NIB Health Insurance Not sure why I keep getting calls (at work oddly enough). When I answer, they hang up. When I don't, they don't leave a message either. It's a mystery. I was starting to get these calls, so I took the time to call NIB on the (02) 8315 3080 number they called me from. After getting through the digital switchboard, I got onto a lovely young lady named Emily .. Emily is from Newcastle. We had a nice LONG chat about the impropriety of call centre staff phoning people and leaving the line dead. It was really quite amazing, she agreed with me on all counts and took note of the number that the call was coming from. Emily was exceedingly polite and trying to be as helpful as possible. I must admit I rambled for a long time and probably ran over the same data points more than once, but given that the call was being recorded, I'm certain that if NIB are interested in identifying and fixing the problem that they have more than enough information to run with.
But just in case .. I would encourage everyone receiving these calls to take the time to call Emily and inform her of the problem with the empty phone calls coming in. She seemed a real darling, very sincere, polite and kind .. you will no doubt enjoy chatting with her.
As people dutifully concerned with the failures in the NIB call centre, it would seem the least we could do for them.
Interesting. We've just left NIB for another health fund. I wonder if it's them wanting to know why we left? Private health cover sales call. NIB is the insurance underwriter, Quantas Assure is the name of the product. Possibly Quantas has sold a customer database, and "notified" us of this by burying a disclaimer in the terms of service when boarding. NIB apparently from visiting their website Nib insurance Hung up after 5 rings - no message. Ive stopped answering these scam callers for 2 to 3 years re Caller: NIB Healthfund....
I only went on their website to make an inquiry, I have already spoken to them.. I told them I am not interested and they still call me back... there must be a rule against their extreme behavior constantly calling and waisting my time.....
Left a voicemail that said it was NIB and that I need to call them back. I’m already with Nib and know that they are Newcastle based and when they have called legitimately before it’s been a 49 number whereas this is obviously a call centre in Sydney. So I’m not calling back. I have had lots of missed calls and stacks of spam calls so I’m assuming this is another one and won’t be answering. This is obviously what's referred to as a predictive dialler, and is set up incorrectly. These numbers are shared across the companies that use the software. it calls x number of people assuming only y will pick up then connects them to a call centre agent. If too many people pick up and not enough agents can take the calls, it hangs up on you (abandons the call). many industries have targets for how many abandons are acceptable.
this is thoroughly annoying when it happens, and as someone that works in a call centre it's bad practice that can be easily managed by changing a few settings.
also I'm already with NIB stop calling me!
Called me after I had just signed up to NIB...why!!?? When will they understand that if i dont know the number I’m not answering and if they dont leave a message they will get blocked......the sole reason i have got rid of my land line Caller: Looks like NIB
About 5 mins ago (maybe even less) I was on NIB website just looking at getting a quote. Sure enough, they ring me. If I actually wanted the policy... I would have bought it then and there.
I would like the time to read over it first, speak with my partner then decide if we go with them or not. Maybe I will arrange another quote with someone else.. just to compare...... I dont know why they insist on harassing phone calls the split second i jump on their website. Take a chill pill.
Just another number to add to the block list.
constantly ringing at same time (13.58 & 18.33) 7 days a week for past 6 months Caller: (02) 8315 3080
On reserve call it is NIB calling. I have received more than 10 empty phone calls to my private number. I had recently requested a quote for health insurance which i received via email. I have not taken any action on this and am now recieving phone calls with nobody on the other end. The calls are getting annoying and invasive as calls are occurring during work hours and mornings when i am asleepl Cold calls are rude, id suggest to block the number unless you are an NIB client.
Calls my workplace regularly with no one on the other end, now that I know it's for NIB I have to wonder why they want to call a company... Caller: NIB Health funds
I only went on their website to make an inquiry. This happen if you leave you phone number on their website...
Caller: Guessing NIB
Just changed from NIB have blocked number
Just called on both my mobile and landline (I think) within seconds of each other and I am a NIB customer. Nothing there when I answered both. Very annoying. Blocked the number.
8 complaints this year
43 total complaints
Anonymous on (03) 6228 5089
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