consultant sounded as though he was not a native English speaker, but he was very articulate, if a little long-winded. He was clearly well trained, efficient and friendly. Our call was disconnected (I don’t know why or at which end) before I had received confirmation of new arrangement to which I had agreed. When I rang the number back I received a recorded message advising that Coles Financial Services had tried to call me but that it wasn’t urgent and that someone would call me back. As this was after 8 pm on a weekday, I imagine that their call centre had closed for the evening.
  • Anonymous
    August 16, 2019
    Unsolicited call
    Australia
    Female said she was calling for Coles Financial Services. She said my name. I have a Coles account, so that caught my attention. She asked me to state the first four letters of my email address to verify my details. I said, "tell me what this is about and if I am interested you can send a verification code to the email address you have on file for me." She immediately ended the call.
  • Anonymous
    July 23, 2019
    Unknown
    Australia
    At 12:42pm Tue 23jul19, telephone call from (02) 9296 5684. Voicemail message received: operator was transferring this call to my number. Caller Unknown was speaking, could not understand most words said, until he identified .... he was terminating this call
  • Anonymous
    September 5, 2019
    Unknown
    Australia
    Caller: “Coles financial services”

    Missed the call. Called coles number back and they had no record of the contact on file which she said was not how they operate
  • Anonymous
    August 19, 2019
    Unknown
    Australia
    Ahh so it's CFS. I didn't answer..waiting for a message to be left. None made. Thanks for the above comments.
  • Anonymous
    August 6, 2019
    Unknown
    Australia
    Coles financial called using my first name and offering low interest quick cash. Kept emphasizing low interest. Then asked for the first 4 letters of my email account to verify identity. I said no and hung up. If it is genuine they can stop the hard sell!
  • Bill S
    September 24, 2019
    Call centre
    Australia
    Caller: Coles FS

    it is just another money lending scheme. Now credit card lenders have to be more vigilant about who they lend to etc, this is a new way for CFS to lend you money while not directly on your card. The idea is to novate some of your CC debt to a new structure to leave you more credit limit, so you can spend more on your Credit Card. At best this is bending the rules, clear breach of the credit laws in my mind.
  • Anonymous
    September 6, 2019
    Unknown
    Australia
    I received two phone calls from this number, but doesn’t leave a message.
  • Anonymous
    September 3, 2019
    Unknown
    Australia
    Caller: Coles I guess

    Called at 6.45pm
  • Anonymous
    August 6, 2019
    Unknown
    Australia
    Said they were Coles Financial Services but I suspect not. 10 seconds in to the call they said they couldnt hear me and hung up
  • Anonymous
    October 11, 2019
    Scam call
    Australia
    Caller: A woman

    Called me about a credit card in which I don’t have. Asked me to repeat the number of the phone line back to her which I did and it’s this number. Then wanted me to repeat the number, the whole time she was attempting to get me to say the word yes. She said it was being recorded. I hung up when she asked me to repeat. Scam scam scam.
  • Harry
    October 10, 2019
    Telemarketer
    Australia
    Caller: Coles Finance-citigroup

    Asked if I could see the phone number after demanding what she wanted she said that they had a special offer to convert my Coles credit card to fixed repayments at 18.8%pa.
  • Anonymous
    October 8, 2019
    Unknown
    Australia
    Caller: Told to be Coles Financial

    I had Coles Mastercard which I closed and do not have any interest in buying any new product. The lady started with my name pronounced wrongly and abbreviated my short name herself. Immediately I understood she has done some research and I told I am not that person.
  • Anonymous
    October 8, 2019
    Unsolicited call
    Australia
    Caller: Coles mastercard (allegedly)

    It's worth noting that Coles have a scam warning page which, amongst other things, warns people that there are phone scams which claim to be from Coles:
    https://www.coles.com.au/customer-service/scam-warning

    I didn't participate in this obviously clumsy effort to rip me off.
  • Anonymous
    October 8, 2019
    Unknown
    Australia
    No one on other end when I answered . I get coles callers all the time very annoying
  • Anonymous
    October 4, 2019
    Financial services
    Australia
    Caller: Claimed to be Coles Financial Service

    it was a rude and arrogant guy who was talking in a funny tone (seemed that he had blocked nose), when I said I don't answer questions over the phone and they can contact me via email, he got upset and said "sure I will get someone else to call you to confirm my identity bla bla bla", I ended call. He said he wanted to inform me some promotions, and i said i am not interested.
  • Anonymous
    October 3, 2019
    Silent call
    Australia
    Caller: Not sure

    If this is Coles, they can email me any offers they have ... I will call them if interested. This number called my phone and it went to voicemail but no one spoke. I will block number - I have better things to do than argue with people.
  • Anonymous
    October 1, 2019
    Unknown
    Australia
    I answered but just silence on the other end.

    From previous comments, it appears to be Coles and I do have a Coles Mastercard, but I am not interested in any offers or changing what I have, so I blocked the number.
  • Anonymous
    September 30, 2019
    Scam call
    Australia
    Caller: unknown caller

    This is clearly a scam as they keep on phoning and sending SMS on a daily basis but there is never anyone there when we answer the calls!

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37 complaints this year

37 total complaints

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