• Myk
    December 8, 2015
    Unknown
    Australia
    Telstra re NBN appointments to fit equipment
  • Kerrie
    September 26, 2017
    Unknown
    Australia
    These guys are scammers. I confirmed with telstra it is not their phone number and no one has been ringing me from Telstra. I have now had 6 calls in total, the first two being my home phone so i had telstra block the number, now they are ringing my mobile number. They want to talk about my nbn order i have placed. Well hello d*ckheads i already have nbn. Beware (02) 8260 0000
  • Alex
    March 17, 2017
    Event Reminder
    Australia
    This is actually the Telstra NBN connection team. They follow up on transition/new orders if the customer has not connected their modem up yet. I had the same call today and asked for the person's staff ID. I then promptly searched her ID via our internal links and confirmed her details. The landline number provided is the Telstra NBN Case Management team. You should not be worried about this call, ask for their D Number (staff ID) or a interaction reference number so you can call 13 22 00 if you are afraid to verify yourself.
  • Ex-Telstra Tech
    April 10, 2018
    Call centre
    Australia
    Yep. Telstra (India) calling to confirm your appointment for a tech to visit and install your NBN modem.....even though you specifically asked for the modem to be mailed-out to you for self-installation.
  • Anonymous
    September 29, 2016
    Unknown
    Australia
    it's the NBN people from Telstra calling about technician appointments
  • jack
    November 1, 2017
    Unknown
    Australia
    called four times within a few minutes today. Did not leave any message on answer machine. Bloody nuisance.
  • Bob M.
    May 16, 2017
    Unknown
    Australia
    Had a call from a gentleman with a strong Indian accent on this number wanting to talk to "Mr Robert" to discuss my NBN appointment. As we didn't have any NBN appointment and with the caller not knowing my correct name I presumed that it was one of the Indian scam callers that we regularly get wanting to "discuss our Telstra internet service", so hung up on him. From other reports it would appear that the number is in fact a legit Telstra number but I am at a loss to understand why Telstra would continue to use an Indian call centre to make this type of call.
  • Robbo from AC
    August 17, 2015
    Unknown
    Australia
    It's a Telstra NBN account manager. I have been talking to them off and on for nearly a week
  • Anonymous
    June 12, 2020
    Unknown
    Australia
    I had the call too and very similar questions re provide personal details. The caller said he was from Telstra and me that my NBN is running on backup. I did not provide him my details and asked him to call me later. In the meantime, I contacted the technician from NBN who came to my home and set it all up and asked him why my NBN is running on Backup. He said he never heard of such thing as my NBN is working perfectly. He came around this morning to check and said your NBN is fine. I am just wondering about the caller??? Also, if it is legitimately Telstra, then why don't they send an email as they have our email details to inform us of the problem, issues,...... so at least we as customers know.
    One caution, just remember the scammers are reading our post and they actually respond to our post either acting as a victim or making it legitimate business.
  • Jenny
    May 23, 2019
    Unknown
    Australia
    Phone call from (02) 8260 0000, said he was argashi from tesltra, calling re my nbn appointment. We are not with telstra, told him where to go and hung up. He rang back and left a message to ring 1800 834 273 with an order number. Rang telstra on 132200 , they said as we are not with telstra, a technician would not call in regards to the nbn, and advised to report as a scam.
  • Anonymous
    April 8, 2019
    Unknown
    Australia
    Telstra NBN complaints team being stalker-ish and constantly calling.
  • Jen
    October 4, 2018
    Call centre
    Australia
    I have just had NBN installed yesterday. Got a call from this number twice today and after doing a reverse check on the number decided to answer second time. An Indian woman told me she was from Telstra and wanted to verify my details so she could finalise my NBN connection. Suspicion is my middle name, so I told her my NBN was connected and working just fine thank you and I was not going to give a cold caller my details. She got a bit flustered at my refusal and questions and advised me to call 1800 834 273 option 0 instead. I haven't done this. Not sure if its a scam but I will nbot give details over the phone unless I make the call myself.
  • Anonymous
    December 6, 2016
    Unknown
    Australia
    telstra nbn...all good
  • Frank
    November 21, 2016
    Unknown
    Australia
    Does not provide any Telstra ID.
    Should not need your security ID when they ring you.
  • Rebel
    August 11, 2016
    Unknown
    Australia
    It's Telstra, regarding an NBN connection that you have already ordered or might be waiting for updates on.
  • Anonymous
    March 12, 2020
    Unknown
    Australia
    Caller: A chap with an Indian accent told me he was from Telstra

    He asked to speak to two people who I do not know, and said it was regarding my NBN appointment. I told him he had the wrong number
    and I hung up
    in any case I'm not with Telstra, and already have NBN .
  • Peter
    March 10, 2020
    Unknown
    Australia
    Caller: Overseas

    Phone call from (02) 8260 0000, said he was from tesltra, calling re my nbn appointment. We are already with telstra. He left a message to ring 1800 834 273 with an order number. Rang telstra on 132200 , they said a technician would not call in regards to the nbn, and advised to report as a scam.
  • Anonymous
    March 6, 2020
    Unknown
    Australia
    Caller: Don't Know

    Returned a call to this number claiming to be the Telstra-NBN crew. They seemed to know enough to have access to Telstra electronic files to be fair dinkum. They were singularly unhelpful and full of the usual bureaucratic garbage.

    I get the impression that if you dial this number, you are re-directed (without your knowledge) to a call-centre in the Phillipines or India or wherever. About 40 years ago, some mob tried to convince the firm I worked for that we should use them as a call-centre and I rejected notion. This is a very effective way of disconnecting the firm from its customers and letting the customers know this.

    It demonstrates Telstra's arrogant disregard for its customers and Telstra is best avoided.
  • Anonymous
    February 27, 2020
    Unknown
    Australia
    My NBN is working perfectly. I don’t know why they called. Very strange. Asked my full name and date of birth. They hang up and can hear telstra sound. Very strange
  • Anonymous
    February 26, 2020
    Unknown
    Australia
    I do have an appointment scheduled, but he wanted my date of birth or account number, he's got my mobile, so he should have all the other details, I'm going to call my Australian Telstra NBN contact and see if it all okay,

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6 complaints this year

75 total complaints

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